Michael Hohl Honda

After spending $ 299.71 on a oil change, my husband checked the air filter and it should have been replaced. It stated on the report that it had been checked. I have trusted Honda to do the work I paid for!! I wonder what else wasn't done. Very unhappy. I will no longer trust Honda to take care of my car. It is unfortunate, I have always been treated well by the customer care staff that is inside.

Four Red Flags. Red Flag #1: Went and had my 2017 Honda Civic in for a service and Paula (Intake Service Rep) told me that my transmission needs to be serviced. I informed her that they just serviced my transmission not too long ago. She said oh, well then lets not worry about it (not verbatim, but very similar in words). Flag # 2: Had my same vehicle in for a service to include oil change and tire rotation. About a month after the service I noticed that the valve caps on front and back tires.were not changed; When I had my tires put on by another place they color coded the valve caps (green on front tires and black on rear) So, before the service the greens were on the front and after the service the greens were on the front...but I got charged for a tire rotation. !!!! Flag #3: Went and had my car serviced as above; however, this time a used a permanent marker and wrote (RF, LF, RR, and LR) on the respective tires. I was charged for the tire rotation, and when I went to my car I noticed that the tires were not rotated as my marking were on the same tires in the same spot!!!!!! When I brought it to Paula's attention she seemed distressed and eventually they refunded my service charge. Flag #4: I was informed that I have an oil leak. When I asked where, Paula at first was unable to answer where and stated the mechanic did jot specify. The multi-point inspection report reflects they recommend my transmission be serviced ( they just did not too long ago, or did they???!!!) And that my car should be serviced for the oil leak. When I inquired more about the leak...exactly where is the leak she really wasn't able to answer because she said the mechanics don't provide the information. She pulled up a screen shot of what she thinks is the bleak area and thinks, not sure, it may be coming from the transmission. The photo depicted a dry leak, when I informed her that I have not noticed any leakage on my driveway and that they were the ones who serviced my transmission, she said something along the lines as not to worry about it then. I am retired, disabled military VET and have absolutely not compassion, understanding for those that deliberately try to deceive others. Michael Hohl...very pathetic of your organization. IF YOU HAVE DONE THIS TO ME, CAN'T HELP BUT WONDER HOW MANY OTHERS YOU HAVE DECEIVED. If you have any questions please feel free to give me a call. I'm the guy with the 2017 Honda Civic that was serviced at your Carson City location on 6 July 2026 with a 0830 appointment time. You have my phone number. And In wonder why it is so difficult to post this review on your website????

Absolutely amazing service..Carlos, Oscar, Pedro and used car service management out did themselves..From start to finish i applaud my Honda experience..thank you so very much for your customer service style..

Everyone at the dealership was extremely helpful & provided excellent customer service from start to finish . Roger is very friendly & made us feel comfortable & made a stressful situation so easy & enjoyable. I highly recommend this dealership & Roger !

From start to finish, the car buying experience was top notch. Julian went out of his way to make sure we were kept up to date on everything that was going on with our new car. This is our third purchase from this dealership, so obviously we highly recommend them.

Service call was timely and without issues. Service Advisor. Paula Paulidis, was especially very helpful and pleasant to deal with.

I do not plan to ever use this dealership.when you buy a new car from them be sure the tires are new

Terra in the service department fixed some issues we had. We are happy thanks Terra!

Service Department Moto: Complete satisfaction is our goal Didn’t happen! Actual events mirror other dissatisfied customers experiences Looking for new service supplier And DEFINETLY will not repurchase from this dealership

This dealership's service department is horrible. They took 2 months to work on my vehicle. Charged me $2900.00. went out to start it the next day and it wouldn't start. Had the same issue as why I brought it in. When I called to inquire and request they fix the problem I was told by service manager Bobby Dowd that he was not going to honor the warranty, he would not fix it and told me to take my Honda to someone else. This service department is corrupt and no one should ever buy a vehicle from this dealership. Horrible place.