Grappone Mazda

Danielle, Greg, and the rest of the staff were amazing! We were in and out in about 4 hours with our new car, on a SATURDAY! Very impressed with this location and the great service. 10/10 would recommend.

As always, the customer service was friendly and professional. I highly recommend this dealership to anyone seeking a new vehicle.

Phenomenal experience at Grappone! Josh was amazing and incredibly knowledgeable about the vehicle and Courtney was super easy to work with and incredibly accommodating!

Great experience and I HATE buying cars. Tim was fantastic to work with, we got it all done in one day, no meet my manager”, no price haggling and no annoying upselling. VERY glad we came here instead of our local dealer.

Patrick was the best and his customer service skills were spot on. If I had any questions he answered them right away. Patrick is the best!

I has a very good experience. Silas was very professional, knowledgeable about the product, and friendly as well And I love my car!

Jake E is the best . And very compassionate to us and fixing our 2022 Mazda.

False advertising. 7 available cars listed in their website. Had an appointment to test drive one of the 7 cars on their current website, and confirmed by their staff 3 hrs before I arrived. When I got there, they did not have ANY of the 7 vehicles available. I wouldn’t trust a company that has such deceptive practices.

All the customers in the waiting area who were waiting in the service area has masks on (as required by state mandate). The employees, however, did not wear any masks. The service advisors had them pulled over their chins and didn’t even bother to put them on when customers approached them. The people in the parts department had no masks on whatsoever. I know many in New Hampshire believe COVID to be a minor disease, but as someone who has to go home to people who are at “high risk” for this illness, I was frustrated to have to sit at this dealership for so long. Also, the service performed on my car took an excessively long time. Almost 4 hours for an oil change and inspection. Will not be returning.

I chatted with the online person after researching a car and set up a time to look at a Mazda 3. While on the lot to look for this car a courteous Sales Person approached me and we took a test drive. The car was loaded with all of the features I was looking for and in one of the colors I liked. She showed me the invoice on this car that had been marked down because it was a previous year model and the time it sat on the lot, I received a fair value for my trade in based on the Kelly Blue book value. There was no real finance pressure to add on service plans and insurance products. I would have giving them 5 stars except for the fact that they screwed up the title and put my credit card bank on as a lien holder. This was in spite of the fact that I had paid cash and there was a quality control person involved in the process. The car was prepped in an excellent manner. The maintenance service since my purchase have been excellent including warranty recalls.