Diversified Auto Sales

My recent experience with Das Auto Carlot, particularly with the owner Mike, was extremely disappointing and stressful. I purchased a 2018 Nissan Pathfinder from the lot, and almost immediately after driving off, the check engine light came on. Mike directed me to two separate shops to have the issue fixed, but neither shop was able to resolve the problem. During this time, I made it clear to Mike that I am pregnant, with children already depending on me, and I urgently needed a reliable vehicle or at least a loaner while I waited. His solution was to offer to “go half” on a rental, but even then, he cheated me out of his portion of the payment. When I realized the Nissan could not be repaired in a reasonable time, I asked for my money back. Instead of being straightforward, Mike attempted to return less than half of the $3,000 I had paid. He then tried to pressure me into taking an old Buick as a downgrade, which did not have the seating space I required for car seats. He promised that it would only be temporary until a Honda part came in, but when the part arrived, he refused to switch me into the vehicle as agreed. Mike also made unethical demands, telling me that if I wrote him two positive online reviews, he would “work something out.” I refused to be manipulated into writing fake reviews in exchange for service I was already owed. I kept thorough records of our interactions—text messages and recorded phone calls—so that I would have proof of how the situation was handled. If anyone doubts this, I am willing to provide evidence directly. To make matters worse, I discovered that Das Auto was attempting to resell the Nissan Pathfinder after claiming it had been sent to auction. When I brought this up, I was immediately blocked. Shannon, another employee, was rude and unprofessional throughout the process, while Chad and Mike’s brother were the only ones who attempted to handle things respectfully and fairly. Chad in particular tried to ensure I got my refund, but it was clear Mike was the one holding everything up. Mike even went as far as to hold onto a check from Credit Acceptance that was in my name, and I later learned he had opened my mail without my permission, which is illegal. Only after my lawyer contacted the bank did Mike suddenly call me and claim my check was ready. This entire ordeal was stressful, manipulative, and dishonest. If you are considering purchasing a car from Das Auto Carlot, I strongly urge you to reconsider. My experience showed a pattern of dishonesty, lack of accountability, and disrespect for customers’ rights and needs. The only positive part of my interaction was with Chad and Mike’s brother, who at least tried to do right by me. Unfortunately, the owner himself proved untrustworthy, and I would not recommend doing business with him

Am currently working on a purchase, they are extremely helpful and professional at every step

I would advise anyone considering buying a car from DAS to have your own mechanic THOROUGHLY inspect the vehicle. Also note, the Carfax that DAS provides you with does not report all the records that a service center may have for the car even if some of said center’s records are listed. Do not make the same mistake I did by assuming that DAS has done any kind of inspection or due diligence in making sure that what they are selling is in good working condition. I purchased a 2017 hybrid from them in late October. When I did the test drive, the weather was still warm and therefore it would have been difficult to determine when testing the heater if it worked or was simply pulling in warm air from outside. A week later when the temperatures dropped, while the vehicle is running on electric, there was zero heat. Aside from comfort, this also causes the windshield to fog up to the point that you are unable to see to drive. I messaged DAS to discuss the issue and they claimed they had no knowledge of it. They asked if I had had the problem professionally diagnosed but offered no actual help. Before paying for a service center to diagnose it, I decided to do some research on my own. I found that the Carfax report showed recent basic service records (oil changes, tire rotations, etc.) at two dealerships not long before it was purchased by DAS.I called those dealerships to see if they had more information about any issues with the car. Both dealerships reported that their records showed the car was diagnosed with a heating issue. Furthermore, their records also stated that the parts were unavailable and therefore the heat was not repaired before the car was sent to auction. I reported my findings to DAS, who again claimed they had no knowledge of the issues. They said, if I wanted their help, that the only thing they could assist with was tracking down somewhere for me to purchase the parts. They emphasized that the parts, if found, would have to be acquired and installed at my own expense. By that time, I was very frustrated with DAS and mistrustful of any potential dealings with them. I decided I could more reliably find parts on my own. After much searching and hundreds of dollars, I was able to get a used part. I made an appointment at the local brand dealership to have it replaced. Again, this part cost hundreds of dollars to be installed. After the installation, the heat still did not work. The service technician found that there was an additional issue with the wiring and that it could take multiple hours of tracing wires and doing diagnostics before the problem could even be found, much less fixed. After unexpectedly having to sink hundreds of extra dollars into this car, I cannot currently afford to fix the issue. While there, I also asked the dealership to perform the state required yearly inspection of the vehicle so that they could issue me the sticker which makes it road legal. After performing the inspection, the dealership refused to issue a sticker because the car could not pass the basic inspection required by my state. They discovered that the front brakes are essentially worn to nonexistence and that the rotors are ruined. They also found that the ground strap needs replaced. As such, making this car merely safe to even drive on the roads will cost me hundreds more!! In summation, I had to spend nearly a thousand extra dollars to find out that DAS sold me a car that has no heat, defrost, ground strap, rotors, and brakes. DAS either misled me or were willfully and dangerously ignorant of basic facts about the car they were selling. TLDR: DAS sells unsafe cars either because they are frighteningly unknowledgeable about the cars in their possession or willing to lie to potential customers to get them off the lot. I would advise anyone considering dealing with them to look elsewhere.

