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Ken Pollock Ford

(316 reviews)
Visit Ken Pollock Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm 8:00am–12:00pm
Sunday Closed Closed
New (888) 419-9170 (888) 419-9170
Used (888) 482-7193 (888) 482-7193
Service (888) 482-7195 (888) 482-7195

Reviews

(316 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Pollock Ford from DealerRater.

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Great Deal

The truck I purchased had all the features that I wanted plus some unexpected features I really like. Although 3 years old, it has the appearance of a new truck. And most importantly, it was priced fairly. I will return for my next vehicle purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We're glad that your happy with your new truck and wish you many safe and happy miles!

Best automotive experience ever!!

Everyone went above and beyond my expectations in order for me to find a vehicle which would make me happy, as well as, a price which fit my budget. Absolutely no pressure to buy and actually encouraged me to test drive other vehicles which I had interest in. This showed me their confidence in their vehicles and services they offer would lead me back to the dealership. I highly recommend Ken Pollock Lincoln. The atmosphere is laid back as if u were speaking with old friends. I can truely say I have never felt so at ease during a car buying experience. Kudos to Bob, Murad, Drew and Mark on a job well done!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Welcome to the Ken Pollock Lincoln Family! We're happy to help get you in to the right vehicle for you and pride our selves on no pressure sales. Thanks again for the review, it was great to have you with us.

My experience at Ken Pollock Ford in Berwick

I have now bought two cars here. It’s a comfortable place everyone is friendly and there is no pressure. They really helped us out I’m very pleased with the service. I would absolutely recommend this dealership you won’t be sorry

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and for being such a loyal customer! It's our pleasure to help you find the right vehicle!

Great Experience

Everyone was very helpful and friendly. Zach couldn't have been nicer and was very professional. Everything was done in a timely manner, and they couldn't have been more accommodating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Mel, thank you for your review! We are excited to have you as a part of the Ken Pollock Ford Lincoln Family.

Fast and friendly service

Ken Pollock Ford and the employees there were pleasant and friendly, getting me into my new Fusion within hours of me arriving. The dealership had the exact model I was looking for and we were able to get the price to a comfortable level without hassle. They even shared their pickles with me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Amanda, only good friends share pickles! Welcome to the Ken Pollock Ford Lincoln family, it was our pleasure to have you here with us. Thanks again!

Friendly and helpful

Was shown many suv’s Till I found a model that was above and beyond what I started out looking for and was the one that ended up being the best for its value. Very happy with the purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5 stars Leigh! Welcome to the Ken Pollock Ford Lincoln Family!

Honest, up front. Willing to negotiate. Friendly.

I believe that I was treated fairly . They negotiated, they compromised, they made sure I understood all aspects of my new vehicle. Overall, it was positive experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We’re glad that you enjoyed your experience with us! Wishing you many safe and happy miles!

Friendly Dealership

very friendly staff, and willing to compromise to make deal work. Made sure that the vehicle meet my expectations.They really care about their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We sure do! You’re not just a customer to us, you are a part of our auto group family! Best of luck in the new ride!

Extraordinary customer service

We have bought our 1st truck from Ken Pollock Ford/Lincoln. This our second visit We love the staff. You will be treated like family. They have gone up and beyond on every Expectation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you! It was our pleasure to have you with us, enjoy your new Ford!

Used vehicle purchase

By far the best experience my family has had buying a used vehicle. From the initial contact via email through the wave by as we were leaving the lot. Ken Pollack Ford is a class act. I would recommend to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello there, Thank you for sharing your great experience with us! We are happy to learn you've received exceptional service from our team! We appreciate your business and hope to see you again sometime.