Grappone Mazda

False advertising. 7 available cars listed in their website. Had an appointment to test drive one of the 7 cars on their current website, and confirmed by their staff 3 hrs before I arrived. When I got there, they did not have ANY of the 7 vehicles available. I wouldn’t trust a company that has such deceptive practices.

All the customers in the waiting area who were waiting in the service area has masks on (as required by state mandate). The employees, however, did not wear any masks. The service advisors had them pulled over their chins and didn’t even bother to put them on when customers approached them. The people in the parts department had no masks on whatsoever. I know many in New Hampshire believe COVID to be a minor disease, but as someone who has to go home to people who are at “high risk” for this illness, I was frustrated to have to sit at this dealership for so long. Also, the service performed on my car took an excessively long time. Almost 4 hours for an oil change and inspection. Will not be returning.

I chatted with the online person after researching a car and set up a time to look at a Mazda 3. While on the lot to look for this car a courteous Sales Person approached me and we took a test drive. The car was loaded with all of the features I was looking for and in one of the colors I liked. She showed me the invoice on this car that had been marked down because it was a previous year model and the time it sat on the lot, I received a fair value for my trade in based on the Kelly Blue book value. There was no real finance pressure to add on service plans and insurance products. I would have giving them 5 stars except for the fact that they screwed up the title and put my credit card bank on as a lien holder. This was in spite of the fact that I had paid cash and there was a quality control person involved in the process. The car was prepped in an excellent manner. The maintenance service since my purchase have been excellent including warranty recalls.

Chris is by far the best service advisor (and the unknown mechanic) I've ever experienced in over 40 years of car ownership. I cant even say enough at how impressed I am with their professionalism and accuracy . In my experience, and opinion the 5 stars does no justice ..should be way more than 5

Our 2007 Mazda CX-9 and 2015 Mazda 6 were purchased new through Grappone and have been serviced by them since the date of purchase. I can honestly say that my husband and I are done dealing with Grappone. Here is why: Over the years, I have really gone above and beyond to try to keep my CX-9 in great shape. Nobody believes that it is a 2007 because it looks that good. Not only do I keep up on the manufacturer's recommended maintenance schedule, but I will also park far away from other cars if it prevents the possibility of door dings. My blood pressure rises every time my car has to go to Grappone for service. I find it very upsetting that I continuously find mechanics at Grappone responsible for damaging my car. It has gotten so bad that my husband has to do walk-arounds before and after with the service manager, Chris. Despite this, damage still seems to be occurring!! Most recently damage they both missed on the plastic molding located on one of the doors!! Grappone's mechanics have damaged my rear bumper, dented my driver's side door, dented my passenger's side door, scratched the hood when replacing wipers, and they most recently put a 3 inch gash in the plastic molding on the door located behind my driver's side door. They have also left the car quite messy with grease inside, as well as noticeable headlight buffing agents all over the front bumper after buffing my headlights. Very sloppy and careless mechanics. It is hard enough for my husband to take the time to bring the car in, but to have to keep bringing it back to fix what the mechanics do is beyond unnerving. I have been telling him for the last year that I DO NOT want them working on my car anymore. The only thing their body shop has managed to fix and fix well was the rear bumper. They never did get the dents out of both doors (I guess they tried, but the dents are still visible when the sun hits the sides of the car), my husband has had to buff out the scratches, and we have yet to address the gash in the molding... Why did we keep bringing the cars back for more? Well, my husband was dragging his feet because they did not take advantage of us in the area of service work/cost. They were quite honest, but at the same time, I have had to deal with a car dealership damaging my car and depreciating its value in the meantime?? His car seemed to always be o.k. until...... My husband recently had his inspection done this past weekend and he is now kicking himself because he too, now has a dent in his door (passenger's side). It looks quite similar to the dents they have been putting in mine. Come to find out, Grappone lacks padding on their lift arms. So, when the mechanics carelessly swing the car doors open, they dent the doors. Other Mazda dealers are smart enough to put the padding on their lifts (it looks like plumbing insulation). Other dealers also have door guards (little bumpers on the lifts as well). Grappone is in dire need of having many cameras installed in their service bays. Maybe their mechanics are the reason they do not have them? Grappone "did" have an excellent reputation at the time we purchased our first car in 2007 (before Amanda took over). However, the more people I talk to in recent years, the more I find we are not the only dissatisfied customers.

The facilities are nice, clean and comfortable with plenty of room. However, I found the TV very, very annoying and made the wait much less pleasant than if the TV was not on.

Purchased new 2017 Mazda3 Touring with 6 speed manual. Sales dept. Is great as long as their selling you something. The minute there is an issue they don't want to know you. They don't answer phone or emails. The way to judge a dealership is not by how sweet the salesperson is but how well they handle problems shortly after. I would not recommend Grappone for this reason. If your not paying for it they aren't interested period. Because my guess is Mazda doesn't pay for service unless it's a major failure.

After driving cars at four other dealerships, I drove and ended up purchasing a CX-5 at Grappone. It was the best experience I had at any of the dealerships, with a friendly and flexible team that never pressured me but just went out of its way to help me find out what I needed to know before deciding which car to buy. I was skeptical of the no-haggle pricing, but from some research, the prices were fair and at the low end of the market. I had one issue that came up after the sale, but they were flexible and addressed everything quickly.

We arrived at Grappone Mazda in Concord at 6:00 with the intention of test driving a Mazda CX 5 Grand Touring and possibly trading in my Mini Cooper. We were greeted by Hannah, the customer experience gal. We told her we saw the sign on the door that said the sales department closed at 6:30 and asked if we could talk to someone in sales. She told us there were only two people in sales and they were both busy. We told Hannah we were interested in a red CX 5 Grand Touring vehicle we saw on the lot. She said she would be happy to pull it up front for us to test drive. At the copy machine while Hannah was copying my license, I met Lindsay, who welcomed me to the dealership, asked where we were from and asked me to come back tomorrow as they were closing at 6:30. I told her I would be out of town and wanted to talk with someone tonight about the car. We test drove the car and came back to the dealership at 6:20. Hannah greeted us again, asked how the ride was, and told us she was sorry, but the dealership was closing and that we could come back some other time.

Thought the up front haggle-free pricing was a good value and stress free. Gave me an extremely fair price on a trade-in. All in all a great experience and would do it again. Cross shopped with another Mazda dealer in NH and Grappone was immensely better.