Willis INFINITI

Infiniti Service from Dylan and Zach #1 Car delivery guys very friendly Thank you Terry V

Our service advisor, Zach, did an excellent job on our complimentary first service! He explained everything thoroughly on the report and answered all the questions I had. Excellent service!

I can’t say enough good things about the Infiniti service department at Willis! Every single visit is a seamless experience, but what truly sets them apart is the incredible service from Dylan and Isaac. These two consistently go above and beyond to make sure I’m completely taken care of. They are knowledgeable, attentive, clear in their communication, and always treat me like a priority rather than just another customer. It is so rare to find this level of genuine care and consistency in auto service. Dillon and Isaac make the entire process effortless every single time, and they are the main reason I’ll keep coming back. If you want top-tier service where you’re truly valued, ask for Dylan and Isaac!

Want to Thank Dylan and Willis for doing a good job on trying to get my car fixed . Infiniti was terrible. It took over 2 months to get the part in for just a driver seat that would not go forward or backwards and was stuck in the most backward position. No one at Infiniti had any idea how to track a part or get one. I had to open a case with Infiniti Consumers Affairs to get some action on my car. This is my 7th Infiniti. Infiniti has lost its way with their vehicles and customer service. One very important thing Willis could do to improve service would be able to have a live person to talk to when you call in. They send you to a person’s voicemail and you will get a text message at the end of the day. Very frustrating. I won’t have to worry, I Traded the Infiniti. 😁

Excellent service and attention to detail. Would highly recommend for any kind of sales or service.

Isaac and Dylan always take the time to go over all the little things I need to go over in the future with my vehicle! Plus, when I I have questions, they are always there to help! I would say there top of the line!

Alyssa and Issac provide first rate, top tier customer service. They address all your concerns and make sure nothing gets missed. I buy all my cars at Willis because of their service department.

Zach and Isacc do an outstanding job in service department! Always helpful. Always keeping up dated on service records and telling me about their specials,

Zach & Issac took care of business. I have been taking my vehicle to Willis for service in Des Moines since purchasing my Infinity & have never been disappointed. The service team takes care of their customers in the fullest. They communicate & take the time to explain needed service details. I?ll continue to take my vehicle across town to work with Issac & Zach any day of the week, thanks guys

The service is always great. I have bought four vehicles from Willis. They always treat you right. They have really a good loaner car program.