Reviews
Smooth Service Experience
The service team goes above and beyond. They’ve taken advantage of technology to take the mystery out of repairs and you can even pay online. They offered to drop my car off at my office even. First class service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Drew G, thank you for taking the time to leave a review for us at BMW of Southpoint. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Excellent service!
I was very impressed with the service provided by Southpoint BMW. Many thanks to Drew and Adam! Highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Davidh, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent Service
I have great experience with my service and repairs. Ken Butron, my service rep is extremely helpful. My car has been serviced for 9 years!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Carol, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Awesome Service
Fabulous service department...Ask for Rebecca...She rocks! If you are looking for a new BMW...Go see Hugo! BMW Southpoit is the best dealership in NC...They have the best service and sales in the area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Crafty Nafty, thank you for taking the time to leave a review for us at BMW of Southpoint. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Awesome Service Visit
My service advisor Kenneth Burton was awesome. Discussed everything with me and met all my requests. Liked the vehicle video inspection I received by email.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, we're glad to hear you enjoyed your visit. If you have any further questions, please don't hesitate to reach out!
First time Service - Great experience
Malcolm, Adam, Drew and their team were efficient and thorough and informative during the selection and installation of Running board to my new X5! Their customer service is superb!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ts,, we're glad to hear you enjoyed your visit. Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent service!!! Comfortable and trustworthy
Go see Tyler at the BMW lot of Hendrick’s Auto. Professional, friendly, and honest.I will be buying my next car from this dealership. Excellent inventory on the lot. BMW “the ultimate driving machine” Spread Aloha
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bobby C, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BMW Service
I recently brought my car in for service and my advisor, Anthony Scott, was great. He is always very pleasant and easy to deal with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tracey, we're happy you found our staff to be so supportive during your experience here at BMW of Southpoint. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
inspection and service
Malcolm, Patricia and their team were efficient and thorough and informative during my visit to have service and inspect my X3! They make going to service the car a positive experience rather than a dreaded chore!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
At, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!
An a amazing team of individuals who go above and
I had an issue with my 2013 BMW convertible which had less than 18k miles on it and Patricia Fradenburg and Jennifer Butler were there to oversee and pull together the technicians needed to solve it’s very rare issue!! They all worked together and the had it purring! BUT I was also given a loaner by Patricia Fradenburg. She set me up with a 2021 228i Gran Coupe and somewhere in the time they were fixing my 2013 BMW convertible. I fell in love with and ended up trading in my car for the loaner car I was driving and thanks to Monica Cleven, Rebekah Koenig and Russell Wilkerson I got everything I wanted and I’m so very happy!! Thank you all so much !!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dawn Bigelow Dawnssong4u, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at BMW of Southpoint!