Reviews
Had done over 20 vehicle transactions with this dealer in the last 20 YEARS and I can tell they have decided to join forces with the dark side. Sales are no longer an interaction but a mere transaction for the new management team… On the service side BEWARE of the SCAM they currently run adding $29 engine cleaning systems for brand new vehicles even under 7k miles. They do this without disclosing pricing and just adding it to the oil change. Jess, svce manager is one of them and when you bring up the charge at the end they state you sign for it. She is outrageous on customer service and build such a bad reputation for your dealer. Call several time asking for service director but never connected me to him. Left voice mail but got never contacted. STAY AWAY FROM THIS DEALER - Rick Case in Sunrise or Hollywood KIA are the WAY TO GO!!! This review comes from someone who has been a loyal client for over 15 years… Imagine how they will treat you… Wish Mr. Gunther was running the show more…
Had done over 20 vehicle transactions with this dealer in the last 20 YEARS and I can tell they have decided to join forces with the dark side. Sales are no longer an interaction but a mere transaction for the new management team… On the service side BEWARE of the SCAM they currently run adding $29 engine cleaning systems for brand new vehicles even under 7k miles. They do this without disclosing pricing and just adding it to the oil change. Jess, svce manager is one of them and when you bring up the charge at the end they state you sign for it. She is outrageous on customer service and build such a bad reputation for your dealer. Call several time asking for service director but never connected me to him. Left voice mail but got never contacted. STAY AWAY FROM THIS DEALER - Rick Case in Sunrise or Hollywood KIA are the WAY TO GO!!! This review comes from someone who has been a loyal client for over 15 years… Imagine how they will treat you… Wish Mr. Gunther was running the show more…
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Ryan has always made me compforted when he has my car in his hands. Very friendly
Ryan has always made me compforted when he has my car in his hands. Very friendly
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Do not recommend. They honored my Costco discount but added the same amount back into the final price claiming I had to pay for the powertrain warranty. The vehicle was certified and advertised with a powertrain warranty, yet I was charged extra for it. Kia corporate later advised me to file a complaint. The experience felt misleading and unprofessional. The sales manager later called me, spoke aggressively, told me I didn’t understand what I was talking about.
Do not recommend. They honored my Costco discount but added the same amount back into the final price claiming I had to pay for the powertrain warranty. The vehicle was certified and advertised with a powertrain warranty, yet I was charged extra for it. Kia corporate later advised me to file a complaint. The experience felt misleading and unprofessional. The sales manager later called me, spoke aggressively, told me I didn’t understand what I was talking about.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
I had a nice email/ text/phone conversation with the representative. What I was looking for was not available at a price I was willing to pay. All in all, a positive interaction. I would not hesitate to do business there.
I had a nice email/ text/phone conversation with the representative. What I was looking for was not available at a price I was willing to pay. All in all, a positive interaction. I would not hesitate to do business there.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great place to buy a car, the sales associate, Carlos Martinez was extremely helpful and patient with me, I never felt any pressure from him or any of the other staff, Carlos made the process easy and painless, I give Carlos five stars.
Great place to buy a car, the sales associate, Carlos Martinez was extremely helpful and patient with me, I never felt any pressure from him or any of the other staff, Carlos made the process easy and painless, I give Carlos five stars.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Recommend yes do to my experience with the salesman Adrian Del Pozo who was patient and did not push the sale, left it up to me. However the so called vehicle inspection or certified in my experience was bad, made the mistake of not buying a Car Fax report till involved with the first vehicle, it showed an open recall and minor body damage. Decided to get another one and rush through the sale and after taking possession found it needed oil change, missing cover of cargo door handle and had minor damage on lower part of front bumper. Again if buying a certified car from them buy a CarFax report for it and see vehicle history as well as going over the vehicle well to see it’s condition.
Recommend yes do to my experience with the salesman Adrian Del Pozo who was patient and did not push the sale, left it up to me. However the so called vehicle inspection or certified in my experience was bad, made the mistake of not buying a Car Fax report till involved with the first vehicle, it showed an open recall and minor body damage. Decided to get another one and rush through the sale and after taking possession found it needed oil change, missing cover of cargo door handle and had minor damage on lower part of front bumper. Again if buying a certified car from them buy a CarFax report for it and see vehicle history as well as going over the vehicle well to see it’s condition.
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a used car
The service at Gunther Kia is first class, the kind of service you would expect from a luxury car dealership. We have experienced reliable, professional and very thorough service for the 6 years we have been using Gunther Kia. A good example is Chris Lopez in the service department who went out of his way to help us quickly with a loose battery cable which he fixed and even helped us change the key fob battery! He is very patient, professional, friendly and one of the reasons we fully intend to buy our next car at Gunther KIA. Highly recommended and thank you Chris!
The service at Gunther Kia is first class, the kind of service you would expect from a luxury car dealership. We have experienced reliable, professional and very thorough service for the 6 years we have been using Gunther Kia. A good example is Chris Lopez in the service department who went out of his way to help us quickly with a loose battery cable which he fixed and even helped us change the key fob battery! He is very patient, professional, friendly and one of the reasons we fully intend to buy our next car at Gunther KIA. Highly recommended and thank you Chris!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Made a phone call about the Kia sportage 2026. Tops them what I wanted and color they said they would. Call me when the one I wanted was arriving. After our Trip I was calling and a message on my phone was left by Alan and Leo I called and Alan said the vehicle was in and That Leo would be helping me. Leo worked with manger last day of the month. And made the deal happen without going in to the dealership until we got the new Vehicle and signed the rest of the paper work Manny the finance manager was very helpful. Very nice It was a pleasure to to buy from Gunther. Will be back for the next Lease. All of this took less the. Hour Wow. Fantastic
Made a phone call about the Kia sportage 2026. Tops them what I wanted and color they said they would. Call me when the one I wanted was arriving. After our Trip I was calling and a message on my phone was left by Alan and Leo I called and Alan said the vehicle was in and That Leo would be helping me. Leo worked with manger last day of the month. And made the deal happen without going in to the dealership until we got the new Vehicle and signed the rest of the paper work Manny the finance manager was very helpful. Very nice It was a pleasure to to buy from Gunther. Will be back for the next Lease. All of this took less the. Hour Wow. Fantastic
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for a wonderful experience with Anthony in sales and Chris in service. We came to get an oil change on a Kia we bought a couple years ago and ended up buying a Sportage. The after sale experience was wonderful and we would highly recommend this dealership for service and sales.
Thank you for a wonderful experience with Anthony in sales and Chris in service. We came to get an oil change on a Kia we bought a couple years ago and ended up buying a Sportage. The after sale experience was wonderful and we would highly recommend this dealership for service and sales.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I Resigned from this place today as a sales consultant. Didn’t like the discriminatory practices they had here the sales manager named Jorge Zaldivar punched me in the throat. The General Manager yells, curses at and belittles you. they tried to charge a customer $2,000 more than what the internet price was for the vehicle. They’re not fair or equal to employees and the General Manager is a real piece of work. Just avoid the Hassle and troubles and go to Rick Case or Hollywood Kia from what I’ve seen they have the best deals!
I Resigned from this place today as a sales consultant. Didn’t like the discriminatory practices they had here the sales manager named Jorge Zaldivar punched me in the throat. The General Manager yells, curses at and belittles you. they tried to charge a customer $2,000 more than what the internet price was for the vehicle. They’re not fair or equal to employees and the General Manager is a real piece of work. Just avoid the Hassle and troubles and go to Rick Case or Hollywood Kia from what I’ve seen they have the best deals!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car