Skip to main content
2018 consumer dealer award
View 1 awards
2018 consumer dealer award

Reviews

(330 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Awesome Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

Good experience

Welcoming staff. Were able to answer my questions. I had no appointment, but they got me in and had me out in less then an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Carol, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Awesome Ford Team

Repair sevice

I am pleased with Chehalis Awesome Ford. The service people are very helpful in fulfilling the repairs needed on my Ford Flex. I have had Three major repairs done - a rat infested roof liner, oil leak repaired, and rear struts replaced by Ford. All of the work was done in the time required. They took care of my personal needs while I waited for oil changes etc, such as a ride to town center and return. I would recommend Awesome Ford to anyone who needs quality repair. I would like to have a Ford Flex Electric version to replace the one I have. It's a great car with comfortable room for seven people. The visibility is superb and that is one of the main reasons my wife and I chose to buy the Flex. Our grandchildren love to travel across the state in it. Thanks for being a reliable auto manufacturer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Robert, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Awesome Ford Team

Greatest team work ever

Kyle is a wonderful salesman knows what he’s doing with no pressure that’s the 2 car he’s helping me with but of course Chris and the other finance guys Jeremy helped out stellar 10 out of 10 for all

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for leaving us this great review, Jeannie! We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Sincerely, The Awesome Ford Team

Jeremy Kyle Chris Aimee outstanding teamwork greatest...

Jeremy Kyle Chris Aimee outstanding teamwork greatest experience ever 2nd car will do it again as long as they are there love this place would go there again definitely

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Awesome Ford Team

Excellent serivice

The Service department staff was very helpful. I was in from out of town needing an oil change and was to use my FordPass credit (points) I was unaware that FordPass never updated my account from my 2020 purchase F250. The Service manager and front service agent both worked hard to resolve and fix my account. They agreed to wait for FordPass to update my points and didn't charge me personnally.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great Ford Dealership

Great , Professional service!!! A pleasure to work with!! Has been great from initial order of truck through its 1st to scheduled services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Service Adviser

Michael the Service Adviser was the most professional, honest and friendly person I have personally dealt with at any dealership. He kept me informed, met the commitments and gave me options. His customer service skills and knowledge were superb!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

service was fine

place was clean and all were wearing a mask. Social distancing was practiced. need to have more for waiting customers to do

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Purchase

No pressure sale. Fair price on trade in. Pre-delivery prep was lacking, residual glue left on truck, windows were dirty, bed locks not installed, etc.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Extended warranty service

I needed repairs done under my extended warranty another dealer closer to me refused to do... I called and spoke to Mike in the service dept. He said bring it in . that it might take a few days to get to because they they. Were pretty busy and limited on techs to do 4wd...but they got i diagnosed. Right away , had to order a part. Got the authorization from the warranty company andTook care of it no problem whatsoever! Very happy customer, Thanks Mike

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No