Reviews
Great place to purchase a vehicle!
Great place to purchase a vehicle!! Very helpful and professional. The sales person John Whiffen went way out of his way to help me find the find vehicle I was wanting and a deal that worked for me! He was always on it. Kept communication daily with me. So if you want someone that is on it 100% ask for John Whiffen. Jason Dechaine is the manager and was extremely helpful and professional!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your positive review. We're glad to hear that you found our team here at Ted Russell Ford - Kingston Pike so helpful in the purchase of your new vehicle. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Everyone was very friendly and helpful.
Everyone was very friendly and helpful. I would recommend Ted Russell Ford to anyone and everyone who is in the market for a new car.o
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Willie, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
They were very thorough and timely with the work they
They were very thorough and timely with the work they did. The staff is always friendly as well. I will go back and have recommended them to others.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Scott, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!
It was a 10,000 mile service.
It was a 10,000 mile service. Tire rotation, battery health checkup. They found a nail in my tire that was leaking. it's in a spot that can't be repaired. Ordered anl new one.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Alfred, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
In and out in a reasonable time.
In and out in a reasonable time. Waiting area very nice. All in all good experience. I recommend them for sales and service. Location is easy in and easy out, very clean.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
What an incredible experience.
What an incredible experience. My questions were answered thoroughly. Options for my car were discussed to find out what would work best for my vehicle. Fantastic customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
First time had service at my house .
First time had service at my house . They changed my oil and rotated my tires in my driveway. They were on time polite no issues with the service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Don, thank you for your great feedback! Our team here at Ted Russell Ford - Kingston Pike sets a high standard of excellent customer service and we're glad to hear your experience reflected this! Please don't hesitate to reach out if there's anything additional we can do for you.
The repair was made correct and in a timely manner!
The repair was made correct and in a timely manner! The communication from the advisor was amazing! The technician that worked on the car was very thorough and did an amazing job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Elijah, we're happy you found our staff to be so supportive during your experience here at Ted Russell Ford - Kingston Pike. We are always more than happy to assist you if anything else comes up. Take care!
Was very pleased with te service I received from the
Was very pleased with te service I received from the company and plan on doing business with them for many years to come.also. They are very helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Jeffrey, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very professional service advisor, listening skills, call
Very professional service advisor, listening skills, call back, nice to chat with Very professional service advisor, listening skills, call back, nice to chat with Very professional service advisor, listening skills, call back, nice to chat with
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Richard, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.