Auto Gallery

Never received title, plate or registration. NJ DMV are actively trying to shut them down due to fraudulent activity. DO NOT BUY FROM AUTO GALLERY LLC IN LODI NJ!!!!!!!! Ahmed “the owner” is never around, Paul Mascitelli is running the illegal show over there, AVOID! AVOID! AVOID!

Sold the car leaking, burning smell like smoke Don’t trust these guys, get way otherwise you will have troubles

This has been the worst experience I've ever had with any dealership by far. I initially got a Saturn which was in the shop 5 days after getting it. That was in the shop for 30 days and then they did replace it, but with a much worse car. The 2nd car isn't drivable any longer and has placed me in a major financial crisis with no recourse.

I can not begin to explain how livid I am with this dealership. Sales lady was good, but Sam and Paul are a racquet. Ask them what the 3800 dealer documentation fee is for and you don't get any answer other than it's a fee. Don't waste your time with these crooks.

This is the only 1 star review I've ever wrote in my entire life. Absolute most sleezy, bottom of the barrel, unprofessional, time wasting, lying people you'll ever meet, and that I've ever done business with. I stand by that statement. I bought a Lexus from them and drove it back to Ohio where I live. 1. I asked them multiple times over the phone if there was any issues with the car and they didn't disclose body damage, including rust, sideswipe damage, and dents. Fine, no big deal. After driving 7.5 hours, I'm not gonna throw a fit. They still wouldn't let me take money off. No problem. ^^ That's nothing. It gets better 2. The oil needed changed in the car and I told them, "If you're gonna sell this to me with damage and an oil change due, I need the tank full before I drive to Ohio." They lied and said it was full. I get in, it's at a quarter of a tank. I go in and demand they fill it. They throw me a 20 and it gets me a little over half. Fine. It gets better 3. They promised me Ohio plates before the tags expired. The tags expire so I call them and they send me an extension. Awesome, they at least temporarily fixed the issue. The new temporary extention expired Feb 27th. Before they expired, I was told WORD FOR WORD, "The permanent plates will 100,000% be to you before they expire." It's now March 7th and they're still not here. It gets better. On February 22nd, I was told that it would be to me in 5 days. Still not here. On Monday of this week, I was told I'd have a tracking on it by the end of the week. It's Thursday and I still don't. I call at least twice a week. Every single time they give me the runaround. And everytime they say they'll call me back by a certain day or time, they never do. The only time they did was on Tuesday when I called them out for it and they called me back. I feel like they're straight up lying to me about the plates and I wish they would just tell me that so I'm not a sitting duck. I finally gave up and going to the BMV tomorrow, only after getting pulled over tonight. They're a pathetic sleezy business. Don't get me wrong. I love my car, but working with them is like pulling teeth. I don't care if they have my dream car speced exactly how I want it. I'm never going there and I'll do everything in my power to make sure no one I know does too. They're lucky I live in Ohio because I'd do everything in my power to make sure locals know how pathetic they are. I have a business of my own and I'm never this petty to write a bad review. I also never get snarky over the phone with people until them. Buying a car from them will just make you miserable.

Sam Wahby and Paul helped me to trade in my old vehicle and purchase a new model. They were very efficient and expedited the process in less than a week. I am very satisfied with their service and my new vehicle!! I recommend them if you are looking to purchase a new car.

Horrible customer service the salesman didn't kno anything going on with the car they were trying to sell . He had to ask the service manager what was going on with the car . The 370z they have they didn't even test drive the car or try and fix the problems it has . The driver side door doesn't open has to be open on the other side...has airbag code on and couple others but lied about the engine code said it was the o2 sensor and here it was a crank sensor code ....said they fix it and never gave me a call back they are trying to mess people over with their cars don't trust them .

I bought a bmw m2 and everyone was really friendly, very professional. Thank you for a nice easy experience .I’ll for sure come back for another upgrade . All the cars are very clean

SCAM, FRAUDULENT, CON ARTISTS... Through research, I have found out that they have done this to other customers. They don’t return phone calls and never connect you with anyone. They have been audited and taken through multiple legal actions from many other prior customers, as well. I am also filing a complaint with The Better Business Bureau and NJ Division of Consumer Affairs to SHUT THEM DOWN. First off, I am not the type to complain or even type a review on a business. I understand the hardships of owning a business these days. However, this business needs to be reported and the public deserves to know about this dirty company. I purchased a Porsche Macan from them in December of 2022. Upon purchasing, I noticed my key fob and rear back window wasn't working. Paul, the manager, promised me the window would get fixed and he would get me a new key. I have emails and multiple texts stating such. For the first 6 months, I was polite, flexible, professional, and even sympathetic to the many excuses I kept receiving from Paul. However, at this point, I feel that my understanding and patience has been taken advantage of. Paul has been negligent in not even answering my calls or texts now. Even if I call the Autogallery number and request to speak to someone else, such as another manager or owner, the rude ‘girl’ on the phone tells me no one is available and she will leave a message for someone else to call me back, in which I never obviously get a call back. How many times can my message get lost and I don’t ever receive a call back? All I expected was what was agreed upon at the time of my purchase. This business is full of such misconduct that I urge anyone reading this to stay away.

Title: Terrible Experience at Auto Gallery - Stay Away! I recently had the misfortune of purchasing a car from Auto Gallery, and I must say it has been an absolute nightmare. They completely deceived me by selling me a vehicle that had been involved in an accident, without any prior notification. It's clear that their priority was making a quick sale rather than ensuring customer satisfaction. Within two weeks of purchasing the car, the check engine and service lights appeared, indicating that something was seriously wrong. To my dismay, it turned out that the turbocharger was blown, a significant and costly issue. I immediately contacted Paul, the representative I dealt with during the sale, and he assured me that the problem would be taken care of promptly. However, my hopes were shattered as Paul held onto the car for over a week without addressing the issue. It became evident that their promise of excellent customer service was nothing more than empty words. I found myself stuck with a car that was virtually unusable, despite having purchased it less than ninety days ago. As if the inconvenience and frustration weren't enough, I have already had to spend over four thousand dollars in repairs on a vehicle that should have been in proper working condition at the time of purchase. This is an outrageous amount of money to spend on a car that I have owned for such a short period. My experience with Auto Gallery has been nothing short of a nightmare, and I strongly advise everyone to steer clear of this dealership. They have proven themselves to be untrustworthy, unethical, and entirely focused on making a profit at the expense of their customers' satisfaction. New Jersey has a plethora of car dealerships, and there are certainly better options available. Save yourself the headache, the financial burden, and the disappointment by avoiding Auto Gallery at all costs.