I worked with Frank on the purchase of the 2011 Saab 93 convertible. On 3/21/2022. Very easy and friendly staff. Thank you Frank and the staff @DAS... Tim

Avoid this lot! They really live up to the terrible stereotypes given to used car salesmen. They talk a big game but when it comes down to fulfilling their promises they just fall short. I drove a car that I liked and wanted to make a deal. I spoke primarily with Brian. I liked the car as it was and made an offer considering the few small repairs it needed. Brian convinced me that he was able to get his mechanic to take care of it before the sale. We agreed on a price that included those repairs. Over the next few days I got a few excuses as to why it was taking so long. He would give me small updates when I pressed but I felt like I got put on the back burner. The real "gotcha" moment I see now is when I mentioned to Brian that I already had the cashiers check ready for the amount we agreed on. As soon as that bit of info was divulged I got some real answers! Answers like "I can't get the parts" and "the service center was backed up" and "I personally know that they didn't strip that bolt or overtighten it". So I get the message that it's ready! Yay! But not Yay! They did work on the brakes like they said but the door handle was still broken. They gave every excuse about how they couldn't find one, they can't fix it, it is such a commonly broken piece, etc, etc. Brian verbally agreed to send me one "if he can find one". Which to me is outright xxxxxxxx because they are available at every dealer. But at least they fixed the brakes, right?! Oh boy, I wish. I was about halfway home when I finally caught a whiff of the brakes burning. They were rubbing and overheating like crazy. The rotor was a dull, glowing orange and the freshly cleaned rim was already coated black. So the $300 brake job they did is now going to cost me twice as much to repair what they just "fixed". I'm still not sure if he was just a liar or an incompetent salesman. Either way, they sure have a lot of practice beating people out of their hard earned money. Despite my best efforts, they got one over on me. AVOID!

Avoid this lot! They really live up to the terrible stereotypes given to used car salesmen. They talk a big game but when it comes down to fulfilling their promises they just fall short. I drove a car that I liked and wanted to make a deal. I spoke primarily with Brian. I liked the car as it was and made an offer considering the few small repairs it needed. Brian convinced me that he was able to get his mechanic to take care of it before the sale. We agreed on a price that included those repairs. Over the next few days I got a few excuses as to why it was taking so long. He would give me small updates when I pressed but I felt like I got put on the back burner. The real "gotcha" moment I see now is when I mentioned to Brian that I already had the cashiers check ready for the amount we agreed on. As soon as that bit of info was divulged I got some real answers! Answers like "I can't get the parts" and "the service center was backed up" and "I personally know that they didn't strip that bolt or overtighten it". So I get the message that it's ready! Yay! But not Yay! They did work on the brakes like they said but the door handle was still broken. They gave every excuse about how they couldn't find one, they can't fix it, it is such a commonly broken piece, etc, etc. Brian verbally agreed to send me one "if he can find one". Which to me is outright xxxxxxxx because they are available at every dealer. But at least they fixed the brakes, right?! Oh boy, I wish. I was about halfway home when I finally caught a whiff of the brakes burning. They were rubbing and overheating like crazy. The rotor was a dull, glowing orange and the freshly cleaned rim was already coated black. So the $300 brake job they did is now going to cost me twice as much to repair what they just "fixed". I'll still not sure if he was just a liar or an incompetent salesman. Either way, they sure have a lot of practice beating people out of their hard earned money. Despite my best efforts, they got one over on me. AVOID!

I came to Das to get my second vehicle an just like the last Jermaine stand behind his word an got it done for me again I love this family own business he is definitely the car plug like he known as all smiles this way I will never go anywhere else

Good experience. Worked with Brian-super nice. They explained everything to me. It was such a smooth transaction and it was a pleasure dealing with everyone

Ruben is a down to earth good guy, lots of personality! Some of the other boys have very strong personalities that can come across as rude to some degree. The initial contact and reveal of "no credit" led to a sour note however, once we purchased the car, with a good credit rating, everyone was smiles. Ruben was courteous and easy going throughout.

Vega was great and very knowledgeable about the vehicle we purchased. He answered all my questions and addressed all my concerns. When we actually went to pick up the vehicle, everything went fast and efficient.