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Classic Chevrolet Buick GMC

(281 reviews)
Visit Classic Chevrolet Buick GMC
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
New (888) 459-9067 (888) 459-9067
Used (888) 645-7853 (888) 645-7853
Service (888) 440-0197 (888) 440-0197

Reviews

(281 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Classic Chevrolet Buick GMC from DealerRater.

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OIL CHANGE AND FILTER/ CAR WASH

MY EXPERIENCE WITH CLASSIC IS A GOOD ONE EXCEPT FOR THE CAR WASH. IT REALLY WAS A BAD EXPIERENCE. WINDOWS STILL DIRTY TRUCK ITSELF WAS NOT ALL THAT CLEAN.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Good people to work with no over charge or hidden fees

Good people to work with no over charge or hidden fees and they let you know every thing you need to know about your car in clouds accidents.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Classic Chevy Service

I was given options on how and when I wanted my car to be fixed. All concerns were addressed about my car's repairs. I had the option of transport to and from my home until repairs were complete. Repairs were completed promptly the next afternoon. Based on everything it was excellent service and I definitely would recommend Classic Chevy in Madison Ohio. Ten out of Ten!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi there, we are very happy to have provided you with such a positive experience! It is great to hear everything was done quickly and to your satisfaction! Thanks again for the recommendation, and have an amazing day!

Terrible service

We perchausd 2021 Equinox and after couple months it started smell like mold. It didn't have than 2000 miles on it. It has been in the service department 7 different times for around 3 1/2 months this last time around 8 weeks still don't have it back . They can't get it back together without sumthing not working or breaking.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (440) 428-1141. Take care!

Everyone was very welcoming and appreciative when finding...

Everyone was very welcoming and appreciative when finding the car that best fits me! Felix, Jessalynn and Abe were very helpful and made my experience exciting and easy. Im in love with my car because of them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

don't trust Classic GMC of Mentor, Ohio repairs

We used to be able to gloat about the care we received for our vehicle at Classic in Mentor,Ohio. Now we can no longer do that. They charge tons of money and don't fix the problem, but lie to you and say that they fixed it. Once it is discovered that the problem has not been fixed they charge the customer again for another diagnostic inspection and for any and all parts ( whether they break them or not). This seems to have happened because of an employment change but maybe there should be another such change. Kip is a problem or those who work with him are.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi there, we regret your most recent visit with us was not up to the standards we strive for. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (440) 428-1141 so we can work towards a resolution.

Jon, Stephanie, Thom and Jessalyn customer service was...

Jon, Stephanie, Thom and Jessalyn customer service was awesome!! Purchasing a vehicle away from home is scary but they made it easy. And I’m HAPPY!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I found them to be honest and easy to deal with, and I am...

I found them to be honest and easy to deal with, and I am satisfied with the way they worked to get the car I wanted at a price that was acceptable to all. I highly recommend this dealership and especially Tom

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Terry was very easy to work with, Terry understood what...

Terry was very easy to work with, Terry understood what we were looking for and helped every step of the way. thank you Terry for making us feel welcome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The car is absolutely beautiful and runs amazing. Terry...

The car is absolutely beautiful and runs amazing. Terry was extremely helpful and made the car buying process a breeze. If I ever need a new car I will definitely come back here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.