Hawk Chevrolet of Joliet

BUYER BEWARE, RUN DON’T WALK!!! The worst buying experience ever! Extras that are “thrown in” or “added in the price of the vehicle” are clearly not. When I brought it to the attention of Ed (business manager) that I could clearly see these extras were added in and had become part of the principal balance, he was dismissive, rude, unprofessional and just absolutely horrible. When I asked that the add ons be removed, he said that the payment would be the same. In other words, if you don’t get the add ons they will just xxxxxx around with your interest rate and make it higher so you’re paying the same monthly payment amount. I guess you’re not suppose to pay any attention to the amount financed. This is not what I call transparent but deceptive and dishonest. I’m going to tell anyone who will listen and review site I can find about this experience. Will, the sales manager made an attempt to remedy the situation but it was not in my best interest but theirs. If I know anyone looking for a vehicle I will gladly drive them somewhere else myself. No, I will not reach out to you (Hawk ) and discuss this any further because there is nothing you can do.I’ve said all I’m going to say to you people. You don’t get another chance to make an impression or another opportunity to get my money (this includes maintenance) unless you are going to do an even swap for the 2018 version of my vehicle. Trust me, I won’t be holding my breath. My suggestion to Ed is if he does not like his job or want to listen to your customers when addressing concerns or asking questions then he should look for a new one.

I dropped off my vehicle for service. I received a call promptly informing me that my car was ready.

James Wolff is the best! Between my husband and I, we?ve purchased 5 cars from James this far.

The buying process was long. It was a 2 hour wait to be seen by Mindy (who has sold cars to my parents in the past and the reason I was there)...not a big deal. Once she was able to see me, we sat and went over the usual credit application process. However, she hadn't completely finished the customer prior ("who was a friend"), so the aged Johnny Bravo hung around the cubicle as Mindy continued to ask personal questions (Income, social security #, the usual). Mindy never asked the customer to step away so that she could assist me. Not wanting to cause a problem, we went on with Mr. Bravo standing within ear shot. The rest of the buying process went smoothly. It ended with Mindy explaining to give them all "5 Star" ratings as soon as possible. Little did I know that the poor service came after you left the lot. The following week, my deposit was due, they ran the transaction and the funds was withdrawn from the account (Friday). On Saturday, I received a very rude voicemail from Alan Ducato, the Finance Director and another accusatory call from Mindy. I was humiliated for 3 days by these professionals. Finally on Monday, received an email from Alan stating they received the funds. No apology or anything after having my character attacked and being urged to bring the car back. Pompous, unprofressional and loan shark tactics is what you will get if you purchase a car from Hawk Chevy in Joliet, Il!

Great experience. Made a uncomfortable situation, comfortable

Salesman, Brian was exceptional. Very upfront and worked with us for what we needed. Finance department was frustrating. Additional items were added to our contract that we did not agree on. Ended up having to go back and sign new papers.

I came to hawk Chevy in Joliet in hopes of trading in my Mitsubishi for a Chevy. Matt Vega helped me through the whole process. I had quite a few questions which he answered and always found the answer if he didn't know. I got a new Chevy malibu all thanks to Matt. The service here is amazing and everyone is very friendly and inviting. I've already told my family about it and highly recommend Hawk Chevy Joliet. Just ask for Matt.

I came to hawk Chevy in Joliet in hopes of trading in my Mitsubishi for a Chevy. Matt Vega helped me through the whole process. I had quite a few questions which he answered and always found the answer if he didn't know. I got a new Chevy malibu all thanks to Matt. The service here is amazing and everyone is very friendly and inviting. I've already told my family about it and highly recommend Hawk Chevy Joliet. Just ask for Matt.

I have gotten 2 vehicles from Hawk Chevrolet in Joliet; one a 2012 Malibu, the other a 2017 Malibu. I have also purchased used vehicles from other dealers; and I must say this is the first place I've gotten a used vehicle at a reasonable price and did not require immediate mechanical attention. You can be placed in a reliable vehicle without being placed in a financial bind.

Took my Kia Soul for body work after garage door falling on it. Don and his staff were excellent. I could not have asked for better service and care. Thank you very much, you have an A-One service and body shop. I am very, very satisfied with the work they did. I will not hesitate to use them again for any of services I need for my car.