Faulkner Volkswagen

Great experience with Faulkner. Disappointed my Atlas had a problem. Excellent service and communication throughout the process. They had my car for awhile about 2 weeks. Was hoping to a car wash out of the deal but nope. That was the only thing.

A pleasant experience. Friendly, helpful people welcome you. The waiting area was clean and very accommodating. The wait time was very reasonable. Would definitely recommend Faulkner Volkswagen.

Excellent, courteous service. They put real emphasis on customer satisfaction. That goes for the service department and sales alike

My Service Advisor Clay and my technician excelled in doing my PA State Inspection, Oil/Filter Change, and giving my #Pink Beetle a complimentary car cash. Clay also complimented me about how I am taking care of Pinkie. They were so cheerful. Also, Faulkner VW Dealership has a well stocked snack area, clean restrooms, etc. I purchased my 2017 #Pink Beetle at this dealership as soon as it arrived at the dealership the end of October 2026. I recommend Faulkner VW with absolutely no reservations. Thanks so much for taking great care of Pinkie and treating me with utmost consideration. Betty

The sales department is fantastic. But the service department here will nickel and dime you. They are not thorough in their inspections and will replace recalled parts with the same recalled parts…. And then when those break out of warranty you have to replace them on your own dime. I sold them back my paid off vehicle and got a new one else where after the 3rd time this happened. The service managers will say they will call you back and never do. When I went to pick up my car the last time before I sold it I called in and said I would be there after 5 but before closing at 7. The tech said no problem I will leave the keys with the lady at the checkout desk. Guess what happened when I got there? My keys were infact not left with the lady at the checkout desk. The lady at checkout couldn’t get a hold of the tech to ask him where they were so I ended up having to walk the lot and asked a mechanic in the shop to locate them for me. They really don’t do anything for a good customer experience… I never will buy a VW, or a Faulkner for that matter, again.

Great sales team, very easy to work with, polite and not pushy. Would highly recommend.

new car was delivered not working and not in the best condition wish i never went with faulkner. service department cannot fix anything, i’ve had three cars and they all couldn’t be fixed by faulkner but miraculously sutliff had no issues

As a repeat customer, I continue to enjoy my experience with Faulkner. Angie is incredible and helps me through every aspect of making a decision up to getting into the new car. I drove 3 hours just to work with Faulkner because of the top notch care I get.

Faulkner Volkswagen in Mechanicsburg made the buying process effortless! Angie took care of my parents and I perfectly. Recommending this dealership is a no-brainer! Thank you all for your help, I?m loving my new Jetta so far!

The team at Faulkner was great. Gerry Savage treated us like friends rather than a quick sell. He put our needs and interests in the forefront. I highly recommend him.