Reviews
Mason, Evan and Jake were all exceptional to work with.
Mason, Evan and Jake were all exceptional to work with. They were all friendly professional and a pleasure to work with. All are knowledgeable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your excellent feedback about our sales team, Dave! It's great to know you enjoyed working with us. We hope to see you again in the future here at Tonkin Gladstone Hyundai! Safe travels!
I could not give enough praise to Alan our salesman and
I could not give enough praise to Alan our salesman and Austin our finance guy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The team at Tonkin Gladstone Hyundai loves seeing great reviews! Thank you for giving a shoutout to Austin and the team.
This dealership is unscrupulous and untrustworthy.
This dealership is unscrupulous and untrustworthy. I bought a used car with severe amounts of undisclosed damage that shows the car was either not inspected, inspected by someone who is unqualified and without technical knowledge, or inspected and sold knowingly without disclosing the damage. Once you drive off the lot they will ignore any issues. Alan is misleading and dishonest and his behavior embodies all the reasons people distrust and dislike car dealerships. We had agreed on, written down, and signed that the dealership needed to repair a dent on the car and between Alan and Austin in Finance, that document disappeared leaving me with nothing but a verbal promise that they still intend to fix the dent. I had damage reveal itself by the time I drove home due to the poor quality of the undisclosed repair work and after I got off the phone, I instantly knew I was scammed into buying a damaged car. I have so much anxiety about the safety and those have not been looked into. They are telling me they would never sell a car that was in an accident or unsafe, but also say they didn't know there was repair work done. Undisclosed repairs that would have been apparent to any technician if someone had actually looked at it and that have confirmed with an inspection from a capable technician. They have no empathy for their customers. Nabil is awful to work with too. If you want to speak with a sales manager who is dismissive and unkind, you can go to him with any complaints. He left me a voicemail saying the car is undamaged even thought I have pictures of the car still on their lot with that dent. Unreal. Evan is nice, but unhelpful but at least he was nice to me on the phone.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
It's concerning to hear about your experience, and I apologize for any distress this has caused. We strive for transparency and integrity in our dealings, so it's disappointing to learn that we may have fallen short here. I'd like the opportunity to address these issues directly with you; please reach out at your convenience. Thank you, Nabil Haymoor - General Sales Manager - (503) 258-5704
We already have an email chain in which you are included Nabil, and no one has responded to my last email where I've attached the inspection report and I've been ignored for weeks. You can respond and address these issues easily. I would appreciate a response to my emails more than finally getting a response on a public forum so it can seem like my concerns are being addressed. They are not. I've been in communication since the first day I've bought this car and this is the kindest response I've received from you or anyone who works here. If you can respond to my email from March 15th (Evan is included in the email chain as well) I would appreciate that much more.
We had a great purchasing experience!
We had a great purchasing experience! Alan was Friendly and knowledgeable. He was courteous and respectful of the mobility issues 2 of us have. Thanks Alan!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Alan provided a friendly and accommodating experience for you at Tonkin Gladstone Hyundai. Thank you for sharing your positive feedback, and we hope you're enjoying your new vehicle!