Audi Birmingham

I am extremely disappointed with the service I received from Audi Birmingham. I brought my 2022 Audi Q3 in for the recommended 40,000-mile service—the most comprehensive scheduled maintenance offered by the dealership. The invoice included a documented multi-point inspection, brake inspection, and fluid checks. Within days of the service, after relocating from Alabama to Massachusetts, I received a low windshield washer fluid warning. After adding fluid, I discovered that the washer system still did not function properly. During my Massachusetts state inspection, I was advised to have the vehicle evaluated by an authorized Audi dealership. Audi Brookline diagnosed an internal blockage in the washer reservoir that required repairs costing approximately $900, in addition to a diagnostic charge. Given that Audi Birmingham documented a multi-point inspection and fluid checks only days earlier, I was surprised that this issue was not identified before I left the state. I contacted Audi Birmingham immediately. The sales representative acknowledged concerns about recent service department issues and advised me to work with management. I then communicated directly with the Service Director, who asked us to wait until Audi Brookline completed its diagnosis. After providing him with the diagnosis and repair estimate, we received no response whatsoever. Multiple attempts to obtain a resolution were simply ignored. The most disappointing aspect of this experience is not only the repair itself, but the complete lack of customer service after the fact. When a customer spends hundreds of dollars on a factory-recommended service before moving across the country, they should be able to trust that the inspection was performed thoroughly and that legitimate concerns will at least receive a response. I have now escalated this matter to Audi of America and hope they will provide the level of customer care that I expected from an authorized Audi dealership.

Superb dealership experience. Leased Q8 E-tron, and loved it so much we purchased at the end of the lease. Jacob Byrd was our rep on both transactions and we were beyond impressed with his service. He provided fair, honest options. He never pushed on add-ons we did not want, and ultimately kept his word on a pricing and deal structure we had agreed to, even as the margins to the dealer shrank. Jacob was an upfront, plain-spoken and honest broker and he made our transactions easy, and he made us as customers feel valued. I can't say enough good things, but only to encourage you to ask for him by name. Thank you!

I had a great experience there. Everyone was very nice and friendly. It was great.

I was not able to attend the pick up of my Wife’s Q7. Steve was amazing. I’ve had a follow up call and after speaking with him I can see why he’s successful. Thank you Steve

Pleased with the service and especially the help of Justin Harbin my service manager. He was also helpful in showing me features to the car which I had questions about. Our features when not gone over with us at the time of purchase by our original salesperson. I do want to note that we purchased an extended warranty when we purchased our car in June. At purchase our 2018 A5 had only 11k miles and it was important that we have this additional warranty. However, I was not pleased that within 3 months we had an issue with Audi pre-sense for the driver’s seatbelt and the $1,400 repair was not covered. On a car that is practically new in the terms of miles driven to say I was disappointed is an understatement.

The dealership was very friendly and professional. We return for future purchases. Thank you so much.

From the moment we completed the initial application to Mr. Steve Colter?s phone call, our experience was exceptional! Mr. Steve and the entire staff treated us with the utmost respect and professionalism.

Very good customer service. Attention to detail was excellent. I would recommend the dealership to anyone.

Kelly Misso and the entire team at Audi were so easy to work with! They offer genuine hospitality and really take the time you need to feel comfortable and confident in your selection. Kelly was very patient with me as I considered whether or not I was ready to move forward and he never tried to pressure me into a decision. I had stopped by Audi just to browse but ultimately ended up purchasing because of Kelly’s kindness and hospitality! I recommend anyone who shops at Audi ask for Kelly, he’ll take great care of you!

David was fantastic to work with. We came in looking at a used Lexus GX 550 and left with an Audi Q7. He was never pushy, just informative. Never demanding, very professional and respectful of our questions. We had never driven an Audi or even considered it. After his thorough review and our test drive, we were sold.