HGreg.com Miami

Hidden fees! Zero transparency! Read every page before you sign! Zero return policy on their vehicles!

This email is an honest representation of the facts and how I felt during the car buying process at your dealership. It has nothing to do with the sales people or anyone else we dealt with as they were all very nice and helpful. First, I called the day before and made an appointment to see a specific car and I drove 3 hours the next day to your dealership. I even replied to text messages confirming we would be there. When we got there the car we specifically asked to see was disgustingly dirty inside and outside. Apparently a manager had been driving it and it never got cleaned. First impressions mean a lot to me and to have driven all that way to see this car not even kept up or cleaned was disgraceful. I was so angry. We had an appointment and your shop knew the day before that we were coming in. Why wasn't the car cleaned and detailed? Second, the additional fees that were added to the price of the car was so disappointing. We went to HGreg because the price was fair, but after you add in all of the fees, especially the protection for $1500 that we were forced to buy was by far one of the most dishonest thing I've seen. If that is non-negotiable then you need to add it to the sticker/advertised price of the car. We were told the other fees were not negotiable which I know is not a true statement. Third, once we decided to purchase the vehicle it took over 3 hours to process our paperwork. We filled out the application and sat and waited for hours. It wasn't until I went into one of the finance offices to say that I was leaving did anyone take action and get it going for us. I was literally crying I was so angry (ask Eric, he saw the tears in my eyes!). If my son didn't want the car so bad, I would have left. We were obviously willing to spend over $30,000 but made to wait for hours sitting there is just unbelievable to me. My credit score came back at 780 so it wasn't like there was an issue with that. Every minute that went by I was getting more mad!! Against my better judgement, we wound up deciding to purchase the dirty car. In the end, we were approved for a $150 check to be sent to get the car detailed where we live. Three weeks later we still have not received the check. Overall, I am very disappointed at the experience we had and will have to think long and hard before ever going back to HGreg to purchase anything ever again.

1. Sold car (Mustang) and the computer was down (so they said). 2. Did not receive any bill of sale. 3. I was promised the check will be processed the next day 2. 10 days later I called as the check still did not arrive. 3. Fuming after 8 calls and being redirected to a full mailbox every time. 4. These are scammers 5. Now I drive there personally to complain

I went there the other day an Antoine is a wonderful salesman I recommend great

Un excelente servicio del señor Juan montane en la tienda de Miami lo recomiendo 100 %

An awsome experience thanks to juan in the miami store. Super helpful throughout the whole process. Definitely recommend. The whole team made this easy.

Jamah Thursday, was an awesome salesman, i will recommend him to everyone. He took his time helping find a vehicle to my liking.

Be extremely careful with the buyer contract you sign cause the will put something more for you to pay. I discovered today, after 4 months, that the financial woman that made the contract, included an insurance of 3.084 WITHOUT tell me nothing of it. I payed for something that I don't need.. I was deceived

This place is the Worst SCAM EVER!!! You call and if you say you out from out of state right away the try to connect you with someone else, which never calls, is a voicemail that it is full. Please stop playing game with honest people that really need a car. You guys are the WORST!!! I try to get in touch with you for days!! PLEASE IF YOU ARE SERIOUSLY LOOKING FOR A CAR, look somewhere else! This is a SCAM!!!!!!

SCAMMERS advertised price is not even close to actual price add at least $5000 in fees i have never seen anything like this before they are SCAM ARTISTS TRYING TO LURE YOU TO DEALERSHIP AND HOPE YOU DONT PAY ATTENTION TO THEM SCREWING YOU. AVOID THIS DEALERSHIP AT ALL COSTS MANY OTHER HONEST DEALERSHIPS OUT THERE.