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I bought a Subaru Outback from them nearly two years ago and was concerned about the well-known Subaru head gasket issue for that make-model-year range... car as the car had about 80k miles and they had no repair history for it (how professional, that should have been my first clue). I wanted them to lower the price but instead, they insisted to add an aftermarket warranty from C.A.R.S Protection Plus at no cost. Head gasket was supposedly covered as well as a good amount of parts and issues. Well, what was supposed to happen happened, head gasket started leaking so I took the car to Somersworth Subaru dealership and they refused to deal with C.A.R.S. They clearly stated they were crooks and an absolute pain to deal with, so they couldn’t be bothered. It took us a few weeks to find the one and only mechanic that was willing to deal with C.A.R.S and long story short, they gave him a hard time for more than a week and to this day they are still not willing to pay for the repair. I contacted C.A.R.S and they are a complete scam, they want the mechanic to completely dismantle the engine at my own cost so he can take pictures even though it is a known Subaru issue and the mechanic already sent them picture proofs of the external leak without the need to dismantle the engine entirely. The car also has a rack and pinion problem and C.A.R.S are refusing to pay for it even though it is covered under the plan. I have now made a formal complaint with the Better Business Bureau. The mechanic lost so much time and was so insulted by C.A.R.S representatives he called Calef to tell them they were selling a scam. I contacted Calef via email and their Facebook page and asked for a phone call to discuss this, leaving all my details. It has now been a month, I am still waiting for Calef to call me, which clearly shows they cannot be bothered. They knowingly sell cars in a poor state, sell a complete scam of a bumper-to-bumper warranty, have no customer service and no guts to call you when you notify them with a problem. We currently need to buy another car and we will definitely go to a competitor! I’m starting to think they are as crooked as the aftermarket warranty they sell!
Best buying experience yet......5 stars for these guys. Fast, easy and relaxed atmosphere. Brad and Tony were the best, help me find the right car and... were ever so patient !!! Thanks Guys !!! I love my 4 runner !!!