Tesla Buena Park

I arrived and a sales reps were professional and friendly. They gave me a short tutorial on the car, then walked me to a Nice Model S. The car is beautiful. The absence of all the gauges was nice. The computer screen has most of the cars functions. The reps then said, "Take it out for awhile. It's governed at 85MPH. Drive carefully." I put the S in drive. The acceleration was incredible! The car doesn't 'burn out' rubber off the tires. I felt like I was on a rollercoaster! The car drives excellent. The regenerative braking really kicks in when you let off the accelerator. It's so strong I hardly ever had to use the brakes. The sound system is okay. I would have put a better sound system in. Everything else was super! I might have purchased one of the Teslas but they offered to low of a trade-in price and I'm on limited income which made the cars out of my price range. For those of you that can afford one of these beauties, get down here and take a test drive. You'll surely drive off this lot with a brand new Tesla!

I brought my vehicle for service on 4/22/23 and 5/8/23 and listed several issues to be fixed and adjusted. After two visits, this Tesla service center resolved none of the concerns and issues. I pick up my vehicle, and everything remains the same when brought in and when I pick up. Their famous quote is everything is "within specification and normal," so they don't have to fix anything. There is a BIG gap between the panel and rubber seal, and water entering inside the frunk and trunk are all considered within specification and normal to this Tesla center. Uber credit given by them is the worst because it limits you to take lower-level rides only. Anything in the Economy and Premium is blocked, and the voucher will not work—this kind of inferior service and low standards given to customers who brought their cars.

Excellent sales, service & delivery center! Excellent sales, service & delivery center! Excellent sales, service & delivery center! Excellent sales, service & delivery center! Excellent sales, service & delivery center!

Tesla is FRUSTRATING! Never can reach a human being. They don't answer their phones. If you have a question, you're simply out of luck. I gave it 1 star but it really should be a negative number!

Tim Neilsen, a service manager with poor attitude and unprofessional estimate/judgement about vehicle's problem. 1. Our Tesla 2019, the problem is tire's sensor pressure was not operating properly and showing that tire pressure is low. 2. Technician Luis Nieves checked and told us: "your tire sensor was damaged due to a patching/fixing (nail hole), the warranty is void" 3. We request to talk to the manager, Tim Neilsen, he insisted that the "fluid" when patching the tire made the tire sensor bad. 4. Manager Tim added: "the patching for the tire was very cheap and it damages the tire sensor, you guys have a job done by someone did not know what they were doing, you should have bring it into Tesla ...(for a flat tire...?). Tim asked: "you like the cheap way, that was why it was happened, if you want to get this fix the right way, you must pay $464.00 which include new sensor, new tire and labor cost." 5 We declined the service, we bought the tire sensor for $75 and went to America's Tire and have them installed, we confirmed with the technician is there anyway that when patching/fixing tire (for a nail hole) causing the tire sensor defected. The technician said never hear or notice that in 20 years. 6. We went to 2 more places America Tire Depot and Tire Metro and asked the same question, they all response: " we have been fixing nail holes for customers everyday and never damage tire sensors at once." 7. Tesla's tire sensors cover with rubber to protect, we do not know how it was damaged by liquid like they have said? what were mentioned by the Tesla manager Tim Neilsen and Technician Luis Nieves, in what ways that they came to the conclusion that we have damaged the sensor or they just tried to ignore the warranty and tried to push customer away from Tesla's reputation. 8. We are really disappoint for Tesla's company, they have hired wrong people to work with poor customer's service and terrible skills, (uneducated estimate), this will effects Tesla brand plunging down badly.

I purchased the model 3 and was delivered with wrong set of tires took 3 months to get and 3 of the 4 looked used. Tesla denied but I have pictures. AC also was making a noise. Took 2 months for appointment and 1 month to get my vehicle back.

The car is nice. No complaints. But.....if there ever is an issue, they won’t be able to service it for a long, long time. They are at least 6 weeks until the next available appt. i have solar with them too and had an issue, couldn’t get a tech out for 5 weeks. Wasn’t getting solar power for a whole month, yet i had to continue paying my solar lease payment. Hire more people. Have more techs. I’m going to sell my Tesla soon. I’m more comfortable having a car where I can get a service appt within a week if I’m having issues

Cannot get my car serviced. Turned away and was told to book an appointment. Cannot charge car. Nor can I get into it from the passenger side. What the heck is going on with taking this much money for a model s. You would expect some half decent service. First domestic car. Cannot wait to get rid of it and stick with German manufacturers.

Customer for service is very poor, no one to answer the phone, been on hold for more than 30 min. And it keeps telling “your estimated hold time is greater than 5 min.” They need more people to answer their calls in a timely manner and give better service to their customers!!!

Dropped off my Tesla Model S for some repairs they were able to take care of my issues.