Reviews
Ryan has fantastic customer service.
Ryan has fantastic customer service. Made the process easy and very transparent. I would recommend
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Rogelio, we really appreciate your kind words about Ryan! Thank you for choosing Audi Indianapolis.
My agent was very slick.
My agent was very slick... I purchased the theft, value shield and dent policy thinking it was FREE. Not once did I hear the word 'optional' but 'free' came out of his mouth about a dozen times. I assumed since it was free the Tom Wood Audi was using this as an incentive to purchase from them. They would not take it off because I realized it a week too late. There are other dealers that are much more honest..go to them!
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Debbie, I'm sorry to hear about any misunderstanding regarding your purchase. We strive for transparency and it's concerning that this wasn't clear to you during your visit. However, we did send you $500 because of this situation. If you'd like to discuss this further or have any other questions, please feel free to reach out. Thank you, Neil Brenner - Sales Manager - 317-848-3279
Not very upfront about pricing.
Not very upfront about pricing. Got mislead. Will not be going to Tom Woods again. There are other dealers that are more honest.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Shane, I'm sorry to hear about your dissatisfaction with our pricing. We strive for transparency, so it's concerning that you feel misled. If you'd like to discuss this further or have any questions, please feel free to reach out. Thank you, Caleb Nobbe - Service Manager - 317-848-3771
Great experience at Tom Wood Audi of Indianapolis.
Great experience at Tom Wood Audi of Indianapolis. Answered all my questions. The buying process did not take long.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Paxton, we're delighted to hear that your experience at Audi Indianapolis was smooth and efficient. Thank you for choosing us!
They made my experience really easy and breezy I didn’t
They made my experience really easy and breezy I didn’t have to stress about anything !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for reviewing Audi Indianapolis! We appreciate your business!
PLEASE AVOID AT ALL COSTS.
PLEASE AVOID AT ALL COSTS. Purchased a 911 Porsche from Audi Indianapolis two weeks ago, only to discover it's an expensive lemon. My salesman Greg Pirinelli despite promises of a mint car condition and no issues whatsoever, the vehicle has been plagued with constant mechanical issues from the first day it was shipped to me in Florida. Broken radiator, A/C was not working and the car had engine issues which stopped in the middle of street and almost had an accident. Behind the scenes in finance was Josh Kern and in management Jim Kaczka. The car was diagnosed with multiples of thousands in damages from day 1 and the dealer is non responsive. Save yourself the hassle and steer clear of these crooks. They are owned by Porsche Tom Wood which did the services on this vehicle so they knew about all the issues on this car prior to shipping it to me!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Elias, I'm really sorry to read about your experience. This is not the kind of service we aim for and it's clear that we've let you down here. It is important to us that our customers feel confident in their purchases and I apologize that you have been left with a different impression. We take these matters and your safety very seriously and I would like to step in so that we can work towards a resolution together. Please reach out at your earliest convenience so we can discuss this further. Thank you, Jim Kaczka - Used Car Manager - 317-848-4590