Reviews
Prompt courteous enjoyed the shuttle service the...
Prompt courteous enjoyed the shuttle service the explanations of the work done - what and why, look forward to next servicing. Do not drive that much since retiring.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Service underwriter was extremely helpful and very...
Service underwriter was extremely helpful and very detailed about the service that was gonna be performed and my veh.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Hawk Chevrolet of Joliet. Thank you for the great review!
I was told that a tire rotation is supposed to be “x”...
I was told that a tire rotation is supposed to be “x” formation but when I received my car back they moved my back left tire to my front left tire and my back right tire to the front right tire.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to our Service Director, Bill Webb at 815-773-2156 so we can work towards a resolution. Thank you for bringing this to our attention. We hope to hear from you soon.
Easy appointment process. Prompt service. Full...
Easy appointment process. Prompt service. Full transparency of work to be performed and completed. Clear pricing on invoice/receipt.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Every experience I've had at this dealership, from...
Every experience I've had at this dealership, from general maintenance to purchasing, has been pleasant. Solid customer service during a time when that seems to be lacking in almost every industry.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Everyone was friendly and very helpful also place was...
Everyone was friendly and very helpful also place was countable to wait for me to wait for car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Great service completed in a timely mannerStaff is...
Great service completed in a timely manner Staff is friendly and walk organized Clean facility’s
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Jennifer was great . They did fix my brakes again for the...
Jennifer was great . They did fix my brakes again for the squeaking noise . Hoping he it works this time . Slight squeak this morning.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello there, we appreciate you taking the time to leave us this feedback. Please reach out to our Service Director, Bill Webb at 815-773-2156; if there is anything else we can do for you; we are more than happy to help! Have a great day!
Everyone is very helpful. If I had a question they were...
Everyone is very helpful. If I had a question they were not sure of they found the answer. I was giving good information about not getting a car wash without putting my car in a garage during very cold weather.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Hawk Chevrolet of Joliet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I brought my truck in for recall item. I had a...
I brought my truck in for recall item. I had a appointment for noon and was walking out the door by 1pm. Great service. Clean atmosphere and very nice people
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!