Reviews
I have been a customer of Brownsville Toyota since they...
I have been a customer of Brownsville Toyota since they opened we can’t say enough good about the dealership from service to sales management
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review! We are delighted to know that you've been a loyal customer of ours. We look forward to your next visit at Brownsville Toyota.
Very good customer service, recommend to others to go and...
Very good customer service, recommend to others to go and have service to their automotive. They would treat you like family and have your best interest
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love hearing this! Thank you for the kind review and thank you for being a part of the Brownsville Toyota family.
Luis was great with customer service
I really enjoyed the customer service I received from my...
I really enjoyed the customer service I received from my service representative Marty. I took his time to explain and to make that I understood what needed to be done and options I had in order to resolve the issue that I had with my 2016 Toyota Tundra. He reminded me of my old favorite service representative Austin who is now a service manager at the Honda dealership. I believe that Marty is on the same track since he showed a lot of enthusiasm and eagerness to resolve my concerns. Good job on hiring personnel like Austin and now Marty.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mr. Rincon, thank you so much for sharing your feedback with us! We're glad to hear Marty has given you great service. We appreciate your business and welcome you back anytime. We hope you consider us again in the future!
Fast and Professional This Service Department seems to...
Fast and Professional This Service Department seems to go out of their way to get your Service Done We will definitely be going back for Service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ray, we appreciate you taking the time to share your fast and professional experience with Marisol in our Service Department! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.
It was a delight to go through the whole mileage...
It was a delight to go through the whole mileage inspection process from the time I called to make the appointment to the time I picked up my vehicle. Alberto and Luis particularly were super helpful, friendly and patient. They were very knowledgeable and thouroughly explained issues being addressed. Everybody including cashier were outstanding
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the outstanding review, and for letting people know about your recent visit with us! It's a team effort here every day, as we strive to provide our customers with the best service possible. Congrats on your new vehicle, and should you ever have any questions, please don't hesitate to ask.
Dealership sells you all the warranties possible. Just so...
Dealership sells you all the warranties possible. Just so they can tell you nothing is covered by your warranties. You need to pay out of pocket. Then the mechanic is sent to assist in answering questions just to walk off and ignore questions that are being done to him to find answers. Extreme disappointment, especially after the dealership came highly recommended
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about your experience. Would you mind emailing your preferred contact information to me at lgalvan@brownsvilletoyota.com? I look forward to speaking with you. Best Regards, Luis Galvan General Manager 956-295-3299 lgalvan@brownsvilletoyota.com Brownsville Toyota
Though I have to wait for more than a couple of hours,...
Though I have to wait for more than a couple of hours, good quality service is provided always. Hopefully waiting time will be reduced in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback! We are glad to see that you are satisfied with the service provided. If Brownsville Toyota can do anything else for you, please be sure to let us know.
I always receive excellent service when I take my car in...
I always receive excellent service when I take my car in for oil changes or anything else it needs. Marty sold me my Rav4XLE and now he's in the service department taking care of my SUV making sure it's running great. Thanks for all you do.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review, Gloria! We are so pleased to see that Marty has taken care of you and your RAV4 XLE from the time of purchase until now. If there is anything else that Brownsville Toyota can assist you with, don't hesitate to let us know.
First class operation. Julio was an outstanding sales...
First class operation. Julio was an outstanding sales person and knew his product. Service department is also great with Abigail as advisor. Wonderful people to do business with
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for visiting Brownsville Toyota! We will be sure to thank Julio and Abigail for providing you with outstanding service. We look forward to working with you again!
Amazing friendly atmosphere at the dealership... but I...
Amazing friendly atmosphere at the dealership... but I will say some of the employees need to be more friendly like the rest.... overall I give it a ten
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for visiting Brownsville Toyota, Norma! We are happy to know that you enjoyed an amazing and friendly experience. We look forward to working with you again!