Silver Star Motors

My recent experieence with Silver Star was very enjoyable. This was my first time buying a new or used car and it was easy and painless. Zach was a pleasant... salesperson and explained all the aspects of the transaction very thoroughly. We ran through lots of financing options, numbers, monthly costs, etc. and it was very appreciated. Very happy to have driven off the lot in my 2013 Golf this past weekend.

I had a very good experience with this dealership. Zach was honest with me and never once did I feel that I was being ???fooled???. Thanks guys.

Very friendly and top of the line customer service! Very educational about all vehicles available! Did everything to make sure we got what we wanted and... what was best for us!

Zach was really helpful in guiding me towards banks that would provide better rates for me being a first time buyer. Was not pushy whatsoever and always... replied to texts/calls quickly.

Good, quick professional service. Answered all of my questions and worked hard to get me financing that allowed me to purchase a warranty with my car.

The best regional dealership I???ve found selling quality used vehicles and following up the sale with support regarding warranty issues and any buyer... concerns. I would definitely buy here again!

Everyone is very friendly and you definitely feel welcome as soon as you walk in. They helped me out and the process was quick and easy. Over all great... experience. I will definitely purchase again from these guys. 5 stars

Great dealer! The service is awesome, they work to get you the deal you want. I will definitely recommend this dealer to anyone who is looking for a car....

Excellent to deal with and overall a very good experience. For a used car it was very clean and as described with no issues. Excellent company to deal... with. No hidden fees or surprises.

I inquired on a 2015 Passat that I had previously owned, but had sold back to VW during the buyback due to the emissions cheat. I had loved this car and... was very excited when we found it for sale again, but I???m in MN and the car made its way to Silver Star Motors in Ohio. We had called and they confirmed the car was still available. They took all of my husbands information to get approval for a loan, since we were 12 hours away one way, we wanted to have approval and the loan/paperwork confirmed before flying out to get the car. They ran my husbands credit, called us back to advise us we were approved. Even gave us the cost of what our monthly payment would be and the details of the loan (length, gap coverage etc). He said he would email us a PDF file to sign and we heard nothing more. I texted and asked if they emailed the paperwork yet. He called me and said that there were other people there looking at the car. He claims they were there AFTER he ran our application but still gave us loan info and terms but wouldn???t send the paperwork to finalize it because these other people were there. When he called to advise us we were approved, he mentioned a $300 deposit to ???hold??? the car. But didn???t ask to take payment for me, so that I could secure the car because there were other people there. When I questioned if he would have sold the car even if he had my deposit, he said yes, because the other people were there in person. He continued to argue with me and couldn???t understand why I was upset. You ran our credit, caused a hard pull, gave us loan terms and all we would need to have done is signed the emailed document. This is horrible business and service. So glad I didn???t buy a plane ticket and then get screwed over when I got there. Beware! Very sad I am missing the opportunity to get my car back The dealership continues to use the phrase that the car was available to the public until a deposit was made. I don???t understand how approval for this car wasn???t enough for it to have been secured and why a deposit still had to be given in order to hold it even though we were approved. We were approved BEFORE these people came, but the salesmen refused to send us the papers to sign since there were people there in person. Good luck if you ever do business with this company from out of state. i just don???t get it