Austinite Auto Sales

I bought a Jeep Wrangler from Austinite. I absolutely love it. I was recommended by my neighbor who bought from them a few times. Thank you guys for working with me

They were racist.. towards me especially Crystal who got her manager, CAME ON THE PHONE SSCREAMING AT ME ABOUT PRICE AND IMMIGRATION AND BY ME LIVING IN ALABAMA

I’m rewriting this one last time because what’s happened here isn’t a single problem or a simple misunderstanding. It’s a pattern — a stack of issues tall enough to cast a shadow over the whole place. And people deserve the full story, not fragments. When I bought my 2013 Audi Q5, it seemed like a decent deal. The car ran well for what it was, a few cosmetic issues here and there, nothing that scared me. I even brought it back for a water pump replacement — an $800 repair — because I trusted they were diagnosing things honestly. That repair is the only remaining balance on the vehicle. Then the bottom fell out. The car developed a catastrophic oil leak. Not a drip. Not a seep. Oil spraying across the passenger side of the engine bay — coating the turbo, hoses, wiring, everything. Anyone who’s ever opened a hood knows the difference between a tiny gasket seep and a pressurized oil line failure. This was the latter. No question. But instead of acknowledging the obvious, I was told it was the timing chain cover — a six-hour job at $150 an hour — and I had to pay upfront before they’d even touch it. The problem? A timing chain cover doesn’t blast oil sideways like a fire hose. A pressurized oil line does. The diagnosis didn’t match the physical evidence. At all. Then there’s the internal situation, which honestly ended up being just as bad as the mechanical mess. Crystal spent days insisting that the rude, condescending text messages I received were from Anna. She blamed Anna directly. She said she wasn’t the one communicating with me. She made me feel like I was being mistreated by someone else entirely. Except none of it was true. Just yesterday, Crystal finally admitted — in tears — that she was the one sending those messages the whole time. Not Anna. Her. She let me believe another employee was responsible for behavior that was hers, and she only told the truth when the lie couldn’t stand anymore. I forgave her in the moment. I tried to let it go. But then today, after all of that, they hit me with the inflated diagnosis and the upfront payment demand for a repair that clearly wasn’t what the car needed. At that point, the trust that was already cracked didn’t just break — it vaporized. And all of this is happening in a year where everything in my life has already been unstable. I’m a federally funded social worker, and 2025 has been brutal. I’ve had three jobs disappear because federal funding dried up. I’m juggling financial strain, stress, and the basic need to keep a car running so I can work. The last thing I needed was dishonesty stacked on top of mechanical problems I’m already struggling to afford. Put it all together: • One internal lie that pulled an innocent employee into the fallout • Hostile communication I was misled about • An $800 water pump repair already paid • A catastrophic oil leak misdiagnosed as a six-hour job • A demand for upfront payment that boxed me into a corner • A repair explanation that made no mechanical sense • And thousands of dollars burned in the process That’s not bad luck. That’s not “part of owning a used car.” That’s a systemic trust failure. I can’t recommend this place anymore. Not after the full picture. Not after the pattern. Not after the dishonesty. And frankly, if you already bought a car from here, you should keep a very close eye on how any future repairs or issues are handled. The mechanical problems are one thing. The integrity issues are another — and those are far worse

I had a great experience at Austinite Auto Sales! Sam was incredibly helpful, patient, and honest throughout the entire process. He made sure I found a reliable used car that fit both my needs and my budget. There was no pressure at all—just genuine customer service. I really appreciated how smooth and straightforward everything was. Highly recommend checking them out if you’re in the market for a used car!

I had a great experience buying my car from this family-owned dealership! The staff was friendly, honest, and made the whole process smooth and stress-free. It’s clear they care about their customers and take pride in what they do. I love my new car and would definitely recommend them to anyone looking for a reliable vehicle and great service.

I had a great experience buying a used car from Austinite Auto. The staff was friendly, honest, and helpful throughout the process. They had a solid selection of clean, reliable vehicles at fair prices, and I never felt pressured. They also helped me set up delivery on the car. The whole process was smooth and stress-free. Highly recommend!

We were referred to Austinite Auto Sales by a family friend who had a great experience. After being in an accident, we needed another vehicle and found a Mercedes GL that fit our needs. The staff was friendly, accommodating, and never pushy. We were also given the opportunity to have a mechanic checked the vehicle on site before purchase which gave us peace of mind. The whole process was smooth and stress-free. We highly recommend checking them out!

I couldn’t be happier with my experience at this used car dealership. From the moment I walked in, the staff was welcoming and professional. They took the time to answer all my questions and helped me find a vehicle that fit both my needs and budget. The car was in great condition, exactly as advertised, and the whole process was quick and hassle-free. It’s clear they stand behind the vehicles they sell. Highly recommend to anyone looking for a trustworthy place to buy a used car!

I had an excellent experience with this dealership! The team was friendly, knowledgeable, and truly went above and beyond to make sure I found the right vehicle for my needs. The buying process was smooth, transparent, and pressure-free. You can tell they genuinely care about their customers and take pride in offering quality vehicles. I highly recommend this dealership to anyone looking for a reliable car and a great customer experience!

Excellent service. Highly recommend finding your next car with them. We have loved our new car and have had zero issues.