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Texas Auto North

(432 reviews)
Visit Texas Auto North
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–7:00pm
Sunday Closed

Reviews

(432 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Bought a vehicle

The experience was overall great, customer service was also great and helpful. The car itself turned out to be amazing really love it. Paper work was also handed adequately.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Buying experience

It was a great experience wasn’t very time consuming my rep David Melendez was excellent it worked with every step of the way made sure I was comfortable with everything and even after the sale he still continues to help me out. Excellent Texas Auto North

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Lack of customer appreciation.

Finance manager Adrian was great. Our salesman Imran and the manager Lupe have yet to return a call or a email after several attempts to reach out to them. After the sale is done they don’t want to have any contact with their customers and that is apparent. Sold us a car without any air pump or spare tire in the vehicle. The items described in the listing were not present in the car. This was expressed to both through email and verbally over the phone to Lupe. I was told they would get back with me but have yet to hear anything from either of them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Best Experience Ever!

The hardest part of the whole transaction was picking out my car and deciding on which one to get! Keith Blaylock did an excellent job! I highly recommend asking for Keith to be your salesperson. You will not regret the decision. The process was simple, the contract and documentation were straightforward and easy to understand and delivery of the vehicle was problem free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchase new vehicle service was great

Great service great salesman work with me to give me an a great vehicle I would recommend any of my friends family members to purchase a vehicle at Texas Auto

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great information

Garrett has me all lined up with what I would like to buy at the end of the year. Friendly service and a bit more knowledge than the people at Mercedes even when it comes to their own cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great

Philip is the best !Great 2nd experience here at Texas Auto Very kind & patient service & a smooth process would definitely recommend to anyone.Loving the new ride.!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent

Phil at Texas Auto North truly defines what exceptional customer service means!! Call him day or night and he will answer your questions! Good prices, good service, and great vehicles!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Tiny was very patient, friendly, and professional.

This is no reflection on Tony..... I was hoping the dealership to be more transparent on financing options and associated fees. Other than that, my overall experience was great. The car is exceptional and Tony was awesome to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very professional

Bought a 2013 GL 450 - 8/7/2018, dealt with Troy Davies over the phone, even though it was late in the evening and he was about to close for the day, he encouraged me to come over and that he will wait for me. got there after the dealership had closed and sealed the deal same day. This guy is good. Frankly speaking the entire team were all nice to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.