Carstock

I am submitting this complaint regarding the sale of a used vehicle by a dealership in Atlanta, Georgia, which involved the **undisclosed installation of a dangerously and incorrectly installed windshield**, posing a serious safety risk to the occupants and other drivers in GA . In November 2024 I purchased a used vehicle from Carstock , with my wife . At no time during the sale process were we informed that the windshield had been previously replaced, let alone that the installation was defective or unsafe. Several weeks later, while my wife was driving the vehicle on the highway, **trim attached to the windshield came loose and detached while in motion**, posing a hazard to her and others on the road. Following this incident, we had the windshield inspected by two independent automotive professionals. Both confirmed that the windshield had been **improperly installed** — including issues such as **insufficient bonding/sealing**, **poor alignment**, and **missing or improperly fastened trim** wrong windshield installed — all of which pose significant safety concerns. They concluded that the windshield must be **fully replaced** by a certified installer to ensure the structural integrity of the vehicle. Carstock knew of this previous undisclosed installation and noted “they have done good work before when we first contacted them about this issue” even we first contacted them about this issue in July 2025. To be clear: the **unsafe condition was not caused by wear and tear** or any post-sale damage on our part. It is directly related to the pre-sale condition of the vehicle and points to both: * A negligent or unsafe repair performed by or known to the dealership prior to sale, or * A material failure by the dealer to inspect or disclose known defects that would affect consumer safety. I initially contacted the dealership in writing, requesting immediate attention to the issue. Despite follow-ups, **I received no response for over a month**.

Carstock is the most professional car dealership in Atlanta. Eli and Jackie have the most exceptional customer service. Not only did I purchase my Lexus from the Awesome dealership I also receive all of my servicing for my car as well. If you are in the market for a car or SUV, Carstock is definitely the place that I want to visit.

We had such a great experience here. Jackie was so helpful throughout the process, and Eli was very knowledgeable and reassuring. I felt like we were getting a good deal without ever feeling like we were being scammed. I would highly recommend Carstock!

We drove in from out of state to look at a van. Eli made sure to tell us about any minor cosmetic issues over the phone so we had no surprises. We negotiated a fair deal and came up with a creative payment solution on a Friday afternoon and were able to take the vehicle home that night. About a month after my purchase, I asked for some help with the paperwork to register in my state. Eli and Jackie went above and beyond to help me get what I needed. I will definitely check their inventory the next time I’m looking to purchase a vehicle.

My husband and myself purchased a Lexus this month from Carstock. It was, without a doubt, the BEST auto purchase experience we have ever had. Eli is very knowledgeable about the vehicles, he has a non-pushy customer approach and is very detail oriented. Jackie is very professional , personal end extremely helpful. We highly recommend this dealership if you are looking for a vehicle.

If you are shopping for a gently used Lexus we highly recommend these people. They offer an exceptionally clean and mechanically sound inventory of cars and provide complete transparency on their history and condition. Josh and Jackie's knowledgeable product presentation and genuine personal touch throughout the sale and beyond left us feeling that we had not only purchased a quality new (used) car - but also gained new friends as well !

This is how car buying should be. We saw the car we wanted. Took the car to our mechanic for examination. Everything he mentioned was repaired and we got the car we wanted at a fair price.

I had great experience with Eli, and Jackie with the purchase of my 2014 Lexus LS 460. Service was great. This is the place to come when you want a vehicle. I highly recommend them.

I am Loving my new is350! Eli was great and made sure I left happy. Jackie also very helpful. Would recommend this place to anyone.

Just bought a Lexus 300 h from Eli. He made contact to discuss the car and sent extra pictures as I am an internet buyer from 5 states away. He was ready when I arrived early Saturday morning we took a test drive and then did the paperwork. He walked me through the controls and set up of the accessories and I was on the road. The entire process took less than 45 minutes due to Eli's preparation and excellent communication. Great place and person to buy a car from. Thanks Eli.