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Elgin Volkswagen

(97 reviews)
Visit Elgin Volkswagen
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (847) 982-8821 (847) 982-8821
Used (847) 805-2386 (847) 805-2386
Service (847) 805-3395 (847) 805-3395

Reviews

(97 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Elgin Volkswagen from DealerRater.

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Great sales experience

Able to conduct business over the phone and not have to play all the games that are associated with most dealerships.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks, Merle! We try to make car buying convenient! Congratulations!

Great service clean facilities

I was impressed with the professional service and the clean and friendly atmosphere. My car was serviced in the amount of time that was estimated.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks, Doug! See you next time :)

Great service

It was a very quick process compared to the hours you would spend at other dealers. AJ did a fantastic job, made the process simply easy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks, Kris! Congratulations! See you for your oil changes!

Great customer service

Customer service is top notch! Had my vehicle serviced and out the door in a timely manner. Will definitely continue to bring my vehicle here for future work/maintenance!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks, Anthony! Glad to hear it! See you next time. Thank you!

Very positive experience

Very efficiently handled in a minimum of time. Professionally handled in all respects. Will continue to use and recommend this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Richard! See you next time :)

Nice dealership and great people!

Jeff was really a pleasure to work with. NO pressure and very accommodating. Got us right into a test drive without needing to gather all our personal info first. He helped expedite to process substantially. Very genuine and nice guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks, Denise! Congratulations! Drive safe :)

Great dealership

I have always dealt with friendly staff and received good service. They always respond quickly and have provided reasonable prices.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks, Marc! We appreciate your great feedback :)

Great service, clean and friendly environment

I was greeted by Glenn Hoffman and Jason Riforgiato, both friendly, emitting good vibes and shared a lot of their knowledge. I explored the modern and spacious dealership, chat with fellow customers, and was told my car was ready just as i finished my coffee. It was a very pleasant experience with such professionals taking care of you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It was our pleasure :) See you next time. Thank you, Leo!

Best VW dealer

Everyone is very friendly. The dealer is easy to get in and out. Prices are great. With all the options for transportation I will be returning for my next service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We will be waiting for you, Alan! Thank you! Drive safe :)

Well done!

Every thing that I experienced gave me confidence my car was in very good hands, and I was treated like family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Glad we could help, Doug! Thank you for choosing Elgin Volkswagen!