Clay Cooley Volkswagen of Park Cities

Literally everyone at the dealership has been so helpful and kind and bent over backwards to take care of anything we need down to a ride home. Robby kept us posted on every detail.

Randall was great at keeping me updated. The only thing that needs to be improved was how long it took to get an oil change and tires rotated.

I can’t say enough good things about the service team at Clay Cooley Volkswagen Park Cities. Even though I live in Richardson—and there’s a brand-new Clay Cooley Volkswagen of Richardson right around the corner—I choose to drive all the way to the Park Cities location because of the level of service, care, and attention to detail I receive there. Tomi, the Service Director, sets the tone. He is compassionate, caring, and always goes above and beyond to support his customers. No matter the situation, I know he’ll do everything in his power to make things right. I also want to recognize Michael Swartz and Asian Craven—two of the best service advisors I’ve ever worked with. They make me feel genuinely valued and cared for every time I visit, whether it’s for service or just stopping by the dealership. They always treat me like more than just a customer. At the end of the day, cars are man-made, and anything man-made can have flaws. What matters most is having people you can trust to get you through any challenge—and Tomi, Michael, and Asian are exactly those people. They consistently go above and beyond, and I can’t express enough how much their care and professionalism mean to me. If you’re looking for a dealership where you’ll be treated with respect, compassion, and true customer care, Clay Cooley Volkswagen Park Cities is worth the drive.

I've had problems with the dealership since the day I bought my car in January. Bad service from day 1.

Good experience overall. Was not happy with having the purchase the ELO GPS. Gave me the basic membership for $1000 and it does nothing but offer a number you can call if your vehicle is stollen and shows recalls. Current GPS location of vehicle is for the upgraded version so I feel like I was scammed on that.

Robby and Michael got everything my car needed. Price was good and my car was there for 2 days.

Asian, Marvin, and everyone at Clay Cooley were very helpful in repairing my car and in my search for another. Thank you!

I came in for an oil change and an alignment. Rickey White was my service adviser. He did an excellent job of taking care of me.

This dealership was attentive to each customer and welcoming. They made the car buying process very easy.

Great experience. Katherine was an amazing salesperson. Very informative and no pressure. Gary, the sales manager helped us get to where we were comfortable. The most bang for the buck. Thank you!