Federico Kia

Bad experience overall, the car is fine but the customer service is horrible. Dalton and Devin were both arrogant and rude. I would not recommend this place. When requesting an update on the GAP coverage refund, Devin talked to me as if I were an idiot. Roderick, our sales rep, was the only highlight of this entire process. He went above and beyond to make things right. The 1 star is for Federico Kia as a whole.

Josh was simply amazing! One of the best car buying experiences I have ever had… no pressure and top notch responsiveness. Looking forward to the service department experience. I almost soured on even buying the Telluride given the abhorrent experience at Auffenberg in O’ Fallon.

Bought a used jeep from store!! Day time running light was out!! Took it in they changed bulb but didn’t fix it. Took it back they changed bulb again and charged me!! It didn’t fix it!! They did an update on it and I hope it works!! But they charged me again!!! Go somewhere else to get a vehicle somewhere where they’ll stand behind what they sold!! I’ve only had the vehicle 4-5 months!!

You buy a vehicle with a problem and you take it back twice to have it fixed and they charge you!! That’s not right but even better they have to do an update to actually fix it and they charge you again!!! Forget this place go else where!!!

Buying a car (2013 Chevy Cruze) from Federico Kia has been the worst experience I have ever had in buying a car. I understand I bought a used car with 130,000 miles on it. But I also understand that I spent $9,000 of my hard earned money at a supposedly reputable dealership. From day one I have had issues with the car, but keep getting told there is nothing wrong with it. Just because there are no check engines lights popping up doesn't mean the car doesn't have issues. I firmly believe someone knows what is wrong with it, but doesn't want to fix it. The car was supposed to be for my wife that is a Registered Nurse in Jerseyville. However, she hasn't been able to drive it because of the various issues. So I have to rush home from work in the afternoon, so she can drive it to work midnights. So being down to one car has caused a huge inconvenience. The cars issues range from sluggish shifting between 35-45 mph, a click sound that results in a big puff of smoke out the tailpipe, to losing oil but not on the ground. However, my wife and I have repeated told a Courtney, Daulton, and then a Danielle to no avail. This situation has caused a lot of needless stress and inconvenience.

Everyone at Federico Kia were great to work with in buying a car.Dave, Daniele, Devon, and Josh went above and beyond to make the experience smooth and nice!

Great service, the Soul is a great car and great value, thank you Federico for your excellant dealership, looking forward to serviceing my car for many years.

Great place to buy a car! Justin Avery went out of his way to help us with our selection! Loved the service! Will return in the future!

Had an excellent experience at Federico Kia. They always take care of you. I have done business with them on multiple occasions and would definitely recommend them. Doug S. has helped me both times that I have gone into the dealership looking for a vehicle; he is very knowledgeable and takes great care to give you the best customer service.

Justin was our sales person and he was absolutely amazing, came in on his day off just to make sure we had everything worked out! My daughters first real car and we couldn’t b happier!! Thanks Justin!! We will b back for another purchase!!