Reviews
Never got back to me about the battery going dead after i had work done on the car there
Never got back to me about the battery going dead after i had work done on the car there
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Jim, thank you for bringing your concerns to our attention. We apologize for the difficulty you've had in reaching our team. Please email us with best contact information at feedback@cochran.com, and we will be happy to get the appropriate team member in touch. We look forward to reaching a positive resolution together.
Autumn & her team were incredible to work with. They made the entire process fun & enjoyable!
Autumn & her team were incredible to work with. They made the entire process fun & enjoyable!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing to work with us! Wishing you many happy miles ahead in your new car.
Oscar was the rep that handled my vehicle at Audi Pgh and he took such great care of me! He always attentive and explained everything clearly and even problem solved to help come up with a solution since my car needed a part but due to it being Saturday it wasn’t possible. He followed up and kept me informed the entire time. Great guy and extremely respectful!
Oscar was the rep that handled my vehicle at Audi Pgh and he took such great care of me! He always attentive and explained everything clearly and even problem solved to help come up with a solution since my car needed a part but due to it being Saturday it wasn’t possible. He followed up and kept me informed the entire time. Great guy and extremely respectful!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us! It's our pleasure to help get you back on the road and running smoothly. Please let us know if you need anything else!
This review covers Audi on liberty Avenue, the Monroeville Repair Center, and, unfortunately, Audi, Washington. My advice boils down to one sentence. Do not buy a vehicle from these people, and especially not a Q3 SUV. I have had salesman mislead me about the history of a vehicle, maintenance people try to charge me. “Diagnostic” fees, while my car is still under full warranty, and managers promise action and then deliver nothing. A few months ago I had a chance to buy any vehicle I wanted. I decided to try an Audi. I can’t tell you how much I regret it. But I am a fighter. I will take my case to Audi executives across the United States and in Germany. In the meantime, my advice is to stay away from Cochrane. To be clear, my feedback, concerns, both SALES and SERVICE.
This review covers Audi on liberty Avenue, the Monroeville Repair Center, and, unfortunately, Audi, Washington. My advice boils down to one sentence. Do not buy a vehicle from these people, and especially not a Q3 SUV. I have had salesman mislead me about the history of a vehicle, maintenance people try to charge me. “Diagnostic” fees, while my car is still under full warranty, and managers promise action and then deliver nothing. A few months ago I had a chance to buy any vehicle I wanted. I decided to try an Audi. I can’t tell you how much I regret it. But I am a fighter. I will take my case to Audi executives across the United States and in Germany. In the meantime, my advice is to stay away from Cochrane. To be clear, my feedback, concerns, both SALES and SERVICE.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Ed, thank you for sharing your concerns with us. We understand your frustration, and have made every effort to assist. If there is anything further that you'd like to discuss, please don't hesitate to reach out to us directly.
Hello. I am tempted to respond publicly, but I am not in the game of embarrassing people so I’m sending this privately.If you call the way I’ve been treated “doing everything to assist,” we sure do have different expectations. However, I have been in touch in the last week with corporate executives at Audi, USA and in Germany, and they actually ARE trying to do something to assist. That’s the difference.
Great location…friendly Service Department…comfortable waiting area…efficient service…scheduling easy…nice loaner cars
Great location…friendly Service Department…comfortable waiting area…efficient service…scheduling easy…nice loaner cars
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing to work with us! It's our pleasure to help keep you running smoothly.
Nice knowledgeable people in sales and finance. No pressure and very easy to work with. I highly recommend this dealership.
Nice knowledgeable people in sales and finance. No pressure and very easy to work with. I highly recommend this dealership.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for recommending our team! We appreciate you choosing to work with us, and hope you're enjoying your new car.
Brady was great to work with from the first inquiry to the delivery of the vehicle. His follow-up, attention to detail and friendliness made the buying experience one that would keep us coming back to Pittsburgh Audi.
Brady was great to work with from the first inquiry to the delivery of the vehicle. His follow-up, attention to detail and friendliness made the buying experience one that would keep us coming back to Pittsburgh Audi.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your great experience with us! We will be sure to pass along your praise to our team. We appreciate you choosing to work with us, and hope you are enjoying your new car!
The service advisor is very helpful and cares for my needs. The dealership is clean.
The service advisor is very helpful and cares for my needs. The dealership is clean.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It's our pleasure to help keep you running smoothly! We look forward to seeing you again.
Excellent customer service. Friendly and explained everything very thoroughly. Prompt completion of service with updates provided.
Excellent customer service. Friendly and explained everything very thoroughly. Prompt completion of service with updates provided.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It's our pleasure to help- we hope to see you again!
Autumn was great to work with from the moment I got there. She was engaged and responded timely. She knew the product so she was able to answer all my questions. Jen was good to work with and she had prepared the paper work to get me in and out quickly. Thank you to Chris for sealing the deal for Autumn. My second purchase! I hope this car treats me was well as the first one I purchased from this dealership.
Autumn was great to work with from the moment I got there. She was engaged and responded timely. She knew the product so she was able to answer all my questions. Jen was good to work with and she had prepared the paper work to get me in and out quickly. Thank you to Chris for sealing the deal for Autumn. My second purchase! I hope this car treats me was well as the first one I purchased from this dealership.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your Clearly Better Car Buying experience with us! It's our pleasure to help. We value your loyalty, and hope you're enjoying your new Audi!