Reviews
Fantastic experience
We had a fabulous experience purchasing a vehicle from this dealership, and having it delivered was a painless process. All staff was great and communicated thoroughly so there were no grey areas or confusion. We actually bought the vehicle unseen (just online pictures) and it was immaculate condition, better than we expected. I would absolutely recommend this dealership to friends and family!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience
Overall I had a great buying experience. My salesman was professional, efficient and knowledgeable
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Experience
Mercedes of Jacksonville is a very friendly and professional business. Armin treated both me and my wife very professionally and listen to what we were saying and found the vehicle we wanted then drove down to pick it up the next day. Thank you!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New Lease
Excellent service! Bought 2 cars from here now and will continue to come back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John Piraneo
Mike Passagno was an excellent sales advisor. He worked with me to get the best deal to my satisfaction. No pressure and good listener. We will come back to him to purchase our next car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Not fair
Pulled my credit for a certain car and then 30 mins later they sold it out from under us. Did not let us know that it was sold and just told us that we didnt qualify for that car, but ended up with a more expensive car (weird). Overall the dealership is very clean.
- Customer service 5.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mercedes Benz of Jacksonville
I love working with Mike Pessagno. He is extremely professional and knowledgeable about the Mercedes-Benz buying process and line of cars. This is our third car buying from Michael and I plan to do business with him in the future. He is very personable, funny, and interested in finding out exactly what youre looking for. He hit the nail on the head with my new GLA 250. Michael is the best!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent service
Everyone was very nice and professional. My sale consultant did an excellent job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sales
Armin Sisic was very helpful in helping me purchase my daughters first car. He was very friendly, professional, and informative. He also followed up with us to make sure she was enjoying the vehicle. Its nice to see someone so conscientious.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent Service - 2020 CLA 250
Josh in sales provided excellent service and made the entire process smooth and stress free. I love my new car and I am very satisfied with my overall experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase