Napleton's St. Louis Nissan

Unprofessional, I would not suggest this dealership to anyone seriously looking to purchase a vehicle. I purchased a vehicle that was unready and given false dates of when to pick this vehicle up 3 times. This resulted in me paying unnecessary travel expenses, this lead a complete waste of finances to attempt to obtain insurance for the vehicle. To this the dealers only response essentially amounted to "My job is to hard." Because they were out of loaners and could not be provided a rental they made me waste 10 days waiting for them. Even though I provided a down payment and signed all the paperwork for the vehicle. I would highly suggest going anywhere else.

I came in Nov 2022 for a repair that I already had a diagnosis on from my trusted mechanic. This was related to a side mirror module that essentially would need to be re-programmed by the dealer otherwise I would've kept the business with my mechanic. The repair department changed my diagnosis. I have a really good warranty and I was unamused to learn that their hourly labor rate was higher than what the warranty covers so I would have to pay the additional amount of out of pocket to get my repair (in addition to two recalls that were needed on my vehicle.) After the "repair" was made, I reached out and spoke to the manager of this department on multiple occasions. I was insisting that they provide a loaner vehicle for the second time around b/c I could miss work to sit there again. Jim Willie assured me that he would reach out as soon as he had a loaner available. He didn't I followed up again on July 11th with a voicemail. Someone named Jessica returned my call and agreed to forward my request to the new manager, Cory Lopez whom had replaced Jim. I left him an additional message on July 24th. I also left message with his manager, Ron Mayhall on August 2nd. Nobody has ever called me back aside from Jessica when she was going to forward my message. No attempt has been made to resolve this issue. My vehicle continues to display the same issue. My warranty is not interested in pursuing it so I'm choosing to follow through with it myself. It's awful that this group is so careless.

We chose a car used RAV4. They told us we could pick the car up. Ooops the car was sold before we got there. No worries we have another one at a different location. We go to second location and yes you guessed it ooops someone was test driving the car when we got there and decided to buy it. This is no reflection on our sales person Isaiah. He was very professional as he worked with the tacky practices he had to deal with at Napleton.

Brandon Elliott was Super nice and Professional. He made the buying experience simple. I would recommend.

Great service work and the most convenient dates and times available. The staff is courteous and knowledgeable. On my last visit I worked with Lajoyce Cage and she was wonderful. She kept me up to date on the work and was very friendly.

I bought my car at Napleton Nissan in 2018, and I’ve been coming to them for my oil change, tire rotation, and maintenance since. Everyone is very nice and very helpful. They explain things very well. I won’t go anywhere else.

every time i go in there its different people, and every situation has a different answer for the same problem, most recently after my car was fixed and back in my possesion they call me and tell me my parts are in and ready to repair my vehicle, communication is lousy between the departments, the service manager is kind and understanding regarding real world situations, and made everything right, everything else not so much. Now i find out Nissan Leases don't allow you to take your business elsewhere, this wasnt told to me upon signing the lease that i was tied to Nissan, i went to a Ford dealer to get a vehicle at a lower payment and found out they couldnt buy or trade my vehicle due to Nissan Lease stipulations. Noone from the Dealership can acknowledge my questions around this like why wasnt i told, and Section 13 is very misleading in the lease agreement they keep referring to, it says that they have the right to decide who can pay off the vehicle, doesnt say specifically that it cant be a competing brand,

Lemondrea was professional and very helpful. He answered our questions and made the process smooth. I would definitely purchase from him again and the team at Napleton Off Lease!

Saleswoman busy on social media and minimally attentive; taking excessive amount of time to find keys and then not conversing/helping with car inspection/knowing any features of the car and trashing their own brand of Nissan.

The people at this dealership have been wonderful. Mary The Car Sales Lady and Shannon the Financial Lady have been very helpful at everything I needed. I go there for my cars and service. Thank You Napleton Nissan for all your services and support.