Reviews
My buying experience was excellent on the Monday that we shook hands and made our agreement. I drove off the lot with a car that I love and with the feeling that I had been given a good deal. You will find a good review of my purchase on this website. It was written that day. However. after having finally received my paperwork a week later and the first payment form explaining the amount of money, that I had borrowed, I was in shock! The amount that I paid for the car was much more than what I considered was our agreement!!! I discovered that I had agreed and signed papers to purchase a protection plan for $5,175 (with a $250 Deductible). Also, $795 was added for a paint finish that I was told was on all Subarus and was always added. In our finalizing the agreed upon original deal, I do remember being told that the protection plan would add about $30 to my payment but the total cost was not mentioned. My biggest mistake was signing papers that were not complete and leaving without a document stating the total cost of the vehicle. I am recently widowed and I know that I should have been wiser. I learned a lot!!! Just beware of very nice people who will be deceptive.
My buying experience was excellent on the Monday that we shook hands and made our agreement. I drove off the lot with a car that I love and with the feeling that I had been given a good deal. You will find a good review of my purchase on this website. It was written that day. However. after having finally received my paperwork a week later and the first payment form explaining the amount of money, that I had borrowed, I was in shock! The amount that I paid for the car was much more than what I considered was our agreement!!! I discovered that I had agreed and signed papers to purchase a protection plan for $5,175 (with a $250 Deductible). Also, $795 was added for a paint finish that I was told was on all Subarus and was always added. In our finalizing the agreed upon original deal, I do remember being told that the protection plan would add about $30 to my payment but the total cost was not mentioned. My biggest mistake was signing papers that were not complete and leaving without a document stating the total cost of the vehicle. I am recently widowed and I know that I should have been wiser. I learned a lot!!! Just beware of very nice people who will be deceptive.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Carole, Thank you for taking the time to share your experience with us. Here, we strive to deliver transparency and thorough communication to all our customers. I want to have a chance to speak with you regarding the car-buying experience you had with our Sales Team. When you have a moment, please email me with your preferred contact information to discuss this further. Best Regards, Dave Mehran General Manager dave.mehran@hughessubaru.com
I feel that Hughes Subaru treated me fairly and with integrity in the purchase of my new Subaru Forester. There was no pressure…just guidance and help in getting exactly what I needed. I highly recommend them!
I feel that Hughes Subaru treated me fairly and with integrity in the purchase of my new Subaru Forester. There was no pressure…just guidance and help in getting exactly what I needed. I highly recommend them!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recommending Hughes Subaru. We appreciate your feedback about your Forester purchase experience.
This is the best dealership I’ve ever dealt with. Josh made everything so easy, not stressful and took his time explaining everything to me. Everyone we met was extremely nice. Felt like a family we just became a part of. Highly recommend!
This is the best dealership I’ve ever dealt with. Josh made everything so easy, not stressful and took his time explaining everything to me. Everyone we met was extremely nice. Felt like a family we just became a part of. Highly recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Very helpful, not pushy. Even tough it took a while for me to make up my mind. Great vehicles.
Very helpful, not pushy. Even tough it took a while for me to make up my mind. Great vehicles.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Had a very pleasant and smooth experience taking delivery on my Subaru. Kelly was absolutely wonderful!
Had a very pleasant and smooth experience taking delivery on my Subaru. Kelly was absolutely wonderful!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with us at Hughes Subaru. We're glad our team made your delivery smooth. Enjoy your new Subaru.
We had a very positive experience purchasing a vehicle from Hughes Subaru. Working with our sales representative, Richard, we were able to get everything done prior to going to the dealership to test drive the vehicle. Richard was knowledgeable, professional, and friendly. The entire purchase experience went very well and quickly. I would highly recommend Richard and Hughes Subaru.
We had a very positive experience purchasing a vehicle from Hughes Subaru. Working with our sales representative, Richard, we were able to get everything done prior to going to the dealership to test drive the vehicle. Richard was knowledgeable, professional, and friendly. The entire purchase experience went very well and quickly. I would highly recommend Richard and Hughes Subaru.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your recommendation and are glad our team made the purchase process smooth for you. Thank you for choosing Hughes Subaru.
My sales rep Maureen was phenomenal! She worked tirelessly to make sure we got everything we wanted on this vehicle. She communicated with me often to keep me updated on everything!
My sales rep Maureen was phenomenal! She worked tirelessly to make sure we got everything we wanted on this vehicle. She communicated with me often to keep me updated on everything!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your feedback on your experience with our team. Providing clear communication and meeting your needs is very important to us at Hughes Subaru. Thank you for choosing us.
Enjoyed working with Hughes Subaru. Kelly Wells made buying a car a really pleasant experience!
Enjoyed working with Hughes Subaru. Kelly Wells made buying a car a really pleasant experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your kind words about your experience with Hughes Subaru. Our team is glad to hear you had a positive visit. Thank you for choosing us.
Kelly Wells was wonderful. She listened to our preferences and focused only on those. She was a total professional and a great personality to deal with on a big purchase.
Kelly Wells was wonderful. She listened to our preferences and focused only on those. She was a total professional and a great personality to deal with on a big purchase.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
They're kind,professional, easy to work with. No games. They are the best. I would give them ten stars. They want you to love your Subaru. It was the best car buyer experience that I have ever had and I am in my 60's.
They're kind,professional, easy to work with. No games. They are the best. I would give them ten stars. They want you to love your Subaru. It was the best car buyer experience that I have ever had and I am in my 60's.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car