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Pleased with Porsche Jax
Margurite in customer service was spot on with informing me service status. I’m very pleased with the work performed. Nice new sales and service facility. Carl was my Salesman.
We are thrilled that our team took great care of you! Thank you for choosing Porsche Jacksonville and for taking the time to share your feedback. Safe travels!
I wasn’t impressed
My experience wasn’t the best there. I drove from Richmond Hill, GA to Jacksonville because the AC was not working in a new Cayenne with less than 2000 miles. When I got there, the service manager told me that they didn’t have a loaner available, which is understandable. He proceeded to say through the representative that was helping me that I need to get a rental car from Enterprise at a discounted price, and call Porsche to explain the situation to get reimbursed when I return the rental. I have an LS450 and a Range Rover Sport, I have never have that issue when I take them in for service. Lexus or Range Roger always give me a loaner if my vehicle will spend a day or more with them. I failed violated as a customer who spent over $90,000 to buy a car. The service manager eventually got me a rental car, of course with Porsche money, after my wife spoke with him. I think I was profiling to say the least. At the end they pulled through, I didn’t have to drive back to pick up my car, they delivered it to my house. Assessment: the service manager or that dealership doesn’t represent Porsche well. My first impression wasn’t the best. (Will I give him another chance? Of course yes because we all have the right to have a bad day, and that day could have been his). Recommendation: Threat every customer the same way, represent your brain well at all time. Do not BS your customers they can see through you.
I'm very sorry that you didn't have a better experience. We expect all of our guests to be treated with respectful, accommodating service and I apologize that we missed the mark during your visit. I will share what you've written with the right people so that we can deliver five-star service next time. If there is anything further that I can do to assist you, please give me a call. Thank you, Jeff Albert - Service Manager - (904) 725-9155
Great knowledge and professional service advisor
From the people loan me a vehicle to service advisor and technicians, they were Very professional and have great knowledge. I would recommend this to everyone who owns a Porsche.
We are thrilled to see that you enjoyed your experience with us, Mario. Thanks for supporting Porsche Jacksonville!
An exceptional dealership!
We were trading in against a newer Porsche CaymanS and absolutely everyone at the dealer was excellent! From the receptionist to Chris in Sales to Mike in finance and the service team that prepped our car. All were knowledgeable, professional and made it a wonderful experience!
Philip - Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful purchase experience working with Chris, Mike, and the Porsche Jacksonville team. Drive safely, and we hope to see you back!
Even the COVID pandemic can’t deter good service!!
A wonderful experience with Charles at Jacksonville Porsche. My Cayenne needed the transfer case replaced. Charles arranged for a new Cayenne as a loaner. Parts took longer than expected, but communication was terrific and the loaner was a real peach. After just a little more than a week my car was repaired and cleaned. I’ve been a loyal customer for many years and this service episode ensures many years to come. Thanks Charles!
We are happy to hear that Charles and the team delivered such communicative, top-notch service. Thank you for trusting Porsche Jacksonville with your business and for taking the time to share your experience. We hope to welcome you back for your future vehicle needs!
Charles provided excellent service as usual. A service department
The staff is very friendly, knowledgeable and professional.
Another outstanding service visit
Porsche Jacksonville continues to provide outstanding service and customer care. I strongly recommend them for ALL of your Porsche needs and desires.
Customer service at its best
Excellent and professional customer service who goes out of its way to help their customers!
Always find everyone very responsive and courteous. Wonderful staff and service.