Beck Chevrolet

Dishonest, Predatory, and Completely Unprofessional — Avoid This Dealership at All Costs I am absolutely appalled by my experience with Beck Chevrolet. I had my vehicle towed here while traveling out of state, and what unfolded was one of the most unprofessional and suspicious encounters I've ever had with a dealership. Beck Chevrolet told me my 2015 Chevy Cruze suddenly needed an $11,000 engine replacement, yet they refused to provide basic documentation such as actual compression test numbers, leak-down results, or photos to support their diagnosis. Any reputable service department knows these documents are standard — the complete lack of transparency is alarming. Then it got worse. When I attempted to pay for the diagnostic service so I could remove my vehicle from their lot, they claimed “New York law” prohibits them from accepting payment over the phone unless my credit card matches the ID physically in person. This is completely false. There is no such law, and when asked to cite the statute, they could not provide a single reference. Instead, they continued to hide behind a made-up excuse. At this point, it feels clear that Beck Chevrolet is taking advantage of customers who are from out of state and vulnerable. They made retrieving my own vehicle unnecessarily difficult, refused reasonable payment methods, and provided no proof of the work they claimed to perform. Their conduct raises serious concerns about honesty, ethics, and compliance with the New York DMV Repair Shop Act. If you value transparency, integrity, and fair treatment, do yourself a favor and stay far away from Beck Chevrolet. This dealership’s practices are predatory, misleading, and completely unacceptable. I have already filed a formal complaint with the New York DMV, and I strongly encourage others who have been mistreated to do the same.

AVOID THIS PLACE!! The quality of service here is horrendous. I've been to their service department four times while having under 8,000 miles. -The first time was for an oil change when despite having an appointment, I was turned away by the service advisor(claimed to be the service manager at this time) Dominic because "Don't have time today. We're short staffed." - The second time was for the oil change where the service advisor Joseph helped me. While there, I also mentioned concerns regarding the brakes squeekng and the door panels rattling. I was told the service tech could hear the noises in the door from a likely manufacturing defect. The tech also heard the brakes squeeking and lubricated them and I was told to let them know if they were still squeezing after I drove for about a week. I was told to come back early so they could take the day to remove the panels and take a closer look. I made an appointment on the spot and was told to arrive at 7:30(the posted opening time on the front door of the service center) the following week. - The third time I arrived at 7:20 to shockingly find nobody around. I walked around inside the entire dealership and service area uninhibited; In and out of offices where personal financial information and car keys were laying around. I had quite a blast by myself and learned a lot about the dealership and the way it is foolishly run in that time I was alone. It wasn't until 7:45 someone arriving at the dealership for the day stopped and asked if I needed help. By 7:50 the service advisor Dominic arrived and told me that they actually opened at 8am despite what I was told by a service rep and despite what the posted hours of operation are. A service tech confirmed hearing the brakes squeezing and the door panels rattling. The lubricated the brakes, and I was told to make an appointment to come back early and give them the day to work on the door panels. 4th time is the charm I tell myself, I drop the car off at 8am and I'm told the usual by Dominic "I'll try to have it looked at but can't guarantee anything." Why do I bother make an appointment if you can't guarantee the vehicle will be looked at? When I return I'm told by Dominic and the service manager that they couldn't replicate the sounds. The previous technician literally lubricated the brakes because there was a sound and he confirmed the rattling but now I'm being told there is nothing they can do because they don't hear it and don't believe me. Because I waited until around 8,000 miles to report the annoying sound. They said they believed it was because I have tinted windows,(which shows the ignorance of the manager since they never removed the panels to apply the tints.) they said no other similar type of vehicle has these issues(I had to stop myself from explaining the definition of a factory defect to the idiot.) The service manager was rude, Dominic looked like he didn't give a care in the world during each interaction. I have a masters in business administration with a concentration in management and a certificate in international business. I've worked with the state government, federal government and with several financial institutions. Luckily for me, I can see the signs of poor and in some cases, illegal management and operation. Thankfully, I know who to contact regarding the rather shady operations at this business from the service advisor even right down to the finance manager. But others may not know, so I am writing this rather lengthy warning in hopes others will need my warning. I didn't have the patience to argue with the service manager or general manager at the time because I know how to handle this outside of the business but be warned now to whoever may be reading this.

I checked my truck for transmission repair under warranty. It took them 20 days before starting the repair causing me a huge downtime and lost of wage . TOO BAD !

My Chevrolet Volt broke down on me in Yonkers and Chevy Roadside towed to Beck Chevrolet. There was an open recall for my Volt claiming the exact symptoms my vehicle displayed. Service Writer said they did the warranty software recall on the third day it was in the shop but that “didn’t fix it.” 2 weeks later he calls me to say it needs $2,500 in repairs and it still won’t run. I ask if I can trade my car in on something new. Sales calls me back with a decent trade in minus the $2,500 in repairs but starts becoming extremely difficult and tells me I cant buy brand new because that’s “too hard since NY won’t allow car sales on the weekends.” What? I pressed for more answers and was told “yep, NY state law.” I said, ok what can you sell me and they said we can sell you a used car if you can get all the paperwork filled out before 4pm today. I had a check from my bank, totally ready to go and they would not sell. Finally they admitted there is no law they just wanted the note from my credit union to completely clear before I took the vehicle home... I’ve bought 4 Chevrolet’s in the last 7 years... I’ve never had this hard of a time buying a car. That’s fine. I said I’d come pick up my car as is and have it fixed locally and will buy from a dealer I know. They tell me I cant come get it because the Service Manager isn’t working the next day. This is when I decided to look into this more.. and man am I glad I did. Tried to start my Volt with the Chevy app and it worked... worked twice in a row. Then I looked on my profile on VoltStats.com and saw they had been driving my car for three days even though that afternoon the Service Writer still said it didn’t run. “Moved 60’ and then died so we just pushed it into a parking spoke” were his exact words. Then I called OnStar who confirmed the recall wasn’t done until three days prior so clearly the recall fixed the vehicle and the car hasn’t had any error codes in three days. Seems they weren’t happy letting it leave the lot with just warranty work. I showed up the very next morning with my truck and trailer to find the Service Manager working. He tells me he “doesn’t know nothing about that car.” Then his tech drives the car around the building. I take him outside to show two damage spots on my car but after only the first one he says the car was towed in he isn’t taking responsibility. Then he still charges me $486 for diagnostic work that never needed to be done. In my eyes, these guys thought they were going to squeeze an extra $2,500 out of an out of towner. I’ve been driving the car ever since I picked it up and have logged 2,000 miles. All it needed was an update. Filed complaints with GM and am now escalated to executive care. Reported to NY Attorney General and NY DMV. Letters at home from both requesting additional documents which I will send. Tried to resolve with the dealer through GM but after a MONTH they have never called me even after customer care said they would three times.

I purchased a used 2002 Chevy Trailblazer from Beck Chevrolet on February 28th 2013 with under 60,000 miles on it. I was told when it was purchased this was In great working condition. From the moment it left the lot I had nothing but issues. Thank God I purchased a warranty that had a $100 deductible for each occurrence. The vehicle was there in service for most of 2013 and part of 2014. During that time I had one issue that could not be resolved which has been on going for over several years. The issue is the vehicle is bucking/surging. At a certain point I just gave up and was going to continue to deal with the surging issue. Recently I passed by to get part for a different car and I saw the new renovations so I decided to give Beck another shot at resolving this ongoing issue. I brought it back to them on 7-11-2019 picked it up on 7-12 and was told I’m all set after I PAID. I drove the vehicle, within 20 mins of driving It, the vehicle was still bucking/surging. I brought it back 7-17 and picked it up on 7-25; I was charged again for work that I thought I already PAID for but was told again it’s been resolved. I drove the vehicle within 20 mins & it was still doing it. I was told to bring it back again - based on my prior experience I guess it’s safe to assume I will have to PAY a third time for work that I figured was already completed because that’s what I was told. At this point after all of these years I have 0 faith that the issue will be resolved. I don’t understand how I could actually be charged a second time when I was told the issue was resolved. To be honest that’s like me bringing in a car and saying my brakes aren’t working and the tires are replaced and I leave and the brakes are still not working. I end up with new tires which I paid for and now have to pay again for the original issue I brought the vehicle in for. Not to mention all of the time I spent bringing the vehicle in for several years and all of the times I have spent without the vehicle. I received a survey from Beck regarding my satisfaction. So I decided to fill it out an explain what happened. I also left my phone number just in case they wanted to contact me to get an even better understanding of my dissatisfaction in order to help improve their customer experience. I received a canned response 2 weeks later telling me “we apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact our team at your earliest convenience so we can resolve your concerns.” After receiving an email from a box that doesn’t accept replies I was totally appalled. They expect me to proactively contact them for more of the same treatment. If anyone believes that this is the example of exemplary customer satisfaction please visit them. Otherwise do what I have done and STAY FAR AWAY

I had had a good lease experience over the past 2 years, and just went in to return my lease. Joseph Contini, one of the managers, was very helpful when I came in to return my lease. He was courteous and professional, assisted me right away, and had the whole process completed in about 15 min. Thanks so much!

We brought our work truck in two weeks ago. Tony in service told our office the part would be in this week and the truck would be ready yesterday (12/11) Today they will not get anyone on the phone for us. Keep throwing our calls into random voicemails. HORRIBLE TREATMENT.. And we still do not have our truck back!

We were searching for a car for our daughter and needed a reasonably priced certified used car. Beck had just the car we needed and meeting Jessica made the experience worthwhile. She was very personable, friendly and courteous and had a sense of humor we all could appreciate. The entire staff went above and beyond. Would definitely recommend both this dealership!

I went to approximately 5 different places looking for a car, and finally got the help I needed in Beck Chevrolet. I was helped by Ms. Jessica and she was just beyond amazing. She was very considerate of my price range and went above and beyond to have me comfortable while I was looking for my vehicle. Thank you Jessica

Great service. Patient and attentive team where everyone pitches in. Children friendly. Small, intimate setting. Clean and comfortable waiting area with complimentary coffee. This was my first stop and after shopping around I returned. Happy with my choice.