Audi San Francisco

The integrity of the salesperson I worked with was lacking in a very big way. He was accommodating during the pre-sales portion and made a point to tell me he was the best salesperson they had there. I had done all my research and test driving at other locations. So I was just there to buy my Volvo, because they were only ones that had the car I wanted in stock. After I brought my SUV home I tried reaching out to him numerous times about an issue I was having with my adapter plug for the XC60 T8 hybrid that I bought. The issue was I wasn’t able to charge my car at home because of the adapters they gave me. I made many phone calls, texts, and left voice messages and emails to him with no response. After threes days of no response I started copying the operations manager and service manager, still no reply. A week goes by and I’ve heard from nobody over there. I finally talk with the Finance Manager, I explain my situation and how I haven’t heard from my sales guy, she said she would go talk to him and have him call me. WELL...Someone from the parts department calls me back. Seriously? I asked the parts person to please have David call me to work through this issue. Good thing I didn’t hold my breath. I never got a call back from David Stephens. I love my Volvo, but will never recommend or buy a car from Royal Auto in SF or David Stephens.

Chris has maintained three different Audis for me. He always provides great service.

Frank was friendly, knowledgeable and professional!! I recommend him if you are getting service done!

Thank you to Klever Jurado at Audi of San Francisco! He saved me time and money today! Best customer service I've experienced at a service department in this city.

Fast, courteous and friendly service. Easy access and decent hours!

Klecker Jurado gave me needed quarts of oil within 2 minutes at no charge! I had bought my car there 5 years ago and continue my service needs there .

Very nice service from Clever Provided free service and free fluids

Great service from Chris at Royal Automative Group! Super helpful and reachable. Made the experience very easy and pleasant.

Great experience all around. Make appointments online, waiting lounge w/ wifi, coffee & snacks. Reimbursement for taxis or uber. Brought car in for service and mentioned that I was planning on putting on crossbars and ski rack soon. When I picked up the car, Chris had installed cross bars and ski rack despite being incredibly busy. Truly appreciate him going the extra mile. Great service all around

Fixed me in a hour. So fast, so pleasant. I really enjoyed the help.