Rosen Nissan of Madison

Don’t be afraid to call Rosen with any questions. Their service department is amazing. They’ve always been so helpful and kind. They are also very accommodating, even with crazy work schedules and having to get you to and from the dealership. I love having my car worked on at Rosen.

I came in to get an oil Change and during that process realized I needed new brakes and they were able to do it right then so I didn't have to come back.

Kory Branton did an excellent job. Very professional salesperson. He was persistent but not overbearing, thorough and informative. Thank you. I will be back for my next vehicle.

We came here to just look, but ended up buying the same day. They did everything they could to find us what we were looking for within our budget. We even ordered a few extras. Thanks Sal! The service department, who have since handled the "extras", were also top notch. My husband, who can be quite picky about his vehicle maintenance, left stating that he will only bring the vehicle back here for service work as they clearly take no shortcuts. We were also surprised a few weeks later with coffee cups and fresh baked cookies in the mail. Who doesn't appreciate that!

On a trip from Ohio, had to stop in Madison WI.Very fast service , take the car in right away,30 min oil change and tire rotation Thank you!

I bought a new, 2017 Nissan Armada. The process was smooth and everyone was very friendly and accommodating. The process was very comfortable.

Though car buying can often be a stress filled experience where the customer feels they are battling the dealer my experience with Rosen in Madison was exactly the opposite. I actually felt like everyone was truly looking out for my best interests. There was no pushing for "extras" just what we wanted and needed. Of course, I realize they are a business and work for a profit, but I did not feel like we were pressured or being "gouged". Every aspect of the new car experience was low pressure and very much like dealing with your next door neighbors. I purchased my Pathfinder in another state and have been going here for service before the new owners took over. I can clearly say they have integrity.

EDIT*** Less than 24 hours after posting my negative review a very nice customer service rep by the name of Faith called me to apologize for my experience and try to find a resolution. Although I was very disappointed by my contact with Rosen, I have to respect that a company would be so quick to contact me to make it right. I think that this probably reflects well on the owner or philosophy of upper management. I was assured that steps would be taken to reduce the likelihood that this happens in the future. EDIT*** Steer clear of Rosen. I bought a 2 year old minivan there this summer and found the process to be very unsatisfactory. First of all, it took over 8 weeks to get my title, even though I paid with cash (cashier's check) for the car the day of purchase. When I called them at the 5 week mark, they hadn't even sent it in to the state yet... no excuse for that. Second, when I was given the final purchase amount so I could get a cashier's check, it ended up being actually too high of an amount. I was told that I would get a refund check in the mail within two weeks. Well, if the title delay wasn't bad enough, I am sitting at 12 weeks right now, and NO CHECK! I have called them multiple times, and been sent to various voicemails, but nobody ever called me back. I am just floored by their lack of service here. In my opinion, the following issue is actually the worst: When we purchased the van we asked the salesman if he knew how the van had been cleaned, and we mentioned that we had a child with some severe allergies (food and pets). We told the salesman that we just wanted to know if the upholstery and carpet had been cleaned, or if we should consider getting it detailed on our own to make sure our child was safe. The salesman assured us the vehicle had been "detailed" very thoroughly and even told us he would have the staff clean it a second time to make sure it was completely safe. Well, when we got the van home and looked at it more closely, we saw that whoever cleaned it didn't even move the seats down when they vacuumed, because folding the seats down I filled up my entire vacuum filter with clumps of pet hair. I also found a Reeses peanut butter cup wrapper shoved under the front passenger seat.... and this literally could have killed my son if he had found it! Just one example in a long list of reasons that I will never ever go back to Rosen Nissan.

The service there as fast and friendly and I enjoy working with Franz the most. He is curdious and accommodating. However, I find it difficult to schedule appointments as 99% of the time I call nobody answers. In the past I would never get a call back either. Fortunately though Franz has been doing a great job returning calls and even set an appointment for me just to make sure I had a time slot. Overall good service department.

Worked with Kory Branton, because of my work schedule, had to work a lot over e-mail which not all sales people are willing to do. Kory and I had a lot of back and forth over e-mail and his willingness to help a family out got me to the dealership to make our purchase. The sales part wasn't the only easy part, the dealership was respectful of my time and requests with the paperwork at the end making it a smooth process. I truly feel like Nissan wanted my sale and worked hard for me to make it happen.