Skip to main content

Mercedes-Benz of Jacksonville

(101 reviews)
Sales hours: 9:00am to 7:30pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:30pm 7:00am–7:00pm
Tuesday 9:00am–7:30pm 7:00am–7:00pm
Wednesday 9:00am–7:30pm 7:00am–7:00pm
Thursday 9:00am–7:30pm 7:00am–7:00pm
Friday 9:00am–7:30pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award

Reviews

(101 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Jacksonville from DealerRater.

Want to share your experience with this dealership?

Write a review

Fantastic experience

We had a fabulous experience purchasing a vehicle from this dealership, and having it delivered was a painless process. All staff was great and communicated thoroughly so there were no grey areas or confusion. We actually bought the vehicle unseen (just online pictures) and it was immaculate condition, better than we expected. I would absolutely recommend this dealership to friends and family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great experience

Overall I had a great buying experience. My salesman was professional, efficient and knowledgeable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great Experience

Mercedes of Jacksonville is a very friendly and professional business. Armin treated both me and my wife very professionally and listen to what we were saying and found the vehicle we wanted then drove down to pick it up the next day. Thank you!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

New Lease

Excellent service! Bought 2 cars from here now and will continue to come back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

John Piraneo

Mike Passagno was an excellent sales advisor. He worked with me to get the best deal to my satisfaction. No pressure and good listener. We will come back to him to purchase our next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Not fair

Pulled my credit for a certain car and then 30 mins later they sold it out from under us. Did not let us know that it was sold and just told us that we didnt qualify for that car, but ended up with a more expensive car (weird). Overall the dealership is very clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Mercedes Benz of Jacksonville

I love working with Mike Pessagno. He is extremely professional and knowledgeable about the Mercedes-Benz buying process and line of cars. This is our third car buying from Michael and I plan to do business with him in the future. He is very personable, funny, and interested in finding out exactly what youre looking for. He hit the nail on the head with my new GLA 250. Michael is the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Excellent service

Everyone was very nice and professional. My sale consultant did an excellent job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Sales

Armin Sisic was very helpful in helping me purchase my daughters first car. He was very friendly, professional, and informative. He also followed up with us to make sure she was enjoying the vehicle. Its nice to see someone so conscientious.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Excellent Service - 2020 CLA 250

Josh in sales provided excellent service and made the entire process smooth and stress free. I love my new car and I am very satisfied with my overall experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No