Reviews

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10 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    June 6, 2018

    I hate going to dealerships, but this place is an exception. Have had to go here 4-5 times in the last 2 years for 2 of my cars and the service has been... fantastic every time. The service department personnel are phenomenal and the repairs spot on perfect. Will be a customer for life if they always have great customer service.

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    Came in for service or repair
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  • 5.0 out of 5
    February 22, 2017

    We purchased a new 2016 CRV and couldn't be happier with the salesman Will Farr. he was so helpful, kind and patient and made our car buying experience... stress free. we have purchased several vehicles from FX Caprara and have always been treated fantastic. Thanks again for all your help and excellent service from your staff.

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 30, 2016

    We recently bought a new Pilot from FX Caprara Honda. Everything about the experience was exceptional. Low pressure, helpful sales people. A good trade-in... on our 13-year old Odyssey. The new car prepped and ready to go the same day. They carefully explained how to use all of the features that were completely new for us. We've been back once to have a CD player installed. Everyone continues to be friendly and helpful. We love the new Pilot. It's stylish and fun to drive. Gets almost 27 mpg on the highway.

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    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    October 30, 2016

    We recently bought a new Pilot from FX Caprara Honda. Everything about the experience was exceptional. Low pressure, helpful sales people. A good trade-in... on our 13-year old Odyssey. The new car prepped and ready to go the same day. They carefully explained how to use all of the features that were completely new for us. We've been back once to have a CD player installed. Everyone continues to be friendly and helpful. We love the new Pilot. It's stylish and fun to drive. Gets almost 27 mpg on the highway.

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    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    October 17, 2016

    The sales process was quick and painless. The hardest part was deciding which color accord I wanted! The staff was great. My first service visit was great.... I was in and out pretty quick. Again, the staff was great. Great job FX!

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    Shopped for a new car
    Came in for service or repair
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  • 5.0 out of 5
    October 15, 2016

    The new FX Honda building is amazing as well as the selection of vehicles. I purchased a new Honda CRV from salesman Chris VanBrocklin, he was very easy... to deal with and got me a great price on the vehicle as well as a high number for my trade. I will definitely be back to see him when I am ready to buy again as well as recommend him to friends and family!!!

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    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 15, 2016

    I recently bought a new CRV from Chris and he was super helpful. I got the best deal possible and the whole process was fast and easy. I would recommend... everyone go to this dealership and if you can get Chris as your salesman, although I'm sure everyone else is great based on him. It was the best car buying experience I've ever had.

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    Shopped for a new car
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  • 5.0 out of 5
    October 15, 2016

    So happy that the Caprara family has brought the Honda franchise back to Watertown! The whole process was amazing, and I love my CR-V! Will Sr was the... best salesman to work with ever! FX Honda rocks!

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    Shopped for a new car
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  • 2.0 out of 5
    August 5, 2016

    After a long absence, yay Honda was back and would save me the 60 mile drive to Syracuse. Well, we will be driving to Syracuse again. First, the service... writer tried to up-sell me on a service that isn't due until 60K. All I needed was an oil change and cabin filter. He was constantly interrupting me as I tried to explain what I wanted (not a good way to earn my business). It took almost 2 hours to accomplish this task. The new facility\showroom is very nice, but looks aren't everything.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    May 25, 2016

    I'd give 0 stars if it was an option. The long awaited return of Honda cars to Watertown. To begin with there were two window stickers in most new vehicles.... The second window sticker is $1000 more than the original MSRP sticker on the window (the original stickers are being scraped and replaced with the higher prices). Most vehicles hadn't been run through the shop so virtually nothing worked (radio, lift gate, etc). The sales department is oblivious to the product, although this is forgivable being this a new location. Forget the Honda experience here: Typical high pressure sales tactics from 30 years ago. We were actually asked to provide our social security number with our name and address before we even discussed buying the car. And getting actual numbers from the sales department on what we were buying was let's just say... extraordinarily difficult. Payments only. The salesman answered none of our questions and generally made nonsensical statements. We left after wasting 30 minutes of our time and promptly bought a car elsewhere.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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