Faulkner Volkswagen

5.0 out of 5 5.0
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 5:00 PM

Faulkner Volkswagen Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:00 PM

Tuesday

7:30 AM - 5:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 5:00 PM

Friday

7:30 AM - 5:00 PM

Saturday

8:00 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2015

Faulkner has been providing an environment of mutual trust and respect for our employees and customers for over 85 years

...

. Our goal is to be the benchmark for excellence in every aspect of our business by delivering exceptional service and value has helped us grow from one dealership to 30+ dealerships serving Central and Southeastern Pennsylvania. It was a natural fit to combine Faulkners commitment to excellence with that of Volkswagens rich history in building world class European automobiles. We are extremely proud to add Volkswagen to our portfolio of 21 different new vehicle franchises.

"TO BE SURE!"

Service

Tire Rotation

Complimentary

Wheel Balance

$45

Oil, Filter Change

$69.95

Wheel Alignment (4WD)

$89.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

5.0 out of 5 5.0
35 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 5, 2018

    Haven't purchased yet but their customer service and sales help has been great. Very encouraging considering most of the bad dealers out there. Would... not hesitate to move ahead with them.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for taking the time to share your thoughts! We're so pleased to hear you had such a wonderful experience with our team. We hope to se...e you soon!

  • 4.0 out of 5
    December 12, 2017

    Robert Beers has been proactive in responding to my requests online. I am still in the market and have found that Cars.com is the first place I look to... when researching my next car.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • January 16, 2016

    Jodi is that the best sale person I have ever in countered , she truly made the experience great

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ben, thank you for writing such a great review about your experience at our dealership. I appreciate the feedback and pleased that your vehicle purcha...se experience with Jodi was so positive. We look forward to seeing you again. Keep up to date on service specials and dealership information on our Facebook page! Warm regards, Brian Price General Manager 717-697-9448 bprice@faulknerautos.com

  • 5.0 out of 5
    December 28, 2015

    Everyone was very friendly and helpful. They answered any questions I had. Ryan did a really good job at finding a car that was the right fit for me.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this review, Karen. I am very happy to hear that Ryan could help get you set up with the perfect new car for you. If there is... anything more we can do for you please feel free to come back and see Faulkner Volkswagen any time. Drive safe! Warm regards, Brian Price General Manager 717-697-9448 bprice@faulknerautos.com

  • 5.0 out of 5
    December 28, 2015

    Mr. Shane Cook was the consummate professional. He and the mechanics ensured I was kept appraised of the service on my vehicle. When the replacement of... the timing belt was estimated at five hours, Shane immediately offered a loaner vehicle. Shane ensured I knew what issues needed to be addressed at that time and recommended future timelines for replacement of tires. In the past, I was told that oil changes for my diesel Sportwagen should be done at 5,000 or 7,500 which was not in line with the service manual. Shane was precise and extremely knowledgeable of the required inspections.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Anna, thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the loaner car we provided and the informative ...service you received from Shane. If there is anything more that we can do please come back and see us again. Take care! Warm regards, Brian Price General Manager 717-697-9448 bprice@faulknerautos.com

  • 5.0 out of 5
    December 28, 2015

    Staff was courteous and repairs done promptly while waiting. Was impressed with staff and new facility. Facility is near my house which is a nice bonus.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Timmy, thank you for taking the time out of your day to share your wonderful experience with us. I am delighted to hear you were treated with prompt a...nd courteous service on your car. I hope you will give us the opportunity to help you again whenever it's time for your next car. Also, you may like our Facebook page for monthly deals exclusive to our fans! Warm regards, Brian Price General Manager 717-697-9448 bprice@faulknerautos.com

  • 5.0 out of 5
    December 27, 2015

    The new building was beautiful and everyone was friendly. Service time was not as long as I had expected it to be.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Brittany, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience quick and pl...easant. I am extremely happy that you left satisfied and we do appreciate your business. Follow us and like us on Facebook to grab hold of some exclusive specials! Warm regards, Brian Price General Manager 717-697-9448 bprice@faulknerautos.com

  • 5.0 out of 5
    December 25, 2015

    Would recommend dealership for service to anyone that has a Volkswagen. Service representative was extremely nice and professional. Appreciated his follow... up calls.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Patty, I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to provide each and every customer ...with a professional service experience. Your feedback is a testimony that our dedication has really paid off. Keep up to date on service specials and dealership information on our Facebook page! Warm regards, Brian Price General Manager 717-697-9448 bprice@faulknerautos.com

  • 5.0 out of 5
    December 23, 2015

    They provided me a detailed list of work and associated costs before I even arrived. Great staff with terrific attitudes.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jason and thanks for the excellent feedback! I'm very happy that the service team was there to give you the customer service we know you deserve. T...hank you and we look forward to seeing you again! Warm regards, Brian Price General Manager 717-697-9448 bprice@faulknerautos.com

  • 5.0 out of 5
    December 22, 2015

    It was clear that most of the employees were enthusiasts and knew their cars. There was no heckling like other dealerships. It was very apparent that... the employee atmosphere is very upbeat and they all enjoy what they do. Rob went out of his way to make sure that every thing was just right, and spent the time after the purchase to make sure that I knew all the bells and whistles on my new R.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Allen, thank you for this feedback. Rob is a great asset to our team, so it does not surprise me that he was able to get you set up with your perfect ...vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. I will be sure to pass along your praises to him and all of us hope to see you again when the time comes to service your new car. Take care! Warm regards, Brian Price General Manager 717-697-9448 bprice@faulknerautos.com

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