Audi Warrington

I took my one-year-old Audi to an official Audi dealership for an oil change and other service. I expected high-quality customer care and support if any issues came up. Unfortunately, my experience was no different from any ordinary service center. They listened to me, but they questioned everything I said and clearly did not trust my explanation. I told them that a part — the belly shield — was missing after my visit, even though it was there before the service. Their response was that it could have been damaged by snow or something else, and that I could simply buy a new one and have them install it. However, the part was not broken — it was completely unscrewed. This is obvious because there were no bolts left and no broken pieces at all. If such a part had fallen off my car, I would have definitely heard it. It’s impossible not to notice something like that. A part like this would not fall off all at once — it would first loosen, start rattling, and only later detach. But none of this seemed to matter to them. My car was on their lift, and whatever they did there, I’m apparently expected to take their word for it. They simply said, “We didn’t remove it,” and refused to discuss the issue further. So my advice to anyone leaving their car for service: always check your vehicle carefully afterward. Otherwise, you may later discover that parts are missing, and the dealership will deny any responsibility. I had a different experience in the past with my new Kia Sorento. When it was serviced at a Kia dealership, the air filter housing was damaged during an oil and filter change. I drove the car for quite some time before noticing the issue when I opened the hood to refill washer fluid. Several months had passed, but when I returned to the dealership, they acknowledged the situation immediately. No one accused me of breaking anything — they simply replaced the part because the car had only been serviced by them. Unfortunately, my experience with Audi service was very disappointing. Draw your own conclusions.

Audi Warrington and especially my sales ambassador Scott Mayo were outstanding during the buying experience. I was an out of state client and they were more then willing to accommodate all my asks and needs. Scott was proactive getting back to me with information about the vehicle I ultimately purchased. Even went out of his way to send me video of the undercarriage on a Saturday with only a skeleton crew in the service department given it was a weekend. Very impressive….

The moment I was conected with Scott, he wanted to do everything he could to make sure all my questions were answered, especially I was in CA and he was PA, this was very important for me. If there were issues with paperwork he took every step to correct them, got me connected with the GM, and we spoke and agreed on the contract.Scott provided me with a reliable transport company. Scott followed up with me after the sale also. It was a pleasure to do business with Scott and Porsche Audi of Warrington.

Responsive, thorough, good communication throughout; appreciate the video and summary of the service; customer focused

⭐⭐⭐⭐⭐ I had an excellent experience working with Scott! From start to finish, he was professional, knowledgeable, and genuinely attentive to what I was looking for. He took the time to explain every option clearly, answered all my questions without pressure, and made the entire process smooth and stress-free. I truly felt like he had my best interests in mind, not just making a sale. If you’re looking for someone who’s honest, patient, and great to work with, I highly recommend him!

Scott was very helpful and knowledgeable. Made my buying experience a breeze. He was able to help with all the questions I had and I love the car!

Scott made this purchase super easy. He was knowledgeable about the car, honest with what the options were and showed us several cars in the freezing cold! He stayed connected while I waited for the funds to come in and made sure everything went smoothly when it came time to sign. Would 100% recommend Scott if you are in the market!

Amazing experience at Audi Warrington—Sue Depasque was professional, attentive, and made everything seamless. Highly recommend!

Excellent sales force. Very informational and they follow through with what they say they are doing. I highly recommend Saad Gilani

Easy to make an appointment. Staff is friendly and very helpful. Waiting area is nice and very clean