Sims Nissan

Terrible customer service. Although the salesman was okay, the finance guy was rude, condescending and I felt very pressured. The one car I test drove had a warning light (like I wouldn't notice) yet I was pressured to lease that one. The deals he offered were horrible. They held my keys from me, just left them on the counter at the service area for anyone to possibly steal and joked they were keeping me hostage. I got up and left. I would never recommend this place.

Terrible customer service. Although the salesman was okay, the finance guy was rude, condescending and I felt very pressured. The one car I test drove had a warning light (like I wouldn't notice) yet I was pressured to lease that one. The deals he offered were horrible. They held my keys from me, just left them on the counter at the service area for anyone to possibly steal and joked they were keeping me hostage. I got up and left. I would never recommend this place.

This is the worst dealership I have ever dealt with. From beginning to end, horrible experience. I called their office asking about a car on their website. The woman told me that it was available and ready for pick up if we could make it there by their last appointment time. I live an hour and a half away and left immediately. We got there and Donovan Smith was our sales person. He told us that the car was being serviced and asked who we spoke to because the representatives “suck” and always give out bad information. He spoke to his manager and told us that since we were lied to and drove a long way, that they would hold the vehicle for us until it came back from being serviced. We said great, what do we need to do to ensure we can get the car. He took my drivers license and name and said he would call us. We spoke to him two days later and he gave the same guidance. Come to find out, it was sold that morning to someone else. When I called to find out what happened his manager Ron Edwards told me we were given the option to put money down and that they do not hold vehicles. This was the completely opposite guidance that we were given. I asked for Donovan and Ron to call me back both on the line because Donovan was out of the office for 4 days and Donovan completely xxxxxxxxxxx me the entire time, lying to my face. Both of these men were ignorant, liars, and unprofessional. I hope the owners of this dealership take a good look at who they have representing their company because if these men treat everyone the way they treated me, they’re going to be in a heap of trouble. 0/5

Donovan in sales was very helpful in getting a deal put together over a couple days. The service crew was exceptional. Friendly and cooperative. I spent 35+ years running an ag & lawn equipment dealership’s service department so I recognize good attitude when I see it and everyone I encountered demonstrated it. Bill Sims also seemed like a good down to earth guy and the employees affirmed my impression.

So I wrote a review a few months back stating the unprofessionalism of the Salesforce of Sims. While I have seen they had removed Vinny Romeo from the salesforce on the Website. I had to change my phone number due to his unwanted advances by way of the phone calls.So i was shocked when I got a Christmas card from him and Sims today which means they didn't care about the actions of there salesforce. Now since he obviously has my new address he also has my new phone number. Thank you, Sims for your disregard of how you handled this. What did I even change my information just so he can have it again?I am mortified that is happening and now I am scared of retaliation from my last post.I am in disbelief

Replaced a tire and it did not bead right. They tried charging me $50 to fix it..... I have purchased 2 vehicles totalling $75,000. I thought they would treat me fair. Guess not afterall

Sims Nissan service dept is the best to work with. From the svc mgr to the mechanics they are friendly and professional. Love this place!!!

Service at Sims is the best experience I have ever had getting a car fixed. Buy a Nissan and go to Sims. Wont regret it.

The team from sims were the best , they were pleasant to work with and made my car buying a great experience very informative and now have a client for life

We have always had a good experience with them never had a problem live the guys