Brad Deery Honda

They were very communicative and worked well with DEERY Collision Center to get our Honda Pilot serviced and repaired from an accident we had. We have gone to them for the last 10 years and have been very satisfied. A special thanks to Anton for coordinating services between the two departments and for staying in touch and keeping us informed every way of the process.

We have bought 2 vehicles from Brad Deery Honda and have the cars serviced there as well. Our 2nd purchase had some issues but we continued based on the customer service from 1st purchase. Sales person, Lauren, did not follow through with promise to have front windshield replace because of a rock chip on driver side line of vision. When you pay that much for a car you should not have to have a damaged front window or have to make a claim on insurance immediately! Salesperson was disrespectful and did not listen. Shopped there recently for 3rd vehicle, we unfortunately got same salesperson and had the same unpleasant experience. Sadly, highly doubt any of family members will go back. We are a Honda family who believes in supporting local businesses. Sorry to have to go elsewhere.

We discovered this dealership put the wrong transmission fluid in our Honda Pilot at 26,000 miles when doing the initial maintenance. When the next transmission fluid maintenance was done at 56,000 miles, Billion Auto discovered fluid for a 6 speed transmission was used instead of the 9 speed transmission fluid needed. We initially sent an email and left a phone message for Marc Luedtke, General Manager to contact us to discuss the service dept error. He did not respond. We then drove 70 miles to the dealership to discuss the error. Marc initially denied getting the email, but later confirmed the email address. He also lied about trying to return the phone call as he said there was no mailbox to leave a message, yet my phone showed no missed calls and the mailbox was working. Billion Auto documented the error on the service receipt and took pictures of the wrong fluid draining. Marc was rude and condescending when we met with him. His solution was to have his service dept write on the Deery Brothers invoice that the right fluid was used and to just drive the car as it was out of warranty anyway. He offered no remedy for their error. We followed up with an email to the owner Brad Deery describing our experience and had no response. We would rate this dealership a 0 in customer service!

Lauren was a pleasure to work with, very accommodating. An Easy transaction with friendly people.

I am very unhappy with my experience! I drove 2 hours to see a car that was \is broken! Darus @ the dealer told me it was a clean nice driving car. it was not ! after I drove the car he said it was making a noise when put in drive he then told me he would have the codes checked only to return with a estimate on repairs for $1400 google said $3000. I am sure the car had been in a flood. also the radio needed to be recoded a clear sign that the battery had been disconnected to reset the emc ( car computer). so I feel the dealer was attempting to get over on me as well as others.

Highly dont recommend buying a vehicle from Brad Deery Honda in Burlington iowa, we bought a 2017 chrysler pacifica from them, promised it was gone through and looked over with no issues, no more then get it home and check engine light comes on for cylinder 5 misfire, I call them right away n tell them the issue. So they was aware, I then diagnosed it and ended up finding a bad head gasket. After this I called back, they asked me to bring it to their service department so they could double check it and get it ready to send the diagnosis to warranty since it had a 3 month used car warranty through them. Once they had it torn down and in pieces the warranty company decided they dont want to cover a head gasket bc its a gasket. So im getting stuck with the bill for the car we had in our possession for about a week, and bought over a month ago. Now I contact their general manager, Mark, to try and work something out and i even offer to pay for the parts, or even split the bill, and he pretty well tells me he dont give a xxxx about me, he has other paying customers, to deal with and dont care about my issues. After 2 days of calls with him he finally thinks hes being nice and offered me 700 off an already almost 4000 dollar bill. So if you are thinking about buying a vehicle from brad deery honda in Burlington, please rethink that and stay away from them. Im not the only one with problems like this, iv had many people that have said they had dealt with the same kind of deal buying there, and the general manager mark screwed them over. I will say, that the service department has been great with me and done the best they could to help me, they just had their hands tied bc of the general manager

Worst customer service ever with this place the GM or SM which ever he is, Mark was the name nasty rude and totally unprofessional and out of line. I’ll never shop a Deery motors again anywhere.

I was a bit scared going in with all the negative reviews on here, but honestly it was the easiest car-buying experience I've ever had. I HATE the process of buying a car, but Anthony made it slick with no hassle or pressure.

They Cleared a check engine code before we purchased the $25,000 car not even 30 miles on it the code came on they want us to pay for a diag. Would not recommend going to them shady dealership.

Dealer has no communication tried for 2 weeks to buy car finally got someone to call and he was rude told him I was gonna come down on Sat for car (221 mi away) and asked for vin next day to get ins and nothing waited another day called only to find out car was being sold at 3 that day even though I had been trying to make a deal since the 4th finally got a hold of the GM Marc and he was rude and pushy stating that the motor was blown on the car did I want it for 1500 which I doubt they were more interested in a quick sell even though I had contacted them earlier if this is the service when buying can you imagine how it would be after you bought from them terrible customer service and a terrible general manager buyer beware when dealing with them