Granite Nissan

A woman alone and they were not easy to deal with. The manager came in and tried to bully me and then when I asked questions he didn’t have an answer for agreed and then flipped off the salesman off. Very unprofessional. I Spent 5 hours trying to get through the process, it was an absolute fight for everything. No integrity-when I finally got through the process and walked out with the salesman after it had rained and there was water in the taillight. They said we will talk about this Tuesday, then conveniently forgot and wouldn’t stand behind it. They get a 2 only because their service guy Tyler had some integrity and as I live alone and didn’t have anyone to come get me they did send a shuttle to come get me. This was not a good experience. I like the vehicle, not the dealership. I will absolutely not recommend to anyone and unfortunately my daughter in law bought her car there but I will definitely encourage her to look other places for the future. There are other places that have their customers in mind and want repeat business and better word of mouth. This is NOT that place.

I bought a car from Granite with a bad engine. I only drove the car 700 miles before it stopped running. I tried to contact them but was only sent to voicemails. I couldn't go there in person because I couldn't drive the car I just bought from them. I posted on FB "Thanks for the lemon" and immediately received messages from the salesman asking what was wrong. I said I wasn't sure at that time and asked if they would look at it since I just bought it. At first they said no but then the manager said if I towed it there, they would look at it. I towed the car over there at my cost then next day I received a call asking me to remove the post from FB. I said I would rather wait since I couldn't get them to talk to me until I made the post. I then received another call from that same manager telling me the owner doesn't want my business, I need to get my car and they will send their lawyers after me if I post anything else online. I had the car towed to a mechanic who stated there was no way they didn't know the engine was bad if they had looked at it. They had kept the car for 3 days after I signed the paperwork to buy it to "check it over". The car was 3 quarts low on oil, no light came on to tell me that and I didn't check because Granite said they changed the oil. I told them I needed a reliable car to take my son who has disabilities to his appointments and this is what they sold me. I now have to rely on friends and family to borrow vehicles so my son can get to his appointments. I can't afford another car because I have to make payments and pay insurance on a car that doesn't run. I hope no special needs family ever tries to rely on this business to be honest with them because Granite only wants your money.

I bought a car here with a bad engine and only drove it 700 miles before it stopped working. I tried to contact Granite but was just sent to voicemails. I couldn't go there in person because I couldn't drive the car I just bought from them. I posted on FB "Thanks for the lemon" and immediately received messages from the salesman asking what was wrong. I said I wasn't sure at that time and asked if they would look at it since I just bought it. At first they said no but then the manager said if I towed it there, they would look at it. I towed the car over there at my cost then next day I received a call asking me to remove the post from FB. I said I would rather wait since I couldn't get them to talk to me until I made the post. I then received another call from that same manager telling me the owner doesn't want my business, I need to get my car and they will send their lawyers after me if I post anything else online. I had the car towed to a mechanic who stated there was no way they didn't know the engine was bad if they had looked at it. They had kept the car for 3 days after I signed the paperwork to buy it to "check it over". The car was 3 quarts low on oil, no light came on to tell me that and I didn't check because Granite said they changed the oil. I told them I needed a reliable car to take my son who has disabilities to his appointments and this is what they sold me. I now have to rely on friends and family to borrow vehicles so my son can get to his appointments. I can't afford another car because I have to make payments and pay insurance on a car that doesn't run. I hope no special needs family ever tries to rely on this business to be honest with them because Granite only wants your money.

I can’t say enough good things about working with Michael Bay! He completely changed what I expected from the car-buying experience. From the start, Michael was professional, patient, and genuinely cared about making sure we felt confident in our decision. He explained every step clearly, answered every question, and took all the stress out of the process. We never felt pressured just supported. Michael made buying our car easy and actually enjoyable. If his job depends on happy customers, he’s got nothing to worry about. We’d recommend him to anyone looking for a trustworthy, knowledgeable, and top-notch salesperson.

Granite Nissan — Misleading, Dishonest, and Financially Harmful Experience I am writing this review to warn others after an incredibly misleading and financially damaging experience at Granite Nissan. I purchased a car from them and realized within hours that I had been misled. I went in for a vehicle with good gas mileage, but the salesperson talked me into a floor model and refused to let me test drive the exact car I was buying. Instead, he had me drive a “similar” model, demonstrating features like co-pilot assist and 3D camera views. Based on that test drive, I agreed to purchase. The car I received was nothing like what I was shown. It rode stiff, was uncomfortable, and lacked the features they demonstrated. I called the dealership immediately after putting only 90 miles on it, and what followed was weeks of excuses, delays, and broken promises. I was told repeatedly that a manager would contact me—no one did. When I finally went in person, I was told the “first step” to making things right was to register the car. Trusting them, I followed their instructions. Once I registered it, their “solution” was to offer me $26,000 for a car they had just financed at $43,000—a $17,000 loss on a vehicle I had owned for only days. To make matters worse: • I asked to leave the car with them so it wouldn’t gain miles while we waited for a resolution—they refused. • They took over two weeks to send registration paperwork, forcing me to continue driving it for work. The mileage increased only because they wouldn’t take the car back. • Nissan Corporate later told me the deal could have been unwound under 100 miles—exactly where I was when I first tried returning it. On November 13th, after they told me my car was “only worth $26,000,” I received a call saying the deal couldn’t be unwound because there were now “too many miles”—miles they caused by refusing to take the car back. I was promised a follow-up call the next day (November 14th). It is now November 15th, and, just like every other promise they’ve made, no one called. This dealership sold me one car, delivered another, and then tried to force me into a massive financial loss for their mistake. I have never felt so deceived as a consumer. Stay far away. Their word cannot be trusted.

I purchased a 2025 Nissan Pathfinder on 10/20/25 at this dealership. Let me say that my experience was mixed. First the good; the car is outstanding so far and may wife and I love it. Good power, smooth transmission shifting by the ZF 9 speed that sometimes you would not now it shifted if your weren't looking at the tachometer. All the electronic tech items are way more than this old school guy needs. Bose sound system is awesome. I have towed a 3500 lb. trailer for 350 miles and the Pathfinder was nearly equal to my F150 with the 5.0 engine. Next, the salesman John Costello was truly fantastic. How many car salesmen/women can you say that about? John was patient and answered all of our questions. Additionally, he was very thorough with explanations of all the cars features. Third, the Business Manager Levi Bradford really worked hard to get us the best interest rate he could. Now the not so good . . . the car we purchased was advertised online to have two rebates; a Granite Nissan rebate of $7500 and a manufacture rebate of $5000. When John was summarizing the final figures the $7500 rebate was omitted! When we questioned this I provided the internet add with my laptop. John said this was a mistake and quickly got the General Manager Christina. Christina said that this was a non negotiable clerical error that could not be immediately corrected. My wife and I felt that this was a consumers rights issue that we could win through the District Attorney's office. Due to our out of state situation and time constraints we could not fight this issue to litigation. My wife asked for an additional $1000 discount on our trade but was denied by Christina. Christina eventually agreed to an additional $500 on our trade vehicle. As disappointing as the misrepresentation of the advertised price on the car was, a situation the following day was much worse. I had a trailer brake controller installed the morning after purchase by an independent mechanic. I had to find my own mechanic as the Service Department at Granite seemed disinterested in providing this courtesy service to the customer who had just purchased a 51K vehicle. The brake controller was critical for our long trip home to Seattle. After I paid $225 to an independent mechanic to do this job for me, I asked him to check the oil level for me before my long trip. The mechanic checked the dip stick twice and the oil level looked overfilled to him. He advised me to have the Dealership check it before my trip home. Later that same morning when I brought this matter to the attention of the Business Manager Levi Bradford he suggested that I disconnect my trailer and drive it to a service bay. At first I thought he was joking as the level of post purchase service was surprisingly nonchalant. At this point I made it clear to Levi that I expected a level of service that a 50+K customer deserved. Levi quickly summoned the Service Manager Justin King. Justin seemed un concerned and told me that the oil level needed to rest 10 minutes to get an accurate reading. He set a timer and said he would return in 10 minutes. At this point the vehicle had already rested for 20 minutes. After waiting for 20 minutes for Justin to return my wife and I agreed that Justin had even less concern than Levi had displayed. We promptly departed with a disappointing feeling about our overall experience at Granite Nissan.

I purchased a Titan pickup from them and also the warranty insurance and when I went into see them Tyler the service kid said he would contact them to get the ok to replace the front struts. He stated he would call me back when he got authorization. It was a few days and then he called me to say they approved it so we set up the appointment to have them replaced! I took my P/U in and then sat in the waiting room for hours and started looking through the bay window into the service area and my P/U was on a lift, but no one was working on it! He then came out and said my truck was done! I found out as I drove awaythey hadn’t done anything to it! I called the warranty company and they states he had never called them for replacement authorization and lied to me he did! They said they would have authorized the parts and work, but were never contacted. If you purchase a vehicle from them drive to Denver to have work done because they’ll lie to you about doing the work here!

Wonderful experience! Brett Lees made things easy in selecting our new 2025 Nissan SL. Yeah!

I happened upon Granite Nissan’s website while searching for a new vehicle, that is apparently in high demand. I live in Kansas City and my local Nissan dealership has been less that helpful, despite working with them for over a month. So anyways, I’m on Granite Nissan’s website and it shows they have or will soon have the vehicle I’m looking for. I called the Sales Department on a Saturday morning and Brett answered the phone. To my disappointment, the vehicle I was interested in was on its way, but was actually an ordered vehicle for someone else. Brett was very kind and took it upon himself to find a vehicle, matching what I was looking for. Brett did find vehicles matching what I was looking for, but the only available ones were over a thousand miles away and just wouldn’t make financial sense to transport them all that distance. He did have local inventory that was really close to what I was looking for and was able to put together a VERY reasonable deal that included a great price on my trade-in AND delivering the vehicle to me in Kansas City. I ended up finding a local deal on a different vehicle that I couldn’t pass up. I ended up spending more than I wanted, but… you know…. All that to say that Granite Nissan was very easy to deal with. No pressure and very transparent in all of their pricing and financing options. If you’re in the Rapid City area, or even outside the Rapid City area, I would definitely give them a call. I know I will.

Great service! Thank you for keeping my vehicle running it’s best! Will recommend Granite Nissan to everyone!