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Napoli Kia

(2,531 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 7:30am–3:00pm
Sunday Closed Closed
New (203) 567-4846 (203) 567-4846
Used (203) 712-0466 (203) 712-0466
Service (203) 567-4691 (203) 567-4691

Reviews

(2,531 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napoli Kia from DealerRater.

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I found some cars I was interested in.

I found some cars I was interested in. Dennis showed them all to me plus a few more that were in my price range. We even went down the road to a sister dealer to check out a car. When I decided on a car he made it happen without any headaches.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Beret and Jennifer are the heart of this service center!

Beret and Jennifer are the heart of this service center! Beret has exceptional customer service skills and a great attitude. The knowledge and experience with explaining the process was very helpful and Beret relieved much of my anxiety So refreshing to have a positive experience in a not so good situation. I’m am beyond grateful and extremely appreciative to have the pleasure of working with Both of them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very pleasant service representative and valet driver

Very pleasant service representative and valet driver extremely courteous . Time they said it would take was right on schedule

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Trevor was very understanding of the price range I wanted

Trevor was very understanding of the price range I wanted to stay in and willing to work with me! He helped me find the perfect car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Well informed, friendly, competent My appointment was

Well informed, friendly, competent My appointment was made easily and I was able to get it in a reasonable number of days.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Courteous and clear Was able to get an appointment on a

Courteous and clear Was able to get an appointment on a timely way and was taken on time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Your team did an excellent work and I will continue to

Your team did an excellent work and I will continue to support your efforts because I did not any complaints with the car so far.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Melissa and the staff were very friendly and helpful.

Melissa and the staff were very friendly and helpful. All issues resolved to our satisfaction

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Workers were very kind and communicated every step of the

Workers were very kind and communicated every step of the way always making me feel welcomed and like my car was in good hands

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Dealership experience was positive, though Kia's warranty

Dealership experience was positive, though Kia's warranty office was a little slow in authorizing the repair.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.