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Jackson Automotive

(722 reviews)
2026 state dealer award
View 2 awards
2026 state dealer award
2026 consumer dealer award

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Reviews

(722 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jackson Automotive from DealerRater.

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I arrived early for my appointment, but Matthew in the service department checked me in immediately for my oil change/service check. He was even able to provide me with a loaner vehicle. Matthew kept me updated throughout the process, provided a video of the service on my vehicle, and notified me immediately when service was completed. Service was excellent!

I arrived early for my appointment, but Matthew in the service department checked me in immediately for my oil change/service check. He was even able to provide me with a loaner vehicle. Matthew kept me updated throughout the process, provided a video of the service on my vehicle, and notified me immediately when service was completed. Service was excellent!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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They took me in at the time they said.Finish ed in the agreed time.Gave me a courtesy ride nearby due to the inclement weather & picked me up.Plus the price was reasonable.What more can you say.

They took me in at the time they said.Finish ed in the agreed time.Gave me a courtesy ride nearby due to the inclement weather & picked me up.Plus the price was reasonable.What more can you say.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Jamie is awesome. I live 220 miles away, closer to another Subaru dealership, but when I am in the area, I choose Macon Subaru for service. I never feel like they’re adding services that I don’t need, and they’re always as quick as possible.

Jamie is awesome. I live 220 miles away, closer to another Subaru dealership, but when I am in the area, I choose Macon Subaru for service. I never feel like they’re adding services that I don’t need, and they’re always as quick as possible.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Courtesy and professional support with car services. Explanation of what services recommended by the service department. Reasonable prices and good quality products.

Courtesy and professional support with car services. Explanation of what services recommended by the service department. Reasonable prices and good quality products.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Brett from service helped me immensely when I saw there was a problem with my air pressure on my tires. He found a screw in the tire and fixed it immediately without an appointment. The service department is outstanding!

Brett from service helped me immensely when I saw there was a problem with my air pressure on my tires. He found a screw in the tire and fixed it immediately without an appointment. The service department is outstanding!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Jackson Subaru ls excellent in every aspect of maintaining our 2020 Forester. In particular they explain options without any jargon. 👏👏👏

Jackson Subaru ls excellent in every aspect of maintaining our 2020 Forester. In particular they explain options without any jargon. 👏👏👏

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Just had our car serviced at Jackson Automotive this week. The service rep was Matthew, he was very nice and kept us informed all along the way. The service was completed quickly and my forester was clean when they finished. They did an amazing job. Mattew and every other Jackson person we met were friendly and helpful, I do believe we are Jackson Automotive customers for life.

Just had our car serviced at Jackson Automotive this week. The service rep was Matthew, he was very nice and kept us informed all along the way. The service was completed quickly and my forester was clean when they finished. They did an amazing job. Mattew and every other Jackson person we met were friendly and helpful, I do believe we are Jackson Automotive customers for life.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Miss Teresa‘s communication skills was great. She was well determined to get me into what I wanted to be in. She made sure that the payments everything was accurate of what I wanted them to be and I really appreciate her services. I will recommend macon Subaru to anyone.

Miss Teresa‘s communication skills was great. She was well determined to get me into what I wanted to be in. She made sure that the payments everything was accurate of what I wanted them to be and I really appreciate her services. I will recommend macon Subaru to anyone.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Consumer response

Great services great experience just awesome. Very good at what they do. I’m very appreciated of their services.

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Subaru of Macon- service representative Mathew very professional and friendly! Overall rated 5 for the service

Subaru of Macon- service representative Mathew very professional and friendly! Overall rated 5 for the service

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Yvonne, we are delighted to hear that Mathew provided professional and friendly service. Thank you for choosing Subaru of Macon!

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Great customer service, excellent car care for my maintenance of my Suburu Forester. They always provide me with a loaner and detailed report of the service done on the vehicle.

Great customer service, excellent car care for my maintenance of my Suburu Forester. They always provide me with a loaner and detailed report of the service done on the vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Patricia, we're pleased to know you can depend on our team for thorough, professional care here at Subaru of Macon. We wish you safe travels ahead in your Forester! See you next time!

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