Austinite Auto Sales

Came to see a vehicle, they ignored me for several minutes. After getting someone's attention, they showed we where the car was- said keys were in it- and said let them know if I wanted to drive it. Vehicle smelled of mildew and the sunroof cover was moldy. severe leak coming from the sun roof. Maybe you should mention that on the ad.

We had a wonderful experience at Austinite auto. We bought a BMW for our grad daughter and it has been an excellent car for her. We were able to get a pre purchase inspection and as we guessed, it was a very good car. They treated us so kindly and helped us even deliver the car. My mobility is limited right now due to surgery. They went beyond what I would have imagined.

False advertising! Bait and switch pricing, so buyer beware. The price will be inflated at least $1000 more. In addition to the tax, title and license, there's additional "fees" that make absolutely no sense. Will tell you to pay the inflated price now because the price you saw online for the past couple of weeks was "only for today". This dealership will deny the price that's clearly shown online, even if you pull it up on your phone.

We were there just this past Saturday “ july4 th” .. Had a wonderful experience everything was very clear and transparent.. No lies and nothing hidden . We purchased a 2018 Santa Fe” limited “‘that we liked very much “ . This place is a great place to purchase your next car if you are looking for an affordable car with not the big dealership overhead that the customer ends up paying for .. I WOULD absolutely recommend them …

We are very happy with our new car. We needed a second car for myself as I am just starting to have to commute to work. I have been driving it daily and its been great. Highly recommend Sam who helped us.

Very sneaky type of dealership. Some are good out there, some are bad out there, this one is one of the worst.

I bought a Jeep Wrangler from Austinite. I absolutely love it. I was recommended by my neighbor who bought from them a few times. Thank you guys for working with me

They were racist.. towards me especially Crystal who got her manager, CAME ON THE PHONE SSCREAMING AT ME ABOUT PRICE AND IMMIGRATION AND BY ME LIVING IN ALABAMA

I’m rewriting this one last time because what’s happened here isn’t a single problem or a simple misunderstanding. It’s a pattern — a stack of issues tall enough to cast a shadow over the whole place. And people deserve the full story, not fragments. When I bought my 2013 Audi Q5, it seemed like a decent deal. The car ran well for what it was, a few cosmetic issues here and there, nothing that scared me. I even brought it back for a water pump replacement — an $800 repair — because I trusted they were diagnosing things honestly. That repair is the only remaining balance on the vehicle. Then the bottom fell out. The car developed a catastrophic oil leak. Not a drip. Not a seep. Oil spraying across the passenger side of the engine bay — coating the turbo, hoses, wiring, everything. Anyone who’s ever opened a hood knows the difference between a tiny gasket seep and a pressurized oil line failure. This was the latter. No question. But instead of acknowledging the obvious, I was told it was the timing chain cover — a six-hour job at $150 an hour — and I had to pay upfront before they’d even touch it. The problem? A timing chain cover doesn’t blast oil sideways like a fire hose. A pressurized oil line does. The diagnosis didn’t match the physical evidence. At all. Then there’s the internal situation, which honestly ended up being just as bad as the mechanical mess. Crystal spent days insisting that the rude, condescending text messages I received were from Anna. She blamed Anna directly. She said she wasn’t the one communicating with me. She made me feel like I was being mistreated by someone else entirely. Except none of it was true. Just yesterday, Crystal finally admitted — in tears — that she was the one sending those messages the whole time. Not Anna. Her. She let me believe another employee was responsible for behavior that was hers, and she only told the truth when the lie couldn’t stand anymore. I forgave her in the moment. I tried to let it go. But then today, after all of that, they hit me with the inflated diagnosis and the upfront payment demand for a repair that clearly wasn’t what the car needed. At that point, the trust that was already cracked didn’t just break — it vaporized. And all of this is happening in a year where everything in my life has already been unstable. I’m a federally funded social worker, and 2025 has been brutal. I’ve had three jobs disappear because federal funding dried up. I’m juggling financial strain, stress, and the basic need to keep a car running so I can work. The last thing I needed was dishonesty stacked on top of mechanical problems I’m already struggling to afford. Put it all together: • One internal lie that pulled an innocent employee into the fallout • Hostile communication I was misled about • An $800 water pump repair already paid • A catastrophic oil leak misdiagnosed as a six-hour job • A demand for upfront payment that boxed me into a corner • A repair explanation that made no mechanical sense • And thousands of dollars burned in the process That’s not bad luck. That’s not “part of owning a used car.” That’s a systemic trust failure. I can’t recommend this place anymore. Not after the full picture. Not after the pattern. Not after the dishonesty. And frankly, if you already bought a car from here, you should keep a very close eye on how any future repairs or issues are handled. The mechanical problems are one thing. The integrity issues are another — and those are far worse

I had a great experience at Austinite Auto Sales! Sam was incredibly helpful, patient, and honest throughout the entire process. He made sure I found a reliable used car that fit both my needs and my budget. There was no pressure at all—just genuine customer service. I really appreciated how smooth and straightforward everything was. Highly recommend checking them out if you’re in the market for a used car!