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Sames Bastrop Chrysler Dodge Jeep Ram

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (345 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (345 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great customer service

We bought not one but two fresh-off-the-lot vehicles. Scary and exciting but our salesman, JT, made sure we understood the process and answered all our questions as he walked us thru everything even answering our texts on his day off! So far so good with our new vehicles. I would really recommend Sames Dodge to anyone who asks. Every time we walked up the salespeople have been helpful. Even when my wife drove up in one of our vehicles to ask how to turn on a feature. Thank you for everything JT and everyone else at Sames!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

A easy and fast experience.

Brandon is deligent and really informed on the vehicles he sells..I went on for a truck and ended up leaving with a truck for my work and a new car for my wife.. The finance department guys were just as awesome Joel got me the best financing..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quick and easy!

JT was very pleasant and easy to deal with. Quickest smoothest vehicle deal I have ever made! Thank you for making it an easy decision to buy from you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Never to return

I have been lied to so many time by the service department. They Service Manager is rude and just wants things their way. I will never go back there again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Horrible

Worst service department I have ever been too. I will never go back there again. I have been lied to over and over again. I will never buy another vehicle from here again

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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AWESOME SERVICE

J.T. was awesome took the time to answer my 500 questions lol. Helped show us how to get the best truck for our needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience

Charles was great to work with! This was our second vehicle and everything was painless from the test drive to the financing. Would highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing customer service

After speaking with other dealers around Austin I was getting nothing but lies and false promises. One dealership even said the pricing they emailed me was incorrect and they were not even sure who sent it, they wouldn’t even honor their pricing on their site. In comes Sames Bastrop, they were professional, willing to work with me on pricing and not once pushed anything on me that I didn’t want. I will never go to another dealership again, Sames is the only place I will spend my money from now on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

No pressure sales staff

I bought a new Ram from Brandon at Sames. Brandon took care of everything really quick and there was absolutely no pressure from any of the staff. Brandon had the truck ready to go first thing in the morning and handed the deal over to Matt who was also extremely easy to work with. This is my 5th vehicle purchase from Sames. You can't beat the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Staff

We purchased a 2017 ecodiesel and had a wonderful experience. We were from out of town so everything was worked via email and phone. When I arrived they had everything done which made the whole process simple and effective so I could get back on the road. Thanks to Ron Lee and Matt Wasem.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.