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Reviews

(380 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Faulkner Subaru of Mechanicsburg from DealerRater.

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Great service! Always friendly & courteous.

Great service, friendly staff. Took the time to review the repairs and explain what they found. Jeff is always a pleasure to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great customer service

Vehicle there for inspection. Done when promised and clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Prompt service

Had Outback in to Faulkner for minor service and dealership was courteous and prompt. The facility is and spotless and staff is very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Fantastic experience with legacy software recall

EPB Software recall and update for 2015 Subaru Legacy handled quickly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Customer Service & facilities are Excellent

Very impressed with our whole experience from walking thru their doors for the 1st time to purchasing a car. Have to admit their goofy TV ads had always been a turn off to us but happy we decided to try it anyway.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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recent service, 2010 Subaru Outback,

Arrived early for a on-line scheduled appointment. The staff explained that for the service I was requesting, I could use the express service. They explained how that service works and i'm sure i'll be using it in the future. All work was explained carefully and completed quickly. This was a great experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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State inspection

Customer service rep outstanding, shoto? Would recommend to anyone. Terry

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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TimelyService

I love my Subaru Forester! Faulkner Subaru sent me frequent reminders that I was due for service, but I just couldn't part with it for even an hour! When I did make an appointment online, my service was performed in less than an hour, with very friendly service and sales people.. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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First subaru

It was my first subaru purchase and they made it easy and fun! I highly recommend this dealer to any one that wants to have a good no hassle experience. I definitely would purchase again and look forward to having them service my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Chris, congratulations on your first Subaru. We strive to create a relaxing environment where customers can truly find the right match based on preference and budget. Thank you for the positive review!

Excellent service - every time

Every time I come in for service the staff is incredibly friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the feedback, Chantelle. We're glad that you've been well taken care of at Faulkner Subaru!