Reviews
Have always been satisfied with service, but last visit I...
Have always been satisfied with service, but last visit I discovered they did not rotate tires as requested on silver package and did not document it on the service ticket. It may have been a mistake, but they didn’t make it right either. Felt like it was more of a shortcut rather than what was best for my tires. Lost my trust in the service dept.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Ginger, we are very sorry to see your review for our Service Dept. While mistakes can be made, we definitely should have made it right for you. Our apologies. Your review is being forwarded to our General Manager for his review and request that he discuss this with our Service dept. We should have done a better job and hope we can find a way to restore your trust.
Would definitely recommend. We fell in love with a...
Would definitely recommend. We fell in love with a vehicle but was a little above what we wanted to pay. After leaving we recieved a message that they were able to come down to our price. They had it ready for us when we came the next day. We recieved excellent care. They were very kind and easy to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations, Jessie, on the purchase of your vehicle. Great to see a 5 star review from you and your very nice comments. Glad we were able to work out a deal with you. Thanks for choosing Capital City Ford, we hope to see you again.
Everything has been xxxx since we have purchased the...
Everything has been xxxx since we have purchased the vehicle we will never make another purchase from this company again. Nor will we ever suggest this dealership to anyone else!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Donald, We are sorry to see this review for our dealership. We have worked hard to make sure our customer satisfaction is at a high level. We have earned 4.8 out of 5.0 on DealerRater and Facebook for our Customer Service, so we are sorry that you were not satisfied with the service you received. Your comments are being forwarded to our General Manager for his review and ask him to look into this to see if we can come up with a mutually acceptable resolution. Again, our apologies.
Donald, We are sorry to see this review for our dealership. We have worked hard to make sure our customer satisfaction is at a high level. We have earned 4.8 out of 5.0 on DealerRater and Facebook for our Customer Service, so we are sorry that you were not satisfied with the service you received. Your comments are being forwarded to our General Manager for his review and ask him to look into this to see if we can come up with a mutually acceptable resolution. Again, our apologies.
Went in for my first service with my new Ford Edge, oil,...
Went in for my first service with my new Ford Edge, oil, filter, lube and rotation. Greeted promptly and was serviced quickly. Thank you Angie!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
5 Stars for Angie!! Thank you so much for the choosing our dealership to service your new Ford Edge. Great to hear is was a positive experience. We hope to see you again.
The dealership was super low pressure. We knew what we...
The dealership was super low pressure. We knew what we wanted and we knew our price range. Joe Machens worked with us to find exactly what we were looking for! Brad Kellerman definitely earned his money from us!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks, Rebecca, for the 5 star review! Great to hear Brad Kellerman was able to help you find "exactly" what you were looking for. We appreciate you choosing our dealership, we sure hope to see you again! Safe Travels & Congratulations on the purchase of your new vehicle!
Randy Wells is the best sells man ever! This is the third...
Randy Wells is the best sells man ever! This is the third vehicle I’ve bought threw him, I won’t do business anywhere else, super nice people!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nothing we love more than our repeat and loyal customers leaving us a 5 star review. Thank you, Marcie, for the great review for Randy Wells and our Team - we loved seeing it. We are here if you have any questions, please just give us a call.
Shawn was great and very helpful.vehicle was clean and...
Shawn was great and very helpful.vehicle was clean and ready to go after meeting with guy. Don’t remember his name but he was fast and professional. Wish an owners manual came with the truck. Thanks Ron
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words for Shawn Wagner and our dealership. We appreciate it. We are going to forward your review to our General Manager and see if he can find an owners manual for you. No promises, but we'll see what we can do.
I would like to thank Doug Keeler for all his help and...
I would like to thank Doug Keeler for all his help and patience in helping me choose a perfect vehicle for my needs. He took his time and explained every detail about the 2020 Ford Ecosport SE that I purchased. I am an elderly lady and not up to date on modern technology. With that being said Doug Keeper made me feel comfortable and confident with this vehicle. I am a very satisfied and happy customer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on the purchase of your new 2020 Ford Ecosport SE! And, Thank you for the 5 star review for Doug Keeler! We love when our customer leave here "satisfied and happy" with their new vehicles. If you have any questions, or need anything else, please don't hesitate to call us. We are here to help. Thank you again, we all wish you Safe Travels!
Had issues with a recently purchased vehicle. The...
Had issues with a recently purchased vehicle. The problems were unexpected. Dealership really took care of us and took care of the problem. Great staff to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the very nice review for Angie and our Service Dept. Great to hear we were able to solve the issues to your satisfaction. Let us know if anything else pops up, we'll be glad to take a look at it for you.
The Joe Machens' staff have always been very helpful. The...
The Joe Machens' staff have always been very helpful. The service time is usually very good unless busy, but that is to be expected sometimes.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your continued patronage of our Service Dept. We loved seeing the 5 star review, it was much appreciated. See you next time!