Reviews
Kudos to Malcolm Field for his patience and time in
Kudos to Malcolm Field for his patience and time in assisting me with a car warranty issue. His help was much appreciated!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bullcitygirl419, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Southpoint! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Pleasant Experience
We had a very pleasant experience. It has been awhile since we purchased a new car so it was also a new experience ordering a car vs purchasing one off the lot. Wish we had known ahead of time that requesting a tow hitch would interfere with the hands free opening of the tailgate.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bob Park, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent buying experience
This was my best car buying experience to date. This was my first new vehicle I ordered and I couldn’t be happy. BMW of Southpoint went above and beyond.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cindy Ferguson, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Southpoint. Please don't hesitate to reach out to us if there's anything more we can do!
Always a pleasure being here with a great team of people
Always a pleasure being here with a great team of people that really care about each other and doing right by clients.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
AShoreBetProperties, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Southpoint Service is top tier every time
Awesome service team, I have worked with several of them over the years and they are a top notch team! This visit Malcolm was my advisor and he is a master service advisor. He knows the cars, doesn't try to push unnecessary items and always makes sure my car is spotless after.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ageurman, thank you for taking the time to leave a review for us at BMW of Southpoint. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!
Fred Faucette was very informative when we had questions
Fred Faucette was very informative when we had questions about the used car we purchasing last month.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fwfaucette, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
They were very helpful and very efficient fred faucette
They were very helpful and very efficient fred faucette was a wonderful adviser and technician Nicholas Lee did tidy and clean work
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Happy Customer, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out to us if there's anything more we can do!
I had a great experience at BMW of Southpoint.
I had a great experience at BMW of Southpoint. I came to get tires. My technician, isaac, was very knowledgeable and provided a video of him explaining my tires and the tread. Great service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Helena1877, thank you so much for your positive comments about BMW of Southpoint! If you have any further questions, please give us a call. We're always happy to help!
There was an original problem with a service request
There was an original problem with a service request but the dealer took great pains to go above & beyond correcting the situation. Not many dealers of any make or model would have pleased me more with their response as did BMW of Southpoint. Thanks Jen!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jamesmlyndon, we're happy you found our staff to be so supportive during your experience here at BMW of Southpoint. We are always more than happy to assist you if anything else comes up. Take care!
We are very happy with our new BMW X5.
We are very happy with our new BMW X5. The sales process at Southpoint BMW was smooth, seamless, and professional. In full transparency we did experience some bumps in the road immediately post-sales with accessory installations. This was primarily due to non-professional behavior on the part of one person in the process. There was a strong effort by the Southpoint team all the way up to general manager to recover from this unexpected behavior, and I feel confident that we will receive the top notch service we would expect going forward. It's always nice when things go perfectly, but it also says a lot about a business when they are willing to own up to mistakes and make a commitment to do better.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Edk, Thank you for taking the time to share your recent experience with us. We would like the opportunity to discuss it with you further. At a time convenient for you, please contact our General Manager Curtis Aldershof, at (984) 666-0022.