Ray Catena Mercedes Benz Freehold

Thank you so much for your fab 5 star review and your great comments about Taylor. We appreciate your business!

Thank you so much for all of your kind words about Taylor Negron regarding your experience at Ray Catena of Freehold. We appreciate your business!

Thank you for your fab 5 star review and your great comments about Marian. We appreciate your business!

I AM ONLY TELLING THE TRUTH!! RAY CATENA OF FREEHOLD DEALERSHIP ARE ALL EXCELLENT WORKERS. THERE IS NOTHING BETTER ONCE YOU HAD THE BEST, AND YOU ARE THE BEST!!!!!!!!!!!!!!!!!

Thank you so much for your fab 5 star review and your great comments about Cole. We appreciate you!

Thank you for your fab 5 star review and your great comments about Cole. We appreciate your business!

Thank you so much for your fab 5 star review and for all of your kinds words about Andrew! Glad the experience was great!!

Thank you so much for your fab 5 star review and for all of your kinds words about Andrew!

Thank you so much for your business and for your kind words about Andrew!! We love your fab 5 star review!

Thank you so much for your fab 5 star review and all of your kind word about your service experience with Andrew. We really appreciate your business!

Good morning Mr. Meyer, I thank you for your feedback. I understand that you had a concern with your vehicle's door back in 2022. We checked all of the doors and saw that they appeared and functioned properly. After you called and mentioned the door not being aligned correctly, we then found that you were talking about the trim on the door, not the door itself. We found that the door trim was slightly raised on the left rear door. We adjusted the trim to the proper height, as needed. The loaner situation is very disappointing, and frustrating. We schedule a minimal number of loaner appointments each day, as to be able to accommodate as many clients as possible. However, we do have some clients that either cannot return immediately, or simply choose to return the loaner at their convenience instead of when their own vehicle has been completed. This will then put us behind the 8 ball for the following day, and force clients who are scheduled with loaners to go without. We do our absolute best to have our clients return the loaner vehicles in a timely manner, however it does not always happen that way. As I explained in my email response yesterday, the automatic ventilation feature uses a complex system of sensors to determine and analyze the interior and exterior temperature and humidity. After thanking me for my more detailed explanation, you went on to call your advisor clueless and nonsensical. I do not believe that we have treated you with any disrespect, so I do not believe it to be appropriate to start name calling our employees for an "inaccurate description". During this same visit, you mentioned that your puddle light lens fell off. Even though your vehicle is out of warranty, we installed the new light at no charge to you. Yes, it may seem like a minor item to replace, however we chose to try and make a client happy rather than charge you for it. I apologize that you feel that we are not giving you a luxury experience with us. As I mentioned yesterday, your advisor is consistently one of our most praised and requested employees. She has been with the brand for many years and has a vast knowledge of how our vehicles work. My offer to assign a new service advisor still stands, if you would like to continue servicing with us. If you have any other questions or concerns, please feel free to reach out. Thank you Christopher Paserba Service Manager Ray Catena Mercedes-Benz of Freehold 732-339-6820 cpaserba@raycatenafreehold.com

Thank you so much for your fab 5 star review and your wonderful comments about Chris P and Taylor. We appreciate your loyalty and business!

Thank you so much for your 1 star review. Expecting any dealership to reimburse for a ticket for not having your front plate on your vehicle as a NJ driver is ridiculous.

It is not ridiculous when the sales person tells you that they would have to drill holes in the bumper to put it on and it is not necessary. Why would I not put it on if it is and was a state law. I was depending on the sales persons' expertise (maybe that is why he is no longer employed). I am not asking for a complete reimbursement, but, some sort of accommodation. The sales management at Freehold Mercedes is being petty to a long, loyal and local Mercedes customer. Penny wise and dollar foolish. Perhaps it should be presented to Mr. Catena for his opinion

I stand by my previous response of what my salesman told me at the time of purchase and when the plates were installed. Additionally I was not told anything about getting a ticket and that the the dealership would not pay for any ticket received. I have been driving for 60 years and it would be foolhardy on my part not to put the front plate on especially if it was against the law and if the salesman said what you say he was instructed to say and do. Could it be possible that he didnt want to be bothered or did not have the time? Unfortunately he is no longer employed by your dealership and I certainly would not do something that was against the law. Makes no sense. Your decision not to compromise and even when I spoke to Robert on Monday, he said maybe we will pay something but not $300 and he would have to talk to his Manager (he will probably deny that also) so your staff is still not saying what you train them to say. It is not the $300, but, that my integrity is being questioned. This has already taken too much time and I will go forward

How about an apology for this whole incident. I do not want or need your $100. My integrity is more important than money to me. Furthermore loyalty and customer satisfaction is important to grow and maintain a business. These conversations should never have happened !