Reviews
Excellent purchase experience
I have purchased many cars over the years and this was the best the best experience that I have had. My wife and I negotiated a purchase of a 2018 GLC 300 SUV this summer. We were pretty close on the deal but my wife and I at the last minute decided to hold off until the end of the year. The dealership was very understanding and did not try to pressure us. We came back and expressed an interest in the same deal just before thanksgiving. The sales person said he was having trouble finding a similar 2018 car but found a 2019 car with the same numbers . He made a proposal by email and I countered with a slightly better trade in number on my old car and we had e a deal without my even having to come into the dealership. My wife and I came to the dealership on Black Friday and we closed the deal including all paperwork in less than 3 hours. The closer was very organized and the extra options were clearly presented by him. The dealer Harry Sugerman was very profesiomal and patient with all my wife's questions about the operating features of the car. The building includIng the service area is immaculate and very well organized. We brought the car in to the dealership few days later to have the car paint coated and that went very smoothly. The best thing is that we love our car. I had bought an mercedes ML series SUV years ago and was not that happy with the car. This 2019 SUV is a major improvement. We have owned AUDI Q5s the last 8 years and this GLC is a big step up for us n safely, styling and handling. Looks to me like mercedes has made a clesr concerted effort to jump to the top of the heap in th luxury car market. Mercedes benz Bonita is a great new addition to the Naples car market. Looks like we have found a new home.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks a TON for this awesome review! We can't wait to see you again!
Great Service representative!
Geoff Kaleal went out of his way to keep me informed on the diagnosis and service of my car. Very pleasant experience. Great guy! Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank YOU! We hope to be of service again in the future!
Awesome Service
The level of service provided at this location is amazing. They know what you need even before you ask and they are willing to go extra mile. I highly recommend this dealership for all your Mercedes needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for this wonderful review Juan! We can't wait to see you again!
New purchase service
From the moment I pulled into the service department I was treated so well and everything with the loaner was pre arranged so went quickly. Everything was outstanding.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad we could help! Thanks for your great review!
Truly a high quality experience
You can't ask for a higher quality dealership and salesmen then I experienced when I purchased my new vehicle. It was a partial day well spent!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for this awesome review!
Exceptional sales and service team
I have had experience with purchase and service of three vehicles at this dealership over the past two years. Every contact with them has been positive. MB of Bonita should be considered a benchmark for other premium dealerships to emulate.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so happy we could help! Thanks for taking the time to leave us a review!
Service on my C63S purchased from Frank
Had a flat tire on my C63S AMG & frank quickly picked it up & brought it to the dealership via flatbed from exactly where i blew the flat. picked up the car later that day with no problems! Thank you Frank for always quickly helping us and sharing your knowledge with us! -Sonny
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear Frank could really help you out! Thanks for your feedback!
Exceeded our expectations
We bought a used Lexus from this dealer. Our salesman Ken Lucas was absolutely superb. His people skills and product knowledge were both exceptional. The whole staff was professional and courteous, the purchase price was appealing, and the promises made were promises kept. We got a good deal and felt great about the whole process. The experience exceeded our expectations.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy to hear it! Thanks for your positive feedback!
Sl550
I bought a SL550 from Frank 3 years. Now I bought a CLS400 from Frank DeLuca at bonita springs Mercedes Benz. SHAWN took care of me in service for the last 2 years. I recommend Frank DeLuca if your looking first a good deal.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your positive feedback on our team! We appreciate your comments!
Best guy ever
Just purchased a 19 g wagon. From Frank. Best experience ever. He made us feel important and we loved his honesty and integrity . Thanks Frank.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so thankful for your positive review! We're glad we could help you out!
