Northwest Chevrolet

We first had our truck in for its usual oil change; everything was FINE and was before I brought it into them. When leaving; The check engine light was on and instantly was in limp mode. It took the service deparment a while to check it out and report back that there was problems with the Turbo. (And we'd already been there for about 2 hrs before waiting for the oil change_and we HAD AN APPOINTMENT TOO) They wanted to do further checks and diagnose to verify a repair and cost. so they had to hunt down a shuttle driver to take my wife and I back home. They had to verify all the parts needed and report back to us on a total $$$$. We had to contact THEN over next several days _ (oh.. that next week because it was already a friday afternoon and i guess nothing gets worked on on like friday afternoon; Saturdays, Sundays OR Mondays). Then once we FINALLY gave then aproval we waited while they pulled the turbo, egr and exhaust manifold and they BROKE multitudes of bolts; then to add insult to injury they called me to tell me it'd be a whopping bunch more $$$ and they were charging ME for there much extra labor. I was LIVID as xxxx!! and considered just selling it back to then and having then just give me money to pay off the loan and we walk away_ the repair cost was astronomically_ attrocious!! But when I finally calmed down and LOOKED at what was available and the price of a replacement truck or a new one_ The bill was substantially lower then the price I'd finally pay to replace that L5P dually. And while looking up prices and resail i found that my truck; even with a turbo and Studs needing repalced was STILL work about $40_45k (RETAIL). and they were offering me a flat $20k_ barely over what i still owed on the loan.i felt SOOO disrespected and belittled with thst tiny trade in value. It was an entire INSULT!!!!. _ i now i said i wanted to just pay off the loan but im not STUPID!!. I now how to extract how much my vehicle is worth in its correct condition. So we declined trade in and grudgingly agreed to have then continue with the repairs. Complications with there teams "work schedule" and there serious UTTER LACK of frequent updates on the progress as well as further parts thst had to be "ordered" left us extremely annoyed to the end of our witts. This isnt the first time we've dealt with NWC but definetely the longest stretch. A week became two_ and two became THREE WEEKS. before we FINALLY recieved the call that truck was completely finished! The truck runs great_ as it did before it went into them. I looked after getting it back and I did see lots of new shiny parts so they did for what I can tell do the work. There was zero issues that next weekend pulling our trailer, no codes no leaks, all fluids were good and all ran well. BUT there astranomical cost of repairs with there total insult to a trade_in and topped with there complete lack of keeping the customer informed frequently left a really retched taste in my mouth for them; furthermore_as I told my wife_ it'll be a COLD DAY IN xxxx if I EVER let NWC EVER neer my truck again or I do ANY business With then for as LONG as I own ANY vehicle left in my lifetime. Im sorry NWC_ you totally SUCK. and you will NEVER get my business AGAIN. And i will tell my story to EVERYONE who remotely listens and I WILL post this exact review across every place I can on the Internet! our hugest issue was you to KEEP US ***INFORMED*** and you COULDNT EVEN DO THAT!!!!

one of the best experiences i have had buying a vehicle. JR BOLTE was great had the gmc truck shipped on his word it was as he said great if not excellent shape.this is my 7 gmc truck. also great sales and finance people. everybody gets 5 stars

Cathy and Liz did an outstanding job of informing me of the progress and asking if I needed anything if I need another car I will be back

Getting my car back as soon as you can. doing a great job fixing it. Sending videos was a great idea.

Customer service in the "service department" is excellent. Meegan was my contact person and went above and beyond, even staying late to make sure my car was fixed and I was 100% satisfied with the work.

Felt like I got a good deal at the end and liked the product purchased.

started the buying process online. The young lady that was helping me went over and beyond what she needed to do to find the vehicle that fit my needs, and then when it was time to come in for my appointment, the gentleman that was helping me was absolutely wonderful to work with him all the way through the process I would definitely recommend them and I will definitely buy another vehicle from them when it's time

Northwest Chevrolet made the whole experience easy. Thank you to Hunter, Blayne and the rest of the am for making it a quick and seamless process.

The entire team was professional and knowledgeable and helped find the vehicle wanted even if it wasn't on thier lot. Great time and was taken care of by the team there.

Kayla was a pleasure to deal with, there was no pressure to sell and she worked with me to get what I wanted